[Resolved]  HDFC Bank — not receiving otp on email

Oct 12, 2018

HDFC Bank Customer Care's response Dear Customer,

OTP for netbanking/debit card transactions are sent on the registered mobile number only. Incase you wish to change the mobile number, please send the signed scanned copy of physical request (as per below format), regarding mobile number updation, from your registered email id to [protected]@hdfcbank.com . We wish to inform you that you request for mobile number updation will not be processed, if it carries any other instructions ( e.g. Address change, Email ID change, Netbanking request. etc.) along with it. Please note letter should contain your Account number, Customer ID, Old Mobile number and the New International Mobile Number along with country code that the needs to be updated. There should be no special characters / 00/ space present before the country code and mobile number. NOTE : 1. Request received from unregistered email ID will not be accepted 2. Request for updation of Indian Mobile number will not be accepted. Format for Request for change of mobile number Date:_____________ To, HDFC Bank Ltd, Branch Name: Subject: Request for change of mobile number Dear Sir, I undersigned, ________________________________( Account holder Name )hereby request you to kindly update my new mobile number, since I currently reside overseas and unable to visit branch personally. Please note the details of my account as below. Account number : Customer ID: Old mobile number: New mobile number with country code (Please avoid special characters / 00/ space): I agree my instruction will be sent for processing subject to instruction found in order. Thank you Signature (As per bank records) :

-Anay
HDFC Bank Customer Assistance