HDFC Bank — Not received demand draft for loan disbursement amount

I have applied a Jumbo loan through my HDFC Credit Card net banking on 16th January 2021 Wherein being a NON HDFC customers I was supposed to get a Demand Draft to my address with in 7 Days i haven’t received the demand drafts yet however the loan emi has started I have received a statement through Hdfc stating I have to pay my bills prior to getting the DD i have tried to contact hdfc customer care for the same but it is not getting connected and disconnected calls My understanding was since I have a HDFC CREDIT CARD I WOULD GET A DEMAND DRAFT WITH 7 days which is by 23rd January 21 then why is it taking it so, I just don’t want to be billed for the amount which I haven’t received it

Please help me on the same