[Resolved] HDFC Bank — OTP not being received on email

Samuel Rufus

Oct 21, 2022

Address:

Gurugram, Haryana, India

Presently in LA. When attempting HDFC netbanking prompt says OTP sent to my mobile number. I am not on roaming therefore do not receive on my mobile. When OTP option in India provides BOTH mobile AND email, why is email option not sent when overseas? HDFC Bank has both my registered mobile number as well as email id, why this simple facility cannot be provided? Especially when it is provided in India (where it is not needed) but not being made available overseas when it is needed, when mobile number is not on roaming. Kindly help. Thank you.

Samuel Rufus

Was this information helpful?

No (0)

Yes (1)

Nov 23, 2022

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2022

HDFC Bank Customer Care's response Dear Customer,

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the complete concern along with the necessary details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance