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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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S
Syed khazi
from Bengaluru, Karnataka
May 25, 2019
Resolved
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Address: 560100

I tried booking train on 24th march 2019 through paytm, transaction via hdfc bank.

Totally 3times tried booking in which 1 successful booking done (Order no : [protected]) and
Twice booking got failed but amount deducted (Order no: [protected] and [protected])

Here i received the refund amount rs275 for failure of booking for order no. [protected] but not received for order no [protected].

I raised complaint regarding this to paytm and as well as hdfc bank. Both are saying they i have refunded but i don't see any refund on the same in the bank statement.

I tried reaching both paytm and hdfc but the response and the action on this not seen. Redirecting me from here and there.

Please find the below reference:

* paytm complaint no:[protected] and[protected]I raised twice because they closed complaint without resolving)
* hdfc complaint no:
'hbl=[protected]' web - other - unauthorised transaction - unauthorised transaction".

Kindly do help on this.

Thanks.
+3 photos
Jul 4, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
May 29, 2019
Updated by Syed khazi
Till now I didn't get any call and not resolved
Verified Support
May 29, 2019
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID: HBL=[protected] and will revert to you within 3 working days.

-Anay
HDFC Bank Customer Assistance
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    V
    vinsipp
    from Bhawanipatna, Odisha
    May 25, 2019
    Resolved
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    Address: Chandbali Chowk ,Via-Athgarh,Dist-Cuttack, Chandbali Chowk, Cuttack, Odisha, 754029

    I have cancelled a order on flipkart on 22may, immediately got a msg from bw-hdfcbk that

    Ur transaction on hdfc bank debit/atm card ending 3452 for rs. 26999.00 has been credited/reversed by flipkart payments on[protected]:21:15:43

    I checked the online statement and it is not credited into my account. I am scared as it's a large sum please help. Since it is a confirmation message from bank, i am assuming that the flipkart has done it's part. When will it ever get reflected in my account?
    +2 photos
    May 29, 2019
    Complaint marked as Resolved 
    After giving mails to [email protected] [email protected] [email protected] My issue was finally resolved. But I would say I have to wait from May 23 to may 29 for my refund from flipkart to show in my account .
    HDFC Bank customer support has been notified about the posted complaint.
    May 28, 2019
    Updated by vinsipp
    Till date no one had contacted me or neither trying to solve my issues. Pathetic service from hdfc bank.
    Verified Support
    May 29, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

    -Anay
    HDFC Bank Customer Assistance
    Hi, Flipkart money is not refunded for my order. Check this? I tried reaching you on phone but couldn't get any reply or solution . So trying this way as well

    refund from flipkart yet not credited into my account - Comment #3723182 - Image #0
    refund from flipkart yet not credited into my account - Comment #3723182 - Image #1
    I made a mobile phone Purchase in flipkart through HDFC netbanking .Once i purchased the amount has been deducted from my account but its showing the status as payment not yet confirmed from the bank. Please anybody look into this matter .If possible confirm the order else refund the money to my account as soon as possible.Your quick action would be appreciated.

    refund from flipkart yet not credited into my account - Comment #3887643 - Image #0
    refund from flipkart yet not credited into my account - Comment #3887643 - Image #1
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      S
      Shail123789
      from Indore, Madhya Pradesh
      May 24, 2019
      Resolved
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      Resolved

      Address: Indore, Madhya Pradesh, 452001

      I have to reset my net-banking pin. There are 2 options :

      1) registered number + debit card — i can't use this because i have the debit card, but i have not created it's otp (By that green otp method)

      2) registered number + e-mail : now the problem is 3 digit otp comes to the registered number but the email never arrives, i dunno why is it happening.

      Ps: this used to work earlier, i have had reset my ipin by this method twice earlier.
      Jun 28, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      May 27, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      Our team has responded to your email vide ref id[protected]. Please revert to our email with required details in order to check the Email otp log and confirm the delivery status.

      -Nadia
      HDFC Bank Customer Assistance
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        P
        Purnendu Bose
        from Pune, Maharashtra
        May 24, 2019
        Resolved
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        Resolved

        Address: Mumbai City, Maharashtra, 400703

        In spite of making payment against car loan (Loan a/c no[protected] every month on the committed date of 23rd/24th of every month, there are numerous harassment calls to myself & also to references, threats on whatsapp & visits to my residences at odd hours like 8:30 am without any prior intimation has really put us mental stress & depression.in particular this person swapnil shete mobile no [protected] continuously threats & calls up my references in spite of meeting the commitment. Beside this for one car loan from hdfc multiple person chasing through out the month continuously & the telephone/whatsapp numbers are as under apart from swapnil as stated above
        [protected]
        [protected]
        +2 photos
        Jun 27, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 27, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

        -Nadia
        HDFC Bank Customer Assistance
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          C
          channanagouda R
          from Mumbai, Maharashtra
          May 24, 2019
          Resolved
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          Resolved

          Address: Bangalore, Bangalore, Karnataka, 560016

          Sir, my name is channanagouda. I belongs to bangalore. I was using hdfc credit card. I have already blocked my card but still i am getting bills for this card. As per instruction hdfc customer care i have submitted written letter to permanently close the credit card but nothing happened. Please help me to permanently close the credit card and reimburse my all the bills that i have paid to this card without any purchase. Thanks channanagouda.
          My credit card last 4 digits are 9998
          Jun 27, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          May 27, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We are not in receipt of any request for card closure as on date. We request you to confirm the exact date when the letter was sent, mode of the letter, courier name, airway bill number, and delivery details to assist further. With regard to your query on credit card outstanding please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the following URL https://bit.ly/2wwwruX.

          -Nadia
          HDFC Bank Customer Assistance
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            B
            from Delhi, Delhi
            May 24, 2019
            Resolved
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            Resolved

            credit card recovery agent

            Address: 99 pocket j Sarita vihar delhi, 110076

            Dear i have hdfc credit card last 8 month i am not paid credit card amount deu to my job lost then i join new job i take help credit mantri site they talk with my hdfc lender then make my card installment 4 month amount is 20063. I already paid one installment before my deu date. But there hdfc credit card recovery agent and one hdfc employee nikhil kumar gupta harassment me and harassment my wife. I already paid my amount then why then visit...
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            P
            ppramodhr
            from Bengaluru, Karnataka
            May 24, 2019
            Resolved
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            Resolved

            Address: Bangalore, Karnataka

            Hi,

            I'm akhila working at hdfc bank jigani, bangalore branch. My supervisor lokesh agarwal is doing harassment at work place. Asking stay till 11 pm every day which against bank and govt act, policy that too without transportation and security. Every day i work till 10 pm without any security.

            If i have sufficient leaves balance not allowing to a single day leave even if i suffer any health problems.

            Now, i resigned my position from hfdc bank and my last working day is end of june. As per hdfc bank policy, we or employees can take a leave if employee are on notice period. I applied for leaves from 24 may 19 to 29 may 19 due some personal work, but my supervisor mr lokesh a is not giving a day leave and giving lot of mental harassment. He said that leaves has take as a loss pay or extended to last working day in the verble communications i agreed for loss of pay. But suddenly he came up with new issues like leaves will be treat both (Extensions of last working day and loss of pay for leaves) which is not acceptable.

            Again, he started harassment. Team please take an necessary action or else it going to be something big problem for hdfc bank branch.
            Jul 1, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            May 24, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            Please share your employee code, supervisor's name, office location & contact onexit.[protected]@HDFCBank.com. We'll get back.

            -Anay
            HDFC Bank Customer Assistance
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              R
              Ramyaaaa
              from Mumbai, Maharashtra
              May 24, 2019
              Resolved
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              Resolved

              I have cancelled my bus booking and also i got below message from bank -
              Ur transaction on hdfc bank debit/atm card ending 7019 for rs. 366.00 has been credited/reversed by tnstcltd on[protected]:10:33:13
              I checked the account statement and balance too but it's not credited into my account.. I am scared, actually transaction is pending in your side only..
              Please done the transaction as soon as possible..
              Also let me know when it will be reflect in my account??
              Jun 24, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 24, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              We request you to share your complete concern, Account/Card No., registered contact details & the transaction details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

              -Anay
              HDFC Bank Customer Assistance
              Hi hello, iam paid total credit card payment last 4month's back but customer care ask your total payment not received told, my card closed last 4months back but bill is coming,
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                S
                sachinyadav22
                from Noida, Uttar Pradesh
                May 23, 2019
                Resolved
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                Resolved

                Address: New Delhi, Delhi, 110033

                I sachin yadav am a customer of hdfc bank my credit card no is [protected] and have been using there services for about 5 years i was unable to make the credit card payment for this month i told them it would be done in a day or two but they didnt listen and started harrasing me and threatning me that people would gather outside my house and started using harsh language i told them that you are not allowed to harrase customers and you are just a recovery department to which they again threathened me that you wait and watch till tomorrow after which i had an argument with the lady on the call. Is this the way you treat a customer?
                Jul 5, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                May 27, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                -Nadia
                HDFC Bank Customer Assistance
                I was applied for mutual fund redemption process on 8/5/2019 but still i am not getting my money in my account.. Unsatisfactory service
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                  J
                  Jai Whorra
                  from Delhi, Delhi
                  May 23, 2019
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                  I ordered something online, the checkout showed amount as $ 0.01 but I got charged $50+ twice.

                  I called HDFC within 30 min and asked to cancel but they refuse to cancel the payments and refund my money.

                  On further research, The e- commerce website has many complaints against them for the same scam. You can check the website, I've uploaded a pic
                  +1 photos
                  HDFC Bank customer support has been notified about the posted complaint.
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                    H
                    hbuchv
                    from Bhachau, Gujarat
                    May 23, 2019
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                    Address: "hash" 6 yugshakti tenament,11/1 patel colony, jamnagar,gujarat, Jamnagar, Gujarat, 361008

                    Your hdfc ergo person mr. Azad from ahmedabad taken my mediclaim policy. When i need clerification regarding my policy. I have rang several times but he couldnot give any response. I am not setisty with your services. Because when this fellow taken my policy he rang me several times but when i need he could not pickup the phone. As he tell me that this company is leading company and i am not setisty with company.in future i will not recomand anybody.
                    HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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                      P
                      Pareek.abhishek3
                      from Jaipur, Rajasthan
                      May 23, 2019
                      Resolved
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                      Resolved

                      Address: 26 south part, Ganesh vihar colony, Sirsi road, Jaipur, Rajasthan, 302012

                      Hello,
                      I have discontinued the health insurance policy i took with the home loan and the hdfc home loan branch guy also told me it has been stopped and as well i email for it to cancel they reply to confirm and i replied yes i want to stop it but still why the installments are deducting till now?
                      Its been 4 months around no one receive my phone and no one answer from there, i have canceled it. I want to stop my installments regarding the health insurance and want my refund of emis i paid for this insurance, pls help.
                      Homeloan ac no[protected]
                      Insurance loan ac no[protected]
                      Master policy no pp000288
                      Pareek. [protected]@gmail.com
                      Jun 27, 2019
                      Complaint marked as Resolved 
                      HDFC Life customer support has been notified about the posted complaint.
                      Verified Support
                      May 23, 2019
                      HDFC Life Customer Care's response
                      Hi, to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id. Alternatively, policyholder can connect with our contact center on[protected]local charges applicable) from Mon to Sat between 10.00 AM to 7.00 PM. Kindly do not prefix any country code e.g. +91 or 00.
                      Against app no[protected]
                      Customer care miss guide me and sell policy to me. Kindly cancel my policy .

                      NUTAN
                      [protected]

                      I stopped the policy why emi is still deducting - Comment #3446736 - Image #0
                      HDFC Life Customer Care's response, Jun 4, 2019
                      Hi Ashish, to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [email protected] from registered email id. Alternatively, policyholder can connect with our contact center on 1860-267-9999 (local charges applicable) from Mon to Sat between 10.00 AM to 7.00 PM. Kindly do not prefix any country code e.g. +91 or 00.
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                        K
                        Kartikambhore
                        from Mumbai, Maharashtra
                        May 23, 2019
                        Resolved
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                        Resolved

                        Address: DIRECTIONS SAVE WEBSITE Lodha iTHINK Techno Campus Near Railway, Station Rd, Kanjurmarg East, Mumbai, Maharashtra 400042, Mumbai City, Maharashtra

                        Dear team
                        My name is kartik ambhore
                        My employee code is k9213
                        I worked as a taller in hdfc bank
                        I resign my job on 26th of march and my notice time is only 1 month but still i didn't get set my resignation letter and my relieving letter please, provide me too the same as soon as possible
                        It's a emergency so please do the fast.

                        Thanx & regard
                        Kartik ambhore
                        Hdfc bank
                        K9213
                        Jun 27, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 23, 2019
                        HDFC Bank Customer Care's response
                        Hi,

                        Please write to exit.[protected]@hdfcbank.com for further assistance.

                        -Nadia
                        HDFC Bank Customer Assistance
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                          R
                          ravitejanani
                          from Delhi, Delhi
                          May 23, 2019
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                          Address: EC3, Indra Nagar,, Electronics City Phase 1, Electronic City, Bangalore, Karnataka, 560100

                          Without intimating one assistance deducted amount 1399/- from my credit card, im not interested in this plan, I want my money back.those customer service also not caring they trying to convence the customers also, they saying complete money is not refunded only 35% money will be refunded.
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                            D
                            diwakaresmi1
                            from Chennai, Tamil Nadu
                            May 23, 2019
                            Resolved
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                            Resolved

                            Address: Prefer Not to mention, 560057

                            I had a car loan in hdfc bank where i paid the emi for 2.5 years and due to sudden unemployment, i was not able to make payment for past 6 months. I had informed the same over the phone to the executives who called me. I got a job recently and as per the company rules, i am not supposed to use my phone. This person tried calling me 2 days and when i haven't recieved the call during the office hours, he called me from different number in the odd time. He sent me a text message "laude ke ball pick the phone"

                            I have the screenshot of it and the message is still available in my phone's message box.
                            +1 photos
                            Jun 27, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 23, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            I request you to share your complete concern, Loan account No., caller details and the registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                            -Anay
                            HDFC Bank Customer Assistance
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                              M
                              makeitright
                              May 23, 2019
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                              This is my second complaint after I did not receive any reply from HDFC since I posted the same complaint two months ago.

                              I have not been receiving any OTPs on my registered mobile number for the last 5 months now.
                              This is after I updated my new mobile number by the two suggested methods i.e in the bank branch and through my online net banking account as well.
                              I have spoken to customer service over the phone, I have been to my local branch and raised the issue numerous times and I have also written emails to [protected]@hdfc.com for last 5 months now and no one has made a real effort to solve the issue.
                              I have mentioned so many times to every supporting department that I do get SMS alerts on my registered mobile number but I do not receive any OTPs for any online or net banking transactions.
                              Its really frustrating and exhausting that after so many months, no one has still been able to resolve this issue for me.
                              HDFC Bank customer support has been notified about the posted complaint.
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                                A
                                amittiwari55341
                                from Mumbai, Maharashtra
                                May 24, 2019
                                Resolved
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                                Resolved

                                request for settlement

                                Address: Mumbai, Mumbai City, Maharashtra, 400084

                                Hello,

                                I am a hdfc credit card holder. Due to financial crises and i had lost my job due to internal family issues. I had asked customer care for settlement. But customer care executive told me we have no option for settlement. I want settlement I have no money. One lady is call and telling your settlement amount is 48 thousand my total outstanding is 50 thousand....
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                                Zack Zak
                                from Delhi, Delhi
                                May 22, 2019
                                Resolved
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                                Resolved

                                Address: 19-3-201/9/3/B/1. ACHI REDDY NAGAR, JAHANUMA, Hyderabad, Andhra Pradesh, 500053
                                Website: credit card disburse

                                Hi for the second time my credit card is dispatched from chennai hdfc branch today morning and as per blue dart tracking card arrived in hyderabad. The courier again hunting for the unknown area which is santosh nagar but we are residing in achi reddy nagar, jahanuma which is address in aadhar card also.

                                Please ask the courier team to contact us on the number for address and further location landmarks.
                                My cell no-[protected]
                                Jun 26, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 24, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We wish to inform that your credit card despatched through Blue Dart courier vide Awb- [protected] on 21/05/2019 is pending for delivery on 22/05/2019 for the reason : IN TRANSIT. We appreciate your patience in the interim.

                                -Anay
                                HDFC Banking Customer Assistance
                                Cancelled an order on Flipkart. Got the msg from HDFC that the account has been credited/reversed. But the money is not reflected in the bank account.
                                Can you please resolve it ASAP.

                                credit card dispatched issue - Comment #3440932 - Image #0
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                                  1
                                  1906@richa
                                  from Mumbai, Maharashtra
                                  May 22, 2019
                                  Resolved
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                                  Resolved

                                  Address: 171, sector-c, shrinath puram, Sonbhadra, Uttar Pradesh, 324010

                                  I cleared my Credit card amount but in the urgent need of education loan, my CIBIL score needs to be updated. Customer care at CIBIL asked me to contact HDFC branch so that they can mail them the due clearance report asap to CIBIL AND that will be updated within & days. My HDFC bank account is a salary account of Maharashtra so the person at the bank in Rajasthan said he can't mail the details of due clearance and I have to talk or go to the Mumbai branch, also the process of CIBIL updation takes 5-6 months. Right now I'm at my permanent address in Rajasthan which I tried to update on my account but the request was rejected. My MBA session starts from 22 June 2019 and I have to pay the fees by 20 June 2019. I'm moving from branches to branches in the urgent need o[censored]pdate of my due clearance I had also mailed at (grevance.[protected]@hdfcbank.com & customerservices.[protected]@hadfcbank.com) given mail id and got the complaint no. HBL=[protected] and referance no. [protected]. The bank asked me to contact to the customer care and customer care to the bank. It is not possible to go and request to the people in Mumbai branch to Send email about my due clearance Please tell me what should I do?
                                  Reg. mob. no.: [protected]
                                  Credit card no. xxxx xxxx xxxx 0110

                                  I'm attaching the due clearance receipt.
                                  +1 photos
                                  Jun 29, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  May 22, 2019
                                  Updated by 1906@richa
                                  Correction: 7* days (In Line: Customer care at CIBIL asked me to contact HDFC branch so that they can mail them the due clearance report asap to CIBIL AND that will be updated within & days.)
                                  Verified Support
                                  May 25, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    A
                                    Adawast
                                    May 22, 2019
                                    Resolved
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                                    Resolved

                                    Help me arrange a call back from hdfc recovery team vikas puri delhi, to be specific tina. Complete money has been deducted from the account, and i haven't received a noc yet. Firstly without informing me they merged my old account with the new one and also now they deducted the complete salary, even without following up they did this, and still its shows minus balance in my account.
                                    Jul 4, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 24, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected].

                                    -Nadia
                                    HDFC Bank Customer Assistance
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