[Resolved] HDFC Bank — online payment through netbanking getting failed & call centre numbers not reachable | |
Hi team, I have been trying to pay my lic premium using the netbanking facility, however am repeatedly getting the below message : "we regret to inform you that we could not complete your transaction. For more info, please contact your nearest bank branch or use phone banking services. To amplify the issue, you phone banking services are also dead.. It dosent proceed beyond the language selection option & the phone gets automatically disconnected. I have to urgently make these payments & would request someone to get back to me on this. Thank you Regards, Parth mankad Was this information helpful? | |
May 6, 2020 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Mar 30, 2020 HDFC Bank Customer Care's response Dear Customer, We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. -Anay HDFC Bank Customer Assistance Verified Support Apr 03, 2020 HDFC Bank Customer Care's response Dear Customer, With regard to your query regarding your credit card please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL and the extension mentioned for your kind reference. https://bit.ly/2ypZupS and dial 131 then validate credit card number with PIN and then choose the options required as per your concern and follow the IVR. -Zubin HDFC Bank Customer Assistance | |
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