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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 794

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T
telhande
from Darwha, Maharashtra
Jan 15, 2019
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Address: Wardha, Maharashtra, 442001

Ref no:[protected]] your hdfc loan application - file no.[protected][id:[protected]]

Document/clarification loan application (File no :[protected][id:[protected]]

With ref to above document nos i paid rs 16020 on dt 26.4.18 as processing fee.

One case is rejected by your office and another is not required because loan amount sanctioned is very low as promised by ur employee hence not affordable to process further and does not fulfill my requirements.

I submitted application regarding refund at hdfc bank, varco complexshivaji square wardha before 3 month but till date no action has been initiated.

I perused personnely and visited branch many times..

It's very harassing and disappointing me.

Pls do needful at an earliest pls and arrange to refund with interest

Regards
HDFC Bank customer support has been notified about the posted complaint.
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    Shaikmastan1983
    from Bengaluru, Karnataka
    Jan 14, 2019
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    As i was continuously writing mails to hdfc from november onwards looping their high management amitabh choudhary.. Still hdfc life is so irresponsible never give proper response they are considered only premiums not abt customer concerns.. You useless people are deducting premium after closing my policy.

    I am going to consumer court case against hdfc life.

    I m ready to leave my money but i will put ur real scams in front of everyone.
    HDFC Life customer support has been notified about the posted complaint.
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      H
      hhaseebshah
      from Bengaluru, Karnataka
      Jan 14, 2019
      Resolved
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      Resolved

      Address: 560043
      Website: HDFC

      I am being wrongfully charged by hdfc credit card.

      I had completely paid all my balance last month (40602.00/-, to be exact).
      I haven't even missed paying a single time.

      Just yesterday i used to purchase for 2500.00 and now it shows amount of 8259.89 is pending.

      I don't understand what am i being charged in the name
      "offus emi prin nb"
      Every month i am getting more than 1000rs charged by this name.

      I want detail description about all the charges applicable on my account.

      Thanks & regards,
      Haseeb
      Feb 22, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 17, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We have reviewed your comments expressed and request you to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. https://bit.ly/2wwwruX

      -Manoj
      HDFC Bank Customer Assistance.
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        P
        pulsar ns
        from Cuddalore, Tamil Nadu
        Jan 14, 2019
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        Address: 560091

        Sir I had ordered a mobile through amazon on 10/01/2019.the amount has been detected by credit card. but I had canceled my order on 12th Jan 2019 but the amount was refunded to credit card but from amazon the amount was refunded but the loan status is still active plz close my loan sir y the amount has not been refunded yet
        HDFC Bank customer support has been notified about the posted complaint.
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          Y
          Yamini Jha
          from Raipur, Chhattisgarh
          Jan 14, 2019
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          Address: Jaipur, Rajasthan, 302021

          Hi,
          Today, around 15:36 pm, Rs.1899 was spent at CPONEASSIS. I have not made any such payment. I did not get any OTP for it. I did not authorize for any such transaction . And when I checked my bank statement I couldn't get any more detail.
          I want my money back in my account. Also the reason why this happened. I also tried calling the number mentioned in the message, but they gave only two option either to block the card or to exit. I don't want to block my card, I want my money back .
          +1 photos
          HDFC Bank customer support has been notified about the posted complaint.
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            S
            Samuel Marandi
            from Mumbai, Maharashtra
            Jan 14, 2019
            Resolved
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            Resolved

            Address: 560076

            Hi,

            I received sms from hdfc bank that rs. 1899/- has been deducted from my account via my debit card. This was done without any communication prior to deduction and without my consent. The incident occurred on 14-jan-2019 at 15:33:48 hrs. I am not interested in the company nor their services.

            Please deactivate whatever is active and refund the money asap.

            Date and time of incident: 15:33 hrs 14-jan-2019
            Hdfc debit card no: xx 3235
            Oneassist relationship number: 3613477
            Feb 16, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 16, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We note that the Debit pertains to renewal premium of One Assist availed by you. Kindly contact the One Assist Team directly on [protected] or[protected] Toll-Free) with regard to your cancellation and refund.

            -Zubin
            HDFC Bank Customer Assistance.
            Dear Samuel,

            We regret the inconvenience caused. We have forwarded your case to the concerned team. They will get back to you shortly.

            Regards,

            Devendra,

            OneAssist, Social Media Team.
            Dear Samuel,

            We regret the inconvenience caused. As per the telephonic conversation. Your membership cancellation is in processed service request number 3895464 for the Insurance policy. However, you are not entitled for any refund, as you need to cancel membership within 30 days of subscription. In case, if the amount is debited you will get the amount credited in your bank account within 5 to 7 working days.

            Regards,

            Devendra,

            OneAssist, Social Media Team.
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              S
              sachin220300
              from Pune, Maharashtra
              Jan 14, 2019
              Resolved
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              Resolved

              harassing customer in name of re-kyc of nps account

              Address: 411017

              Hdfc bank and hdfc securities has hired useless staff, they do not know how to do kyc verification in their system. I have my nps account in freeze state just because of their kyc process is not known to their staff.
              They just push customer's query to another branch/ department instead of resolving the same.
              Hdfc securities says hdfc branch does the kyc verification of cra website, and branch people say hdfc securities does...
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              velmurugan58
              from Chennai, Tamil Nadu
              Jan 14, 2019
              Resolved
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              Resolved

              Hi,
              Account number: 59587314

              Last month my available credit was 27999.52
              Now you charged me 165 rs may i know for what purpose you charged me this amount
              And last month itself i gave creditcard closure request on respective bank still it has not been closed
              May i know the status of my credit card closure

              Screen shot has been attached for your reference.
              +1 photos
              Feb 19, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Jan 14, 2019
              Updated by velmurugan58
              sry i gave credit ard closure request on this month 8th
              Verified Support
              Jan 17, 2019
              HDFC Bank Customer Care's response
              Dear Customer,

              Basis your post, we have taken a detailed review of your card account and we again wish to inform you that in the event of non-receipt of payment, delayed payment or payment less than the total minimum amount due the applicable late payment charges/finance charges would be levied to the card account. You will appreciate that the bank charges levied is legitimate and in accordance with the Schedule of Charges shared along with the Most Important Terms & Conditions as well as on the reverse of the credit card statement. Please visit https://www.hdfcbank.com/assets/pdf/cc_common_MITC.pdf for further clarifications.

              -Anay
              HDFC Bank Customer Assistance
              Jan 18, 2019
              Updated by velmurugan58
              Could you tell me what is the status of my credit card closure
              My HDFC Bank credit card ending 6859 has been debited by Rs. 1392.58 unauthorizedly by WHEATFROMCHAFFMUSCLE on 09/01/2019 at 0343 IST.
              This has not been authorized by me. Please refund this amount.
              I am reachable at [protected]/[protected]
              Regards,
              Raju Foujdar
              Sir/Madam,
              I forgot my hdfc credit card pin so please kindly allowed me a new pin for my credit card to my registered phone number
              Srinivasa Pai Lakshmana Pai's reply, Jan 7, 2019
              Sir/madam
              I am a credit card holder of hdfc bank, I am living in Kochi city Kerala state. I am forgot my credit card pin number.
              So you please kindly allow me a new credit card pin to my hdfc credit card. Plz send the new pin to my registered phone number and email address
              Sir, from the last month onwards i have been depositing cash in my hdfc saving account, probably 10 transaction i have done. but they are deducting rs 177 from my account 5 times.to my surprise y they r deducting rs 177 i have no idea.please resolve the issue as soon as possible.
              Dear sir

              please close my credit card as soon as possible
              my card no is 4353********6873
              bakhsish singh
              [protected] is my contact no
              and send me a confirmation mail at my mail id which is linker in my account

              thanks
              bakhsish
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                B
                Brahmjeet
                from Delhi, Delhi
                Jan 14, 2019
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                Address: West Delhi, Delhi, 110052

                Dear sir i am working in hdfc life janakpuri delhi branch direct channel insurance in 2011 my emp id 75698 my name brahmjeet singh but i not to know my pf no and how to apply please give my pf number and tell the process to apply for pf process please help and revert i mail to hr kanika man but she is not revert to me please tell me my pf no and how to apply please revert i am waiting your response
                HDFC Life customer support has been notified about the posted complaint.
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                  P
                  Parthiban1994
                  from Chennai, Tamil Nadu
                  Jan 14, 2019
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                  Address: 600048

                  I understand this is a big mail but to understand how hdfc credit card collection department abuses a customer financially and also psychologically.

                  Regarding my last emi of credit card settlements, i received a text message from hdfc providing their chennai phone number to reach out to since i didn't picked the call (Please note only one time they have called me and no call back after that). However, i was trying for the last 48 hours to connect, still the number is not responded or picked up. But receiving messages continuously mentioning am not picking up the call.

                  And about the issue, i am using hdfc credit card for last 5 years and i have paid two time more than what i swiped by my cc in the name of minimum due. So in lieu of that i was requesting the cc department to assist me with arranging for a settlement process (Remaining balance was 30k) from july 2017. But the collection agency and the some collection department representative was very rude pretending not to do so.

                  I was on a complete frustration, and one day july one representative used some abusive and filthy language who was forcing me to pay only the minimum amount due for the rest of the tenure not to go with the settlement process. With this utterly bad experience i have reached out to the senior persons and informed them that (Since, i have all the call recordings) going to file complaint with the banking ombudsman and media protocol (Just a courtesy to inform complaining before complaining about them). After all this mess finally they have accepted to do the settlements along with removal of my late payment records from july which is due to their behavior on april 2018.

                  But till now my credit report was not updated as they assured with no late payment records after july 2017. Hence, i hold the last emi of the settlements and requesting the credit card representatives for an appointment to explain about the issues.

                  Though this is a prolong issue the collection agency peoples not allowing to connect with the bank officials. And now they have hold my bank account which has 39k in it. Even if i want to pay the last emi of the settlement, it is not possible practically.

                  Atlast now they are picking call and claiming that my settlement process got invalid and i have to pay the total 47k now to unblock my acoount. Please note i didn't received any information about my settlement being revoked. They are very rude while conveying this and telling to do whatever i want.

                  Complaint number is [protected]

                  Yes, am finally forced to share all the data and call recording which i have with me to the banking ombudsman and to the media protocol to unveil how rude and worst the collection department works. But still the 5 year long relationship with a bank which am using from my first job holding me to do so. Hence am giving a final try hoping that you can at least look into this matter and if possible to take any action on this.
                  HDFC Bank customer support has been notified about the posted complaint.
                  Service at thiruvottiyur branch very worst.. I went through horrible experience.. So I wanna close all accounts related in Hdfc
                  My personal loan account number is 33730974, i cleared my loan six months back at HDFC Bank, Palakonda Road, Srikakulam-532001, Andhra pradesh.
                  So please issue my No objection certificate as early as possible.
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                    S
                    sushil Kumar Vashist
                    from Ludhiana, Punjab
                    Jan 14, 2019
                    Resolved
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                    Resolved

                    Address: Chandigarh, Punjab, CHANDIGRH
                    Website: WWW.CONSUMERCOMPLAINTS.IN

                    Dear concern,
                    I am a/c holder of your bank having cust id 51132532 as my monthly emi rs 8425/- for personal loan deducted every month on 7th, but on 7.11.2018 was bank holiday and there was 7979.30. On 8.11.2018 i have deposited rs 1000 and closing balance was 8949.30 sufficient to clear my pl, emi rs 8425/- on 8/11/2018, but its not cleared on 8/11/2018.

                    On 9/11/2018 your have deducted monthly amb rs.177 and 531 from my a/c and closing balance was 8242.80, that's below to clear my pl-emi.

                    Your bank charges for emi overdue payment rs 649/ on 20/11/2018.. Without any reason.

                    You have again charged amb charges on
                    5.12.2018 rs 321.97
                    10.12.2018 rs 209.03
                    05.01.2019 rs 531.00

                    On 01/01/2019 i personally visited your sector 27 branch in chandigarh to deposit cash rs 29000/- and deposited the same by self.
                    But teller dint explained me about the inter-branch-cash dep charges and your bank charged rs 177/- for the same

                    The total charges by your bank charges as under :-

                    9/11/2018- 177/- amb charges
                    09/11/2018-531/- amb charges
                    20/11/2018-649/- overdue pl-emi
                    05/12/2018-321.97/- amb charges
                    10/12/2018-209.03/- amb charges
                    05/01/2019-531/- amb charges
                    08/01/2019- 177/- amb charges
                    Total = rs 2596/- (Two thousand find hundred ninety six only)

                    You are requested to reverse the same.

                    Thanks and regards

                    Sushil kumar
                    Feb 20, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 16, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Kindly note that the charges levied in your account are as per the Bank's Schedule for fees and charges. In case of any clarification or assistance, please feel free to visit your account branch or nearest branch and speak to our Branch Official or email us at [protected]@hdfcbank.com. Please visit the URL below to know the fees and charges applicable to your account: https://goo.gl/sraqdk

                    -Manoj
                    HDFC Bank Customer Assistance
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                      V
                      Jan 14, 2019
                      Resolved
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                      Resolved

                      I called customer care (8th jan 2019) @6pm and inquiring about smart emi payment, then he told me to enter the card exp date for verification so i have entered then he immediately processed.

                      Am telling him like "i am just inquiring don't process". But he convert into smart emi (Rs. 89, 886).

                      Please stop converting emi.

                      Why customer care executives are not listening (Don't have patience to listen what customer says).

                      Please stop converting into emi.

                      Please listen the conversation which we had and stop converting into emi..

                      If you need more info please call me..

                      Please stop converting emi. I have already called relationship manager mr manjunath, he told me to call customer care executive but they didnt pick the call.

                      I sent an email to all customer service, but no use.
                      Customerservices. [protected]@hdfcbank.com,
                      [protected]@hdfcbank.com,
                      Grievance. [protected]@hdfcbank.com

                      I didn't receive the response till today.

                      My name: veerabhadrappa km
                      Phone: [protected]
                      Feb 15, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 14, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Let us look into it for you. Please share your Card No./ Customer ID with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                      -Anay
                      HDFC Bank Customer Assistance
                      My Name is CHANDAKA SRINIVASA RAO, My loan account No is 33730974, already cleared my account, pls issue my NOC. my DOB[protected].
                      Taken loan at HDFC Bank, Palakonda Road, Srikakulam-532001.
                      Sir i filed my complaint on dated 10/10/2018 with complaint no. [protected] regarding online payment to HPSC haryana through GRN no.[protected]under egrashry.nic.in) which was not accepted by the hpsc.
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                        V
                        Jan 14, 2019
                        Resolved
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                        Resolved

                        I called customer care today (8th jan 2019) @6pm and enquring about smart emi payment, then he told me to enter the card exp date for verification so i have entered then he immediately processed.

                        Am telling him like "i am just inquiring don't process". But he convert into smart emi (Rs. 89, 886).

                        Please stop converting emi.

                        Why customer care executives are not listening (Don't have patience to listen what customer says).

                        Please stop converting into emi.

                        Please listen the conversation which we had and stop converting into emi..

                        If you need more info please call me..

                        Mobile number: [protected]
                        Email: veeru. [protected]@gmail.com
                        Feb 17, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 17, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        With regard to your query regarding your credit card please feel free to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL. https://bit.ly/2BXhurn We regret for the inconvenience caused.

                        -Zubin
                        HDFC Bank Customer Assistance
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                          T
                          Tiwapras
                          from Mumbai, Maharashtra
                          Jan 14, 2019
                          Resolved
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                          Resolved

                          I have listed my numbers in national dnd database, i addition i have added my number in hdfc dnd database, however i am still getting freaking calls from your executives from their cellphone numbers. Tell me what the freaking do to stop you guys irritating and calling me. I am writing it for almost all the banks like citi, hdfc, rbl, but mostly for hdfc and citi banks, and to be more presice viman nagar and bund garden office of hdfc bank.
                          Feb 17, 2019
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Jan 14, 2019
                          Updated by Tiwapras
                          My contact numbers on which I don't want your executives to call are [protected](registered with hdfc and im your dnd database) and[protected]
                          Verified Support
                          Jan 14, 2019
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Let us look into it for you. Kindly share with us the caller details and your contact number on which the call was received at [protected]@hdfcbank.com for further assistance. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                          -Manoj
                          HDFC Bank Customer Assistance
                          Dear sir my new chip debit card not delivered by the speed post . Delivery date is 9/01/2019 7 working days
                          Vilwas's reply, Jan 9, 2019
                          Dear sir my debit card not received at my mailing address . please help me
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                            R
                            from Atraulia, Uttar Pradesh
                            Jan 14, 2019
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                            Address: Jhansi, Uttar Pradesh, 284301

                            Company is not providing the claim to ravindra kumar dubey (Owner of the maruti swift dzire up93ap4959) for the case of car theft.
                            It's been 8 months (26th april 2018) since the incident occurred and delhi police provided the fir copy after 46 days of delay and every single time we try to reach them, they make excuses or blame maruti india for the audio clip of the call i made to inform them of the theft which took place on 26th of april 2018.

                            Ravindra kumar dubey -[protected]
                            HDFC ERGO General Insurance customer support has been notified about the posted complaint.
                            I have requested for a claim for my bike, for the same the advisor is not responding.
                            It is soo poor services provided by your company
                            I need to speak any credit card associate to dicuss my concern in regards for NOC & settalment paper

                            no one has reply execept the auto gernated email

                            this is really pathetic and frustating.. when the coustmer is writing his concern and you guyes are replying with an auto maiil just

                            reach me at [protected]

                            [protected]
                            Policy no.[protected]

                            Called many times with customer care to renew the policy.

                            Every time they collect details, but not respond for payment link.
                            Dear all,

                            This is happening in this Company from One year no response .
                            the policy is Expiring time they are calling to me.

                            What is the Reason to not send the Policy.

                            Regards
                            PanduYadav
                            [protected]
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                              Prateekkhea0418
                              from Delhi, Delhi
                              Jan 14, 2019
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110027
                              Website: Payment made through Billdesk

                              My credit card no is [protected].

                              I have made a payment for the above credit card using billdesk for the month of january 2019 on 13th january 2019.
                              Payment amount rs 52137.
                              Payment done from canara bank account[protected].
                              Amount is debited from my account but status of transaction has not come since acknowledgement of payment has not come neither email has come.
                              Regards
                              Prateek khera
                              [protected]
                              Feb 22, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Jan 14, 2019
                              Updated by Prateekkhea0418
                              My credit card no is [protected].

                              I have made a payment for the above credit card using Billdesk for the month of January 2019 on 13th January 2019.
                              Payment amount Rs 52137.
                              Payment done from Canara Bank Account[protected].
                              Amount is debited from my account but status of transaction has not come since acknowledgement of payment has not come Neither email has come.
                              Regards
                              Prateek Khera
                              [protected]
                              Verified Support
                              Jan 14, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We have reviewed your comments expressed and request you to provide us with payment acknowledgement reference number of billdesk payment to [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail to help us track your e-mail.

                              -Zubin
                              HDFC Bank Customer Assistance
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                                B
                                bmahajan
                                from Delhi, Delhi
                                Jan 13, 2019
                                Resolved
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                                Resolved

                                Address: 110059

                                Hdfc bank,

                                I am writing you here complaint against hdfc bank, rajouri garden branch, delhi employee mr. Amit whom called and sms me yesterday for recovered my vehicle through his personal mobile number and when i called him so he threaten me for recovered my vehicle. I registered same complaint to my nearest police station with submitted sms copy and phone call recording as evidence. Also i written complaint send to your hdfc bank.

                                Is this note and advice for other all hdfc bank customer to see how this bank treat with customer and hired unprofessional employees.

                                Bhupesh mahajan
                                [protected]
                                +1 photos
                                Feb 16, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 15, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

                                -Zubin
                                HDFC Bank Customer Assistance
                                Jan 16, 2019
                                Updated by bmahajan
                                These 4 days hdfc bank will take responsibility for my family safety with your hired recovery goons ?????
                                Jan 22, 2019
                                Updated by bmahajan
                                Mr.Zubin

                                Its 6th working day for raised complaint but no reply from you here on dash board so what to say its hdfc bank no matter customers do any complaints or this open Complaint portal no value front of HDFC BANK
                                Jan 24, 2019
                                Updated by bmahajan
                                Dear HDFC Bank,

                                I am not getting any response in your-side from your bank to here and raised complaint through my mail id and today i received sms from hdfc bank side in which mentioned complaint has been closed with below reference no.8732533.

                                This is actual face of hdfc bank .
                                I will assure you go as legal with all this behavior by hdfc
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                                  S
                                  sanjaysg
                                  from Mysore, Karnataka
                                  Jan 13, 2019
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka, 560030
                                  Website: www.hdfcbank.com

                                  I received a life time free credit card from your employee, after which they recharged my mobile with 100rs which i never requested, i got a bill of 472rs which i paid and requested for a closure of credit card, but after a 10 days i received another statement which says renewal of membership for which i have to pay 1281rs. Which is extremely unfair as i have never used your and your employee said its a life time free card
                                  +1 photos
                                  Feb 14, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 14, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  As per our records, First year membership fee of Rs. 1000.00 and Late payment fee of Rs. 280.78 has been reversed on January 14, 2018. This credit will reflect in your next monthly statement. For further clarifications, contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL https://bit.ly/2wwwruX.

                                  -Zubin
                                  HDFC Bank Customer Assistance
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                                    S
                                    sanchit_yadav
                                    from Noida, Uttar Pradesh
                                    Jan 13, 2019
                                    Resolved
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                                    Address: 201005
                                    Website: www.hdfcbank.com

                                    Hi,

                                    I was informed a nominal amount of ₹150-200 against the debit card will be deducted charges but then suddenly ₹590, what's the breakup of that amount why is this amount charged, no one told me till date.

                                    I have been promised multiple times by mr sanjay (Mob - [protected]) that if my bank account is well funded i. E by 1lac transaction will be reversed but unfortunately nothing such happened.

                                    Account no. - [protected]
                                    Hdfc bank

                                    Regards,
                                    Sanchit kumar yadav
                                    [protected]
                                    +1 photos
                                    Feb 17, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 15, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We confirm that said charge has been levied against the Rewards debit card held by you. Please visit below URL in order to know about features and service charge: https://bit.ly/2jzc4fi. For further clarification, you may write to us at [protected]@hdfcbank.com.

                                    -Zubin
                                    HDFC Bank Customer Assistance
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                                      V
                                      Vishwaranjan Pandey
                                      from Delhi, Delhi
                                      Jan 13, 2019
                                      Resolved
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                                      Address: 110042

                                      Dear team,

                                      I am credit card holder of your bank, requested for closure of credit card on dated 06/01/2019.

                                      Employee of hdfc bank calculated all the amount and shared the final amount as 1.37 lakh and he said after deposition of the said amount please call for permanent closure of card.

                                      I had deposited the said amount on 06/01/2019. And as instructed by customer care executive i have called to the customer care again on dated 07/01/19 for the closure of said credit card but this time customer care executive has confirmed me you had paid excess amount approx 9000 and without refund we can not close the credit card and he has initiated the refund request and said after receiving the refund please again call the customer care for closure.

                                      Today i have called the customer care and spoken to shilpa she has given me a shocking news she said there is outstanding of amount is approx 14000.00

                                      I don't know who is write and who is wrong but i want to close my credit card, kindly close my credit card and confirm back on mail.

                                      Regards
                                      Vishawaranjan pandey
                                      Card no [protected]
                                      Mob 99991356
                                      Feb 18, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 14, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to elaborate your concerns about [protected]@hdfcbank.com from your registered e-mail address to enable us to check and assist further.

                                      -Zubin
                                      HDFC Bank Customer Assistance
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