HDFC Bank — Not apprving claim

Address:

Bathinda, Punjab

May name is Ravinder Singh.
Am writing this mail because i am using HDFC LIFE's health policy plan with plan number 90059520 and i have paid for HDFC LIFE's insurance policy. Unfortunately i met with an accident before some days. Doctor advised me for eye surgery. I don't have enough money. I filled hdfclife's health insurance claim form on 19th Aug 2015. But i don't know the status of it. i filled all the required documents. It's not getting approved. Its just taking time. Many time i have contacted with HDFC LIFE's customer care team members. But they are not listening me. Tell me what to do. I am finding my self in huge trouble.