[Resolved] HDFC Bank — not receiving otp for credit card on my registered mobile number

Sudama Prasad 74

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110044

I am sudama prasad, i have recently received my hdfc bank new credit card. Few days ago when i tried to generate the ipin, it was asking for an otp which i was supposed to receive through sms on my registered mobile number but i did not receive any. I thought there is some problem with my phone so i contacted the manufacturer but my mobile is totally fine. Then i contacted hdfc bank many times but still my issue is not resolved. Kindly resolve my issue as soon as possible

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May 30, 2019

Complaint marked as Resolved

I contacted my bank again, then the issue was resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform that, OTP will be sent to the registered mobile number. We request you to provide us with the transaction date and the complete issue to [protected]@hdfcbank.com to enable us to assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Nadia
HDFC Bank Customer Assistance