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HDFC Bank Complaints & Reviews

2.9

Updated: May 26, 2026

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18420

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14532

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Address: Dhanbad, Dhanbad, Jharkhand, 826001

I have complained in hdfc branch (Branch code-04721) hirapur, dhanbad in written as desired by bank manager on 16.03.2020 about deduction of balance in my account and my family group account.

Now it's about 15 days past but yet my problem has not been resolved neither branch responding about matter..
I personally called bank manager, he denied to take any action and said "we are only working as emergency service to our clients".
My contact no-[protected]

May 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2020

HDFC Bank Customer Care's response Dear Customer,

We understand our branch Manager Mr. Dinesh S Kumar has contacted you and addressed your issues relating to Debit Card annual fees.

For any further assistance and for all your Banking needs, you may please contact your Branch Manager Mr. Dinesh S Kumar on [protected].

-Zubin
HDFC Bank Customer Assistance

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Address: 411020

Greetings,
I have been locked out of my netbanking account pfa screenshot of attached message for your reference, and i am not able to regenerate the ipin again, can you please help me to unlock it, as it won't be feasible to go out of home in lockdown to branch.

Account details:
Name: bharat bhushancustomer id:[protected]
A/c number: [protected]

Hope you resolve this at earliest, as some many important transaction-related to crucial payments towards insurance and emis are pending.

May 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2020

HDFC Bank Customer Care's response Dear Customer,

We understand that you have also raised your concerns at HDFC Bank Support Reference Number[protected] and you will receive a response from them to your e-mail ID.

Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests, you may also use our NetBanking and Mobile Banking services.

-Zubin
HDFC Bank Customer Assistance

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I have bought my iphone11 with hdfc bank debit card on 1/12/2019 in electroworld noida sector 18. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in electroworld, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2020

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write us using below URL https://bit.ly/3eghyTW with your Loan account number, charge slip Copy and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information

We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Zubin
HDFC Bank Customer Assistance

Apr 30, 2020

Updated by ArchitKushwaha I have raised complaint on the link you provided. Please try to resolve it asap

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Address: 560093

Dear sir i have hdfc credit card through which i had paid rs. 50000 my sbilife policy premium on 22/03/2020 and same amount was deducted from my card on same day.
However, today morning i have got the message that rs. 50000 spent via credit card xx5097 at sbilife10983 on[protected]:05:58:55. I didn't gave any standing instructions or mandate to anybody/bank. Please resolve the issue as soon as possible. Because if it not resoved it will reflect on my credit card statement next month.

May 8, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern, last four digits of your credit card no., registered contact details and email id. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Mar 30, 2020

Dear Niraj,

We are here to help you. For us to be able to attend to your concerns swiftly, we would request you to mail us with your SBI Life Insurance policy number and contact details on our official email address - [protected]@sbilife.co.in

Upon mailing us, you shall receive an auto-generated 8-digits case id number starting with 12, e.g. 12xxxxxx. Kindly provide us with this case id here so that we can assign one of our customer service officials for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care

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Hi team,

I have been trying to pay my lic premium using the netbanking facility, however am repeatedly getting the below message :

"we regret to inform you that we could not complete your transaction. For more info, please contact your nearest bank branch or use phone banking services.

To amplify the issue, you phone banking services are also dead.. It dosent proceed beyond the language selection...

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Address: Golbazar, jabakpie, Jabalpur, Madhya Pradesh, 482002

Dear sir, we have credit facilities of total rs 4.25 crores in the name of jabali papers limited, madan mahal branch, jabalpur. We want to change our relationship manager mr rahul patel as he is never concerned about our any issues and is very slow. He never is able to answer any of our queries.
Our c/c a/c no - [protected].
Jabali papers ltd.
Jabalpur

May 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2020

HDFC Bank Customer Care's response Dear Customer,

We understand that you have also raised your concerns at HDFC Bank to vide Reference Number[protected]and you will receive a response from them to your e-mail ID.

Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests, you may also use our NetBanking and Mobile Banking services.

-Zubin
HDFC Bank Customer Assistance

Verified Support

Apr 14, 2020

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Our team has made a note of your concerns and will contact you soon with an update on your issue Case is pending with Reference number for your query is 11674403.

-Nadia
HDFC Bank Customer Assistance

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Dear team,

I have a savings account in your bank since 2012. Recently (Nov - dec) it was noticed that an amount 773.50 debited from my account as debit card annual fee expense. From 2012 onwards i am maintaining minimum balance account as per your policy.

My customer id:43974169.

It will be grateful if you are waiving the amount for continuing your valuable services with your bank else i will cancel the account.

May 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2020

HDFC Bank Customer Care's response Dear Customer,

In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank.

Please visit:

https://bit.ly/2WWSwTs (For Terms & Conditions)
https://bit.ly/2X0NjdE (On charges applicable for the Regular Savings Account)

-Zubin
HDFC Bank Customer Assistance

Verified Support

Apr 13, 2020

HDFC Bank Customer Care's response Dear Customer,

You may visit the following URL to access information for the complete information about fees and charges: https://bit.ly/3b6Uy7U.
For any further assistance and for all your Banking needs, you may please contact your branch Manager, Mr. Deepu Nair, on [protected].

-Zubin
HDFC Bank Customer Assistance

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The hdfc bank has put a hold on my funds of rupees 30 as mi revenue hold through gefu,
Ifsc: hdfc0000683
Branch: kazhakootam tvm
The customer service is not able to give any info on this.
First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful

May 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Verified Support

Mar 31, 2020

HDFC Bank Customer Care's response Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

-Bejoy
HDFC Bank Customer Assistance

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Dear sir/madam

Online transaction for recharge of rs. 400 of tatasky account was done by me via tata sky app through payzap as guest check out through sbi debit card and the amount of rs 400 is deducted from my account but transaction was not successful. Transaction statement message received on my mobile number is also reproduced below for your reference.

10:13 pm
Sbidrcard x5485 used for rs400.00 on28mar20 at75010149 txn#064001 if not done fwd this sms to [protected]/call[protected]/[protected] to block card

Kindly intimate status of the transaction and amount deduction is done but if same was not successful why amount of rs 400 was not added to my tata sky id account for which i made the payment.
Kindly reply and clarify about the situation and why rs 400 are deducted when transaction was not successful.

Regards
Manish khosla
[protected]

HDFC Bank customer support has been notified about the posted complaint.

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Address: 165/A DEVADASON STREET, NAGERCOIL 629001,TN,INDIA, Kanyakumari, Tamil Nadu, 629001

I am D.Isaac Dhinakaran my car no is TN74AU5175
I Travelled from nagercoil to Tirunelveli on 24/03/2020
and came back they charged 90 Rs and extra 45 Rs from HDFC Account
amount is deducted twice.

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Address: Flat No 11 Yogmalabapartment, Shivaji Nagar, Nashik, Maharashtra, 422101

I saw the membership fees of rs 1399 charged by the hdfc bank i dont seek the one assist membership helpfull and cant be affordable for me to charge rs 1399 as it is huge amount and not worthy for me to pay this amount for the protection of my card its my humble reqyest to plesse stop the service as soon as possible

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Address: E-14 PART -3 UMANAGAR SOCIETY, WAGHODIA-DABHOI RING ROAD, Vadodara, Gujarat, 390025

The hdfc bank has put a hold on my funds of rupees 1188 as mi revenue hold through gefu, ac number is
Account number: 5010*7540

Branch: alkapuri vadodara
The customer service is not able to give any info on this.
Please help return my money back. My account saving and salary account. Today lockdown condition i m not got to hdfc branch my urgent plz help me

May 3, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: Near success school, Hyderabad, Andhra Pradesh, 500065

I am concern with security of my account there is many times unauthorised deduction of money from my bank account without any permission or information to me, this happen again and i can't immediate reach customer care due covid19, also no email response from support team. Previous time this happen by playstore ap when i raise this issue google agree to refund me the money since that was unauthorised transaction, kindly take necessary action on this complain and answer me about security of my money.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Apr 01, 2020

Updated by Szubair Tilldate I dint get any reply from concern dept.

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S

Szubair

Mar 30, 2020

I have provided you all the details but tilldate I dint get any reply or answer.

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Address: DOOR NO 381,21ST CROSS,VIJAYANAGARA RAILWAY LAYOUT, 570016

Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 2602 without my concern on date:21/03/2020.
I am not interested about this service and don't want this membership any more. So I kindly and sincerely request you to cancel the membership and refund this debited amount of Rs.1399/-

OneAssist Relationship Number :
Name :- S. Shivaram
Mobile No. :- [protected]
Credit Card Number Ending :- 5530

HDFC Bank customer support has been notified about the posted complaint.

May 06, 2020

Updated by S. Shivaram Hi Hello concerned team,

My Request for refunding the unrequested membership fees of 1399/-deducted on to my card has not yet addressed or resolved.

Now again the same have been reflected in my hdfc card statement showing as due.

I again kindly and sincerely request you to procede and resolve the highlighted issue.

Account/Customer ID: [protected]
Registered Contact Details/Email ID: [protected]@gmail.com
Credit Card Number: [protected]

I would also like to bring to your kind notice that, last year also there was same type of amount deduction on my credit card which was never requested for. Last year I could not come across this consumer complaint platform.

Finally amount was deducted. I could not do anything.

As per last year records the Relationship no was 381215

Plan name: Enhanced WA power single plan

Validity: 18/03/2020

Mobile no: [protected].

Cancellation of One Assist Membership

Need your support. Please resolve.

Regards

S. SHIVARAM
[protected]

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Mar 30, 2020

Dear S. Shivaram, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

S. Shivaram's [Complaint's author] reply, Apr 25, 2020

Hi Hello concerned team,

My Request for refunding the unrequested membership fees of 1399/-deducted on to my card has not yet addressed or resolved.

Now again the same have been reflected in my hdfc card statement showing as due.

I again kindly and sincerely request you to procede and resolve the highlighted issue.

Need your support. Please resolve.

Regards

S. SHIVARAM
9886395381

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Mar 30, 2020

Dear S. Shivaram, We were unable to find your case with the provided details. Kindly share your Membership Details on this link: https://www.research.net/r/CLC3YPM so that we can assist you accordingly - Swarali, Team OneAssist.

S. Shivaram's [Complaint's author] reply, Apr 10, 2020

Dear Team,

I would like to bring to your kind notice that, last year also there was same type of amount deduction on my credit card which was never requested for. Last year I could not come across this consumer complaint platform.

Finally amount was deducted. I could not do anything.

As per last year records the Relationship no was 381215

Plan name: Enhanced WA power single plan

Validity: 18/03/2020

Mobile no: 9886395381.

Reason for forwarding the above data is for your reference and just to enable you for recover of recently debited amount
of 1399/- on my card ending with 5530.

Hope mater is well taken towards resolution.

Thanks very much for cooperation.

Regards

S. Shivaram
Mobile no:9886395381

S

S. Shivaram

from Bengaluru, Karnataka

Apr 7, 2020

Thank you very much for the polite response.

I have not got the membership details.
As I said earlier, I have received message like amount have been debited to my card ending with 5530 and welcome kit will be despatched shortly.
But I have not received any thing or any documents through post or courier till date.

So I could not find the membership details.

Same amount have been reflected in my credit card statement as attached previously.

I am worried of this.

Please support and suggest me where else can i find the membership details.

Also please support in recover of this debited amount.

Regards

S. Shivaram
Mobile No. :- [protected]
Credit Card Number Ending :- 5530

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Address: 12/25/31 kothapet Bose statue, Kothapet opp--maa scan, Guntur, Andhra Pradesh, 522001

Respected sir/madam

My name is polisetty revanth kumar

I am using my credit card at every month

My credit card number is
{ [protected] }

Register mobile no — [protected]

Iam paying payment at date to date auto debit on my account

But recently rbi has given a statement on loans & credit cards also

Iam asking about my credit card payment to pay or not pay

Please reply to my email or sms to me

. Thanking u sir/madam
P. Revanth kumar
[protected]

Goldngold. [protected]@gmail.com
Revant. [protected]@gmail.com

HDFC Bank customer support has been notified about the posted complaint.

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Address: Chennai, 603202

Cancellation of one assist membership. I am a hdfc bank credit card h older. The bank has auto debited rs 1889 from my credit card number ending 1460 without my knowledge about this service and don't want this membership any more. So cancel the membership and refund this debited amount sum of rs 1889

One assist ref no - [protected]
My complaint date - 11/03/2020 credit card ending no - ×××××××1460
My mobile number - [protected]
My name - ravi aathimulam

Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Mar 28, 2020

Updated by Adhimoolam Ravi Hi! Sir/ Madam Kindly inform to you. Cancellation of one ASSIST membership Please Settle my refund Amou. Thanks nt sum of Rs - 1889 /- payment quickly. Thanks

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Mar 30, 2020

Dear Ravi, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Mar 30, 2020

Dear Ravi, As per the update received, our executive spoke to you. We have processed your Membership cancellation. Refund for the same will be reflected in your account within 4-5 working days. If you need any further assistance we are here to help you - Swarali, Team OneAssist.

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I am a hdfc bank credit card holder. The bank has auto debited rs.1399/- from my credit card number ending with 1629 without my concern on date:21/03/2020. I am not interested about this service and dont want this membership any more so cancel the membership and return this debited amount of rs 1399/-

One assist relationship number:?
Name:dawood khan
Mobile number:[protected]
Credit card number ending:1629

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Mar 30, 2020

Dear Dawood, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

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I was charged randomly Rs 2, 291.85 on 26th March with the description -
MCTF[protected]XXXXXX3409 EX*WALLFORT

Please check and process my refund. My account details are given below.

Account no - [protected]
Acc. Holder Name - Harshwardhan Prasad

I contacted the original beneficiary and they are not aware of any such transaction

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I am a hdfc bank credit card holder. The bank has debited rs. 2199/- from my credit card number ending with 3432 with my concern on date:20/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2199/-

Oneassist relationship number : 9310956
Name :- senthoorapandi
Mobile no. :- [protected]
Credit card number ending :- 3432

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Mar 30, 2020

Dear Senthoorapandi, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Mar 30, 2020

Dear Senthoorapandi, As per the update received, our executive tried getting in touch with you but your phone was disconnected. We have processed your Membership cancellation. Refund for the same will be reflected in your account within 4-5 working days. If you need any further assistance we are here to help you - Swarali, Team OneAssist.

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Address: Udham Singh Nagar, Uttarakhand, 263153

I have salary account with hdfc bank. I have started with sip in mutual funds.
I have paid all sip on time but i didnt maintain sufficient balance in march 20 due to financial problems due to covid 19 virus. I have been charged ach debit return charges of rs 590 *2 total rs 1180 in march 2020.

Rbi also requested from all banks pls don't charge any penalties to customer in this knockdown period.

It is...

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