HDFC Bank — payment debit 3 times from my hdfc credit card account

HDFC Bank — payment debit 3 times from my hdfc credit card account

R Rachit Mutreja Apr 26, 2020

Dear sir, I have made payment for trade certificate on parivahan.gov.in (Transportcommmhsbiepay) but there was an error and the amount got debit from my account but to date not refunded to my account. I had tried it 3 times from my hdfc credit card xxxx3986 and all 3 times the error occurred and my credit card were charged with rs.10, 118/- (Each time) in all 10, 118 x3 = 30, 354/- on 17th march 2020. But to date not refunded with the amount and have been charged in my credit card statement. I have tried calling the customer care no. Written on the back of the card but they say that due covid-19 the credit card department is close and the hotline is only active for blocking the card and they cant raise a dispute on our behalf and they have not even provided that where i can raise a dispute for the transaction. Very poor service. +1 photos Was this information helpful? No (0) Yes (0)
Verified Support Apr 27, 2020 HDFC Bank Customer Care's response Dear Customer, We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. -Anay HDFC Bank Customer Assistance May 11, 2020 Updated by Rachit Mutreja THE RESPONSE RECEIVED IS AS BELOW <AUTO> TT[HBL=[protected]] Credit Card - Transaction Dispute Amount debit 3 times from my HDFC credit card xxxx3986 account Dear Customer, Thank you for writing to us. This is a system-generated response to acknowledge receipt of your e-mail. The subject line contains the reference number through which all your future e-mail correspondence can be tracked. Kindly note, we are operating with limited staff as part of the preventive measures for COVID-19. This may result in a delay in our response to your email. Our Customer Service Executives will respond within a maximum of 15 working days. In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution. IMPORTANT: Hotlisting of card: Loss of Credit card or any other Card issued by our Bank must be immediately reported to our Phone-Banking unit to have the card hotlisted (cancelled). You can call our toll free number[protected] for the same. With regard to any query which is not related to a Disputed transaction, we kindly request you to write to customerservices.[protected]@hdfcbank.com for appropriate review and resolution. You may also please use our Netbanking, Mobile Banking & IVR services. Assuring you of our best services. Regards, Credit Cards Team
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