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HDFC Bank Complaints & Reviews

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Updated: Dec 9, 2025

Complaints 32881

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18416

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14465

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The manager,
Hdfc bank card division,
Email : [protected]@hdfcbank.com

Emi option /finance charges retail.

We would like to bring to your notice for allowing us to pay in emi or reduced the finance charges

As there is no default on my part hence i am suffering with heavy finance charges liable to pay this charges.

I hereby draw your attention since 2 months heavy finance charges being imposed on my card,
I request you either give me an option of emi or reduced the finance charges against my outstanding dues inspite of making more than the minimum payement 7800 rupees
Unnecessarily debited in my account with igst 1400, which is again a heavy burden on me hdfc bank has to come up with the solution kindly consider it and allow me to pay in monthly emis of 6 months

I made the payment of rs. 22000 out of total outstanding for rs. 220000 for the sep month i. E. Charges, finance charges, service tas, cess tax etc. And you are requested to please reduce the charges of finance billing and so that maximum can be credit to my account.

Incase you are not making emi option or reduced interest rate charges of the above charges, then i will surrender the credit card which please note

Please do the needful.

Thanking you,

Yours faithfully,
Abdul sami

Nov 20, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

HDFC Bank Customer Care's response Dear Customer,

We're sorry to hear that. Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra

Website: www.hdfcbank.com/htdocs/common/fastag

Applied for fastag in jun, still not received. Dtdc has confirmed consignment lost in transit, but hdfc is not doing anything to provide the fastag.
I keep calling their customer care who ask me to write to their back office @ fastag. [protected]@interglobesolutions.com.
Never received a single response from this email id in the last 5 months.
Non receipt of fastag: case# 12385320 : case status : closed... Consignment no : z[protected] untraceable
Message from dtdc after i followed up. No response from hdfc.
Can something be done to hold them accountable?

View replies

HDFC Bank Customer Care

from Mumbai, Maharashtra

Oct 8, 2018

Verified Support

Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance

-Anay
HDFC Bank Customer Assistance

HDFC Bank Customer Care

from Mumbai, Maharashtra

Oct 8, 2018

Verified Support

Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

-Anay
HDFC Bank Customer Assistance

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201305

Website: hdfc.com

I bought items for amount of rs.34, 784.8. I returned half of the items for the first order. I bought these items via debit card emi. But i was charged anyways on 5th oct 2018. I have called the hdfc customer service they said half of amount cannot be refunded. But the bank has accepted the refund from amazon. And now iam paying for items that i have not bought. I request to solve this issue. Debit card loan number. [protected].

+2 photos

Nov 15, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Oct 08, 2018

Updated by Nini Pertin Bank is tellong me to call amazon. Amazon is telling to call the bank. What is going on?

Verified Support

Oct 10, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to write to [protected]@hdfcbank.com mentioning below details, to enable us to check and assist you further. - Loan account number - Merchant's mail confirmation stating the amount is refunded/reversed. Kindly mention the reference ID TTU[protected] in the subject line.

-Manoj
HDFC Bank Customer Assistance

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Dear hdfc team,

My credit card has not been delivered by blue dart as no one was at home to collect the delivery. They have also stated that i have shifted from address and have asked to contact the bank.

Please resolve this issue.

I humbly request you to resend the credit card at the earliest.

Waybill # [protected]
Application number: 18i[protected]s2

Nov 12, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

HDFC Bank Customer Care's response Dear Customer,

As per our records, your new credit card ending 1196 dispatched to your mailing address through Blue Dart courier vide airway bill number [protected] was pending delivery for the reason " Customer shifted ". We observe that the consignment was reattempted and delivered to you on October 09, 2018.

-Bejoy
HDFC Bank Customer Assistance.

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Address: New Delhi, Delhi, 110092

Policy no 17578739 issued by hdfb bank debited fraudulently. Now i applied for surrender but they are harassing ms unisha begum said its not written anywhere that a person has to visit the branch but we put a pressure o customer to visit and easily they do not pay. And we are being cheated.

When my person visited the branch ms geeta ahuja barakhamba branch delhi asked just to submit this form and asking for more papers now so that there is delay this is their policy.

For sale of policy they send their person 10 time to do all formalities but for surrender they want to harras customers. Its not customer friendly.

I had already mentioned bank detail as per their old records also. It will be done. And i asked them that we can

Abhay chandalia
Fca fcs llb mba

Nov 9, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

HDFC Life Customer Care's response Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.

View replies

K

Kaushal kumar Thakur

from Noida, Uttar Pradesh

Oct 11, 2018

Respected Sir/Madam,

I had given a application for super saving income plan with agents as on 25.09.18. but i want to cancel my application due to the plan not good.

please advice me how can i cancel my application & how can i refund my payable amount.

Rgds
kaushal
[protected]

HDFC Life Customer Care's response, Oct 12, 2018

Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [email protected] from his / her registered id to have the same look into and addressed.

G

Ganesan Pillay

from Vadodara, Gujarat

Oct 23, 2018

Hi kausalkumar thakkur,

Please note, i also suffered like you and finally concluded that, HDFC officilas itself, doing these type things by having nexus with telemarketing companies.kindly beware of these dogs. The market nick names are niting rastogi, karan mishra, rajesh are sharma and etc etc. these names are very much familiar in this field.
Fortunately all these culprits working with noida based agent/telemarketing company. save your self and these message in all your circle. beware of hdfc life policy.

HDFC Life Customer Care's response, Oct 24, 2018

Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [email protected] from his / her registered id to have the same look into and addressed.

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Address: New Delhi, Delhi, 110044

Dear sir/madam,
Please find this attachment and check below details-

Merchant tid:[protected]Unique enterprises)
Transaction date:- 04/09/2018
Transaction amount:- 19500.00
Status :- cancelled

Customer complaint me, customer has not recieved deducted amount of rs. 19500.00 his account till date
Please resolve this problem as soon as possible.

Nov 9, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number, date & amount of transaction and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Bejoy
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi, 110015

I was not able to make the payment of my credit card due to bad financial condition.. Then i received the call hdfc to settle the amount. So i paid 3 installments and have cleared all my dues but your gents are saying that i will not receive the noc. This is very frustating as how would i get to. Know that now evrything has been cleared. They gave me one one number which is always busy.. I tried calling that number 4 hours continuously but didnt get connected.. So what i only want is the noc and wanted you to clear my name on cibil

Nov 14, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed in your mail and you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected]. We request you to bear with us in the interim.

-Bejoy
HDFC Bank Customer Assistance.

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Address: Mumbai City, Maharashtra

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 2821 without my concern on date:03/10/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
They confirmed me cancellation under process. But still not received any refunded amount.
Oneassist relationship number : not confirm
Name :- neha garkoti
Credit card number ending :- 2821

+2 photos

Aug 6, 2021

Complaint marked as Resolved

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Oct 12, 2018

Dear Neha,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3607732. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: Bangalore, Karnataka, 560066

Friends it was vary bad experience dat i am not using my credit card from feb 2018, but in july i got the my credit card statement, mentioned two tranction had done amount of rs 424.19 and 13654.66.

These transactions are not done by me & the card is with me & i never share my card details, ccv or dob to any one.

Regarding that i call customer care they block my card and raise the complaint. But unfortunately still i m getting bill of those transactions.

Now hdfc debit dis amount from my salery account.????????
[protected]

Nov 17, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Card No. and registered contact details, transaction details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Hdfc bank pvt. Ltd.

Sub: - need to close account and wave off.
Dear sir,
I would like to inform you that it’s more than 1 year since i left itsource technology ltd. Company. I’m no longer associate with the company or your hdfc salary account. It is illegal to charge for not maintaining the minimum balance. Below are my account details.

Name: supriya chavan
A/c no: [protected]
Branch: fort near cst mumbai

I do not need this account due to personal inconvenience.
It is showing negative balance (-1703.50 rs.) due to your non maintenance charges still deducting money from this account a/c no: [protected] on monthly basis.

So i request you to kindly close my hdfc salary account a/c no: [protected] and i don’t want to continue with your services.
I am requesting you to please consider this mail a final, closure of hdfc salary account a/c no:[protected].
Your assistance in this regard will be highly appreciated (I am requesting you to please waive off the penalty).

Nov 18, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

HDFC Bank Customer Care's response Dear Customer,

Please submit the account closure form (available on www.hdfcbank.com> Forms Center> Personal Banking) along-with Extended KYC annexure ( available on www.hdfcbank.com> Forms Center > Personal Banking > Extended KYC Annexure ) at any of our nearest Bank branches. Please visit the following link for the address of our branches and ATMs https://www.hdfcbank.com/branch-atm-locator Addressing your concern we wish to clarify that a Combined closure form is a common form which is required to fill in by an account holder in case he holds more than a single product with the Bank. By filling this form our customers can close all other accounts/products and delink the same along with Savings account held with the bank. For ex : ISA account/ Depository account / Credit card etc. You will need to tick the relevant boxes mentioned on the form. This application must be signed by all Joint Holders where the account is held jointly in the same order of names as appearing on the account or by sole holder in case of sole ownership account to be closed. In case the account is in debit balance, please fund the account to the extent of the over-dues together with interest, before submission of the application for closure. In case the account is dormant, please submit a letter at the branch for activation of your account. Your account closure request can be processed only post activation of your account. We regret that we are unable to process the request for account closure received through PhoneBanking, NetBanking, e-mail, scanned or faxed copy for security and authentication purposes. In case you are unable to visit the branch, you can send the account closure application to the branch by postal service or courier. We also request you to destroy or surrender the chequebook and Debit Card at the time of account closure. We look forward to opportunities to serve you in the future.

-Bejoy
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi, 110018

I tried to withdraw 5000rs using hdfc debit card from hdfc bank atm g-block vikaspuri branch atm on 07/10/18 at 08:30:53 am. But only 2000rs cash was dispensed. I received a message that 5000rs is debited.
Atm guard is the witness of this incident.

I registered an online complaint same day. I didnot opt for transaction receipt, hence i do not have the atm transaction id but i have sms from bank and you may also check the footage of your cctv if required.

Please get it sorted at earliest.

HDFC Bank customer support has been notified about the posted complaint.

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Hi,
Iam using hdfc bank. I tried to recharge my airtel prepaid mobile number, unfortunately the recharge was unsuccessful but payment of rupees 448 has been debited from my account but not yet refunded and i tried to reach their customer care but not happened.

Transaction number is[protected] dated 08-oct-2018

Kindly do the needful

Regards
Kiran
[protected]

+1 photos

Oct 10, 2018

Complaint marked as Resolved

hi

HDFC Bank customer support has been notified about the posted complaint.

Oct 08, 2018

Updated by kiran karnati Bank Transaction number is[protected]

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I was to receieve a refund of rs. 2000 and the company said that they have done the refund but i haven't received it has been more than 15 days and when i inquired with the company they said that amount was credited a week ago when i sent them a screenshot of my net banking transaction details of amount debited and credited and said that i haven't received then they again initiated the refund but it has been another week and i'm yet to receive the refund. My complaint is against hdfc as they have no customer care for debit card holders i tried a lot of numbers but some said this is credit card helpline no. Other no. S were non existent

HDFC Bank customer support has been notified about the posted complaint.

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Address: Visakhapatnam, Andhra Pradesh, 530026

Dear sir,

This is srinivasarao kundrapu, i took consumer loan in our bank. All emi's paid by due date. Now loan account also closed. Now i will try to will take another consumer item but cbil score showing -1, remaining all financial institutions showing 780+. But only hdfc showing -1 and loan alsom rejected. Plz check my details give any reply to [protected]@gmail.com

Name: srinivasarao kundrapu
Dob:[protected]
Pan :bbypk9111n
Adhar :[protected]

HDFC Bank customer support has been notified about the posted complaint.

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Address: Ahmedabad, Gujarat, 380050

Website: hdfcbank.com/fastag

I had visited ahmedabad-vadodara express highway toll plaza on 12/08/18 but at that time the fastag line was not open so i had used normal lane and paid 155/- inr as return ticket for ahmedabad-vadodara express highwayin cash. But when i exited from the toll plaza the fastag account has been debited with rs. 105/- inr though i had not started my journey via fastag lane. On same day i had raised complain to hdfc bank fastag and they said to send mail with scanned copy of toll plaza ticket and deduction sms received from hdfc fastag. I had reminded them 100 times via email and via phone but till date they have not refunded the amount. Whenever i call customer care for this they always replied that i will receive call from their back end team but till date i had not received a single call from them neither i had received refund.

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Address: 560068

Without my concern they(HDFC bank) have debited 1899/- rupees for "one assist mfee" plan from my credit card. Requesting you to cancel the plan and refund the money that was debited from my credit card as soon as possible.

this is urgent, please resolve at the earliest

i need money for other purposes

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Address: Ratnagiri, Maharashtra, 415604

Thanks for the platform, this is dr sujay i had loan account for personal loan for car and personal loan, but when i had went to close car loan it was my worst experience as the man on chair called me as, ' bajula thamb', when there is no one in line. Considering my post medical officer it's very demining from your officers. Plz contact me further actions. Thanks

Nov 11, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your loan account number, staff details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. I will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Ranchi, Jharkhand, 834001

Cash ₹4000/- as well as atm card of sbi not released by hdfc atm hinoo ranchi jharkhand i'd s1anjh80 on 20/09/18. Complain already loaded to hdfc vide number7933136 & sbi online followed by hard copy also but no action taken till date. The atm card which was not released by the atm was destroyed by hdfc bank main branch ranchi jharkhand as per record

Nov 23, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concerns vide ref no:[protected] and will get back to you in 2 working days.

-Manoj
HDFC Bank Customer Assistance

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Address: Rohtak, Haryana, 124001

Website: Hdfc bank

My name is ajay budhwar
My cust id is 56302923
I was a hdfc credit card ending number is 5650. That credit limit is 112000. But suddenly bank has blocked my card without any conformation. When i called to custmore care then they told me reason of my block card that you have a done international transation thats why your card block.
But that transation was before 6 month ago. Then why my card block after 6 month without any conformation.
And i have also 20000 rupees cashback will be credit in my credit card. But no cashback i recieved.
I want my cashback as well as credit card active.
Kindly give me solution. Otherwise i will go to consumer court or bank ministiry.
My card last digit is 5650
My registered mobile number is [protected]
My registered mail id is [protected]@gmail com
My credit card statement in below attachment.

Dec 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your queries expressed and you may look forward to receiving a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Anay
HDFC Bank Customer Assistance

Verified Support

Oct 31, 2018

HDFC Bank Customer Care's response Dear Customer,

Banks are required to report such prohibited overseas foreign exchange trading transactions on the credit/debit cards to the Reserve Bank of India. In view of above, the bank would be constrained to take necessary action by closing credit/ debit cards in case of any "overseas forex trading" transactions observed on your card account and report the same to the regulator. As per RBI directive and as per compliance customers who transacted earlier also to be closed.

-Anay
HDFC Bank Customer Assistance

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Address: 560058

Website: G mail

Ples give me sir my hdfc crdit card noc my card number..[protected]..my mobile number [protected] my name vaikuntaiah t..my reqest from hdfc crdit card department ..you release crdit card noc..my plan for next apply new hdfc crdit card..give me my noc letter my gmail id..my gmail [protected]@gmail.com..banglore 560058..peenya

Oct 07, 2018

Updated by Vykunta Gowda No complaints

Oct 07, 2018

Updated by Vykunta Gowda Dear sir no complaints..pls give me my noc letter

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