[Resolved]  HDFC Bank — not refunding money to credit card account

Address:

411057

HDFC Not Refunding my own money to my credit card account. Below are the details:

Smartbuy Order ID: [protected]
Clear Trip Ref: [protected]
Order Date: [protected]:37:42
Amount Paid: INR: 8797/-
Flight Details: Go AirG8-393 / CCU-PNQ / JB7R4K / 17 September 2018 22:05 / 3 Pax / Airline Cancellation

Go Air Cancellation occured: 20-Jul-2018
Clear Trip Cancellation occured: 30-Jul-2018
Clear Trip refunded FULL to Smartbuy: 2-Aug-2018
Smartbuy refunded FULL to HDFC: 7-Aug-2018

Till today, HDFC does not reund money to my creadit card account. HDFC Bank person not interested to entertain me and clearly saying like I cannot help you much. Upon forcing, they received a written complaint from me, but did not give me any acknowledgement. Dont know if the letter is forwarded further, or resting in waste paper busket !!!

Below are the online follow up details:

RRN: [protected] 4689
E-mail Query Reference: [protected]
Escalation Ref ID: HBL[protected] / HBL[protected] / HBL[protected]

It's already 30 days after smartbuy refunded my money to HDFC, but HDFC is unable to refund the same to me. Are they gonna pay interest on it? (Just like they earn interest if the outstanding amount payment is delayed even for a single day)??? Ridiculous!!!