[Resolved] HDFC Bank — online transactions being rejected without any reasons

shettyraaj

Jan 20, 2019

Website: www.hdfcbank.com

I have trying to book train tickets from irctc and spicjet flight from cleartrip and spicejet website via netbanking and debit card option. Am continuously getting declined and phone banking officers (Even senior guy on the floor) arent able to tell me why its declined. Instead they are saying everything is fine while the error is from hdfc web site (See the url in 2nd screenshot in the attachment)

Am about to miss the flight coz of this issue and written to grievance officer that he has to reimburse any expenses i may incur when my family ends up staying in bangalore.

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Feb 22, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, account/customer Id, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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Comments

shettyraaj

Jan 21, 2019

Phone banking guy raised a complaint internally and shared back complaint number as - banc[protected]

And i sent a mail to grievance which returned this ref - HBL=[protected]'

Roshan Thanna

from Basi, Rajasthan

Jan 21, 2019

Wrong transaction send by me I just want to get charge back my amount. My bank also not responding about my complaint how can I get the amount. My bank also not provide chargeback form