[Resolved] HDFC Bank — not getting otp for debit and credit card for online transactions

yadavsaloni2018

from Bengaluru, Karnataka

Apr 22, 2019

Address: 560076

I am not getting OTP for my online transactions. When checked online, my phone number details are correct. And this was not an issue before. Suddenly out of nowhere, I stopped getting otps. If this doesn't get resolved immediately, I will close my account with HDFC as this shows your unreliability with accounts. Your customer care never picks up a call. Worst customer care service of all.

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May 29, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to initiate a fresh transaction and if the issue persists, please email us at [protected]@hdfcbank.com from your registered email id along with the date/time of transaction and step by step screenshot of the transaction for further assistance.

-Nadia
HDFC Bank Customer Assistance