[Resolved]  HDFC Bank — Not issuing photo passbook

Address:

Faridabad, Haryana, 121095

Inspite of the gr from the govt of india, mea on allowing photo passbooks of private banks which enlists the name of hdfc bank, as address proof for passport application, the bank employees, their customer care operators are totally unaware of this and refuse to issue any for salary accounts. According to rbi /2006-07/139, dbod. No. Leg. Bc.32 /09.07.005/2006-07 banks are liable to provide photo passbooks to all the savings account holders. I have been personally following up and requesting the officials after which they issued me one as if they were doing me a favour. Yet again photo request was denied. All they had to do was stamp on my photo fixed on the passbook. Was it so difficult? This is the customer service they offer.. Nationalised banks proove to be far better. They should be penalised for harrassing the customers for not following the rbi norms.
My account is in hdfc bank sec 9 faridabad
Please help