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HDFC Bank Complaints & Reviews

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Updated: May 26, 2026

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Address: Croma store cannought place delhi

Dear concern,
I have purchased the apple iphone xr from the croma store in cannught place, delhi on hdfc card cashback offer of a sum of 5000 rupees which according to the offer shall be posted in my account in 120 days, but today on 27 april the time period is over i bought the mobile on 27/12/2019 and i haven’t tecieved my cashback. Below enclosed the copy of my bill in which i was entitled for cashback.
Please help i bought the mobile just because of the offer, now i am worried about my money.
Ashish ramavat

Apr 28, 2020

Complaint marked as Resolved

No solution provided even the refrence number is bot visible.

HDFC Bank customer support has been notified about the posted complaint.

Apr 26, 2020

Updated by ashishrmvt Any solution

Verified Support

Apr 27, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the offer details with your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Apr 27, 2020

Updated by ashishrmvt How to complain and where is refrence number

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I am frequently travelling abroad and use international sim cards for their convenience and economical cost. Quite frequently i need to make online or debit card transactions, but the otp is always being sent to my registered phone number only, and not to my registered email id. This is so inconvenient and does not make sense. What if i lose my indian sim? Does it mean that i will have zero access to my own bank account.
Hdfc needs to send otp's on email ids also and have alternate options available.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2020

HDFC Bank Customer Care's response Dear Customer,

Incase you are abroad and wish to change the mobile number in records, we request you to send the concern with Account No./Customer Id) on https://bit.ly/2Lzhyn3. We wish to inform you that your request for mobile number updation will not be processed, if it carries any other instructions ( e.g. Address change, Email ID change, Netbanking request. etc.) along with it. Please note letter should contain your Account number, Customer ID, Old Mobile number, and the New International Mobile Number along with country code that needs to be updated. Once you receive the auto-generated acknowledgment, please forward the screenshot of the error/transaction/email or SMS. There should be no special characters / 00/ space present before the country code and mobile number. NOTE: 1. Request received from unregistered email ID will not be accepted 2. Request for updation of Indian Mobile number will not be accepted. Format for Request for change of mobile number Date:_____________ To, HDFC Bank Ltd, Branch Name: Subject: Request for change of mobile number Dear Sir, I undersigned, ________________________________( Account holder Name )hereby request you to kindly update my new mobile number, since I currently reside overseas and unable to visit branch personally. Please note the details of my account as below. Account number: Customer ID: Old mobile number: New mobile number with country code (Please avoid special characters / 00/ space): I agree my instruction will be sent for processing subject to instruction found in order. Thank you Signature (As per bank records) :

-Nadia
HDFC Bank Customer Assistance

May 05, 2020

Updated by Aditya Gusain Hi Nadia,
Thanks for your response.
Unfortunately I cannot progress further as HDFC bank has still not provided me with the Complaint reference number which I had raise on their website on 26th April. Because of this I am unable to proceed as guided by you.
Secondly, please advise if the request letter must be printed in hard copy, signed and scanned.
What email ID do I send this request letter to?
HDFC bank's customer care is not responding to any email IDs.

The link that you have sent above does not mention any hard copy letter to be sent.

Awaiting your prompt response.
Thanks,
Aditya

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Hi my namem is anisha
My fund is gone to hold and its showing me mirevenue hold through gefu amount gone on hold is 6767. I am 8 months pregnant and i dnt have cash due to this lockdown. My husband is working in chennai and i am in mothers house. I had asked money from my husband but its gone to hold. Please relese my fund i am in urgent need of cash. If you need amy proof for my pregnancy i have all the reports with me... Please please give me immediate credit for my fund next month is my delivery pleaee do the needful

Account no. [protected]
Ifsc code hdfc0000411
Registered mobile no. [protected]
E-mail id - [protected]@gmail.com
Cust id[protected]

HDFC Bank customer support has been notified about the posted complaint.

Apr 26, 2020

Updated by AnishaSha The query is not been solver but why its showing me query resolved

Verified Support

Apr 29, 2020

HDFC Bank Customer Care's response Dear,

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance.

Apr 30, 2020

Updated by AnishaSha Please help me all my fund are been debited please give back my fund i dnt have cash please take my concern seriously i pleed you

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Dear sir,
I have made payment for trade certificate on parivahan.gov.in (Transportcommmhsbiepay) but there was an error and the amount got debit from my account but to date not refunded to my account.
I had tried it 3 times from my hdfc credit card xxxx3986 and all 3 times the error occurred and my credit card were charged with rs.10, 118/- (Each time) in all 10, 118 x3 = 30, 354/- on 17th march 2020. But to date not refunded...

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Hi

Please note i received a call from hdfc bank hr name ronit kapoor on friday for the assistant manager post, they asked me to pay fees of 1850 rs as registration cost to join further. They given me the study material to prepare for the interview. Please check and confirm if this is fake. Also required the money back for me which paid

Regards
Krithika

Jun 1, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2020

HDFC Bank Customer Care's response Dear Customer,

HDFC Bank does not charge any kind of fees/security deposit for the purpose of recruitment. If you are interested to work with HDFC Bank, you may apply directly through HDFC Bank website. Please apply in case of relevant openings. Path given below for your reference.

1) Go to HDFC Bank website - www.hdfcbank.com

2) Go to Careers Page and look under tab 'Join the Winning Team' for 'Job Search & Registration'

Should your profile get short-listed, Regional HR will get in touch with you. You are also advised to file FIR against the recruiter in case of financial loss incurred by you.

-Nadia
HDFC Bank Customer Assistance

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Address: SRIKAKULAM 532404

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 0603 without my concern on date:04/04/2020. I am not interested about this service and don't want this one assist mfee membership any more. So cancel the membership and refund this debited amount of rs.1899/- otherwise file a case at district consumer court.

Name:taara mohanarao
Phone :[protected]

May 22, 2020

Complaint marked as Resolved

Money credit into my credit card..

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Apr 27, 2020

Dear Taara, We never want our customers to feel this way. We regret the inconvenience caused. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this - Nitesh, Team OneAssist.

mohan0603's [Complaint's author] reply, Apr 29, 2020

8499072280

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I have bought iphone11 with hdfc bank debit card (Nri account holder) on 16/12/2019 from apple store in dlf cyber hub, gurgaon. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transaction date) but unfortunately i have not received the cashback till now and its more than 120 days. Due to the lockdown i am not able to contact the store. Kindly get this issue resolved as soon as possible.

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: Sector 18 Noida

I have bought an i pad on 11 december 2019 from i crest (Apple varified retailer)
And there is an offer that if you spend more than 26000 or some from your hdfc debit or credit card you will get 3000 cashback and i have bought the i pad with the sum of total 29000 from my hdfc debit card. I read all the terms carefully but till now i have not get any update about cashback.
Even i mailed hdfc their response is not satisfied.

May 29, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance.

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Address: House no 84 ward no 12 tehsil Naraingarh distt ambala state haryana pin 134203

I purchased new i phone 11 on 7 December 2019from chandigarh authorised apple store â€icrescent â€œwith my hdfc bank regalia credit card and today till 25 april 2020, I have not received any cashback. Try to call many times bt unable to talk. Kindly look into this matter and resolve it asap. Cashback amount was rs 6000 and I purchased i phine 11 white 64 gb for 64, 900..it should be credited into my account by now. Kindly look into the matter.

May 7, 2020

Complaint marked as Resolved

I mail officially to hdfc and also share important stuff here regarding my complaint. And i got cashback within 10 days. Happy ðŸ˜Š

HDFC Bank customer support has been notified about the posted complaint.

Apr 25, 2020

Updated by Nandini456 Thanks for updating the bank.looking forward for prompt reply !! I have been an old member of this bank. And this is the first time i face any issue, rest my overall experience with ur is very nice. I am attaching my bill as well.
Purchase date 7 Dec 2019.

Verified Support

May 05, 2020

HDFC Bank Customer Care's response Dear Customer,

We request you to provide us with the complete offer details received from the bank along with the header and footer and the transaction details such as transaction date, merchant name, the amount by clicking on https://t.co/N2sk0voO2e to enable us to assist you. Please mention reference number TT[protected] for us to promptly respond to you via email.
-Nadia
HDFC Bank Customer Assistance

May 05, 2020

Updated by Nandini456 I tried to upload my complaint details on the link you provide bt this was not possible as when i was entering reference number error shows to enter properly so i am sending details here. Or send me some mail id where i can share all details .
I am attaching pic also of the form which was not getting submitted coz of reference number problem.
Transaction date:- 07/12/2019.
Merchant name:- icrescent (a unit of Anmol watches &ElectronicsP.Ltd)
Store address :- SCO 1015, sector 22-B, Chandigarh.
Mobile no of merchant:- [protected].
Email :- [protected]@gmail.com

I bought new i phone 11 white on 7 December 2019 and till date I haven’t received any cashback which was promised by hdfc bank of RS 6000.
I have already send pictures of my bill along with bill slip mentioning that i am eligible for a cashback of Rs 6000 and it will be posted in my account with in 120 days.

But till date there is no cashback received.

I am not able to paste picture here. Let me where can i send offer details and bill Picture along with slip mentioning that i will receive cashback within 120 days.

May 05, 2020

Updated by Nandini456 This is reference number which I received from bank.

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Hello.
Kindly change my Rm in hdfc bank jhansi
MI am not at all satisfied with my Rm service and behaviour.
Very rude and number of times never answers n returns my calls.
If asked she starts fitigting and talking rudely.
Please I want to change my Rm in hdfc as soon as possible.
Thnx.

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Cannot change mobile number through netbanking. Due to Covid 19, no one is available to take calls.What is this behaviour!It is already hard during lockdown, now i cant even access my own money from my own account as my sim card got blocked because i hadnt recharged it for sometime.

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M

mahua1010

Nov 12, 2023

Hi Moumita, I am facing the same issue, I have to update my mobile number online since it is lost, and I am abroad. Could you please share if this got sorted and you were able to change it online? or through some other process?
Thanks!

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I purchased iphone 11 on 26th dec 2019 and was told to get a cashback of 6000₹ within 120 days of purchase.
Today is the last day and i’m yet to receive the cashback.
I tried reaching out to reliance digital from where i purchased it but they said it should be resolved by the bank only as it was bank offer.
Let me know the issue and try to resolve it asap.

May 8, 2020

Complaint marked as Resolved

HDFC resolved my complaint and posted the cashback after reaching them out at [email protected] with details.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2020

HDFC Bank Customer Care's response Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

-Bejoy
HDFC Bank Customer Assistance

Apr 27, 2020

Updated by Aasheesh Vats Where can I find the reference number ?

May 08, 2020

Updated by Aasheesh Vats Cashback posted, thank you HDFC.

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Alert:rs.129.00 spent via credit card xx9494 at amazon1258399 on[protected]:21:14:47
I can't understand without my prior knowledge someone has used my card details in amazon that is also without any otp notification. Pls solve the problem and i want the above mentioned amount to be credited in my account. It is a serious issue, if not solved i will block my card and will making further payment of my outstanding dues.
Thanks and regards.

May 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Apr 25, 2020

Updated by Rajashree NagDas If not solved will stop making further payment of outstanding dues

Verified Support

Apr 25, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the transaction details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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Requesting you to kindly change my Relationship manager in Hdfc bank Jhansi.
As soon as possible.
Actually a number of times my RM has started talking to me rudely n talks very badly.
We are prone customers and if we have any query how come they talk n reply so arrogantly.
Pls understand my prob and change my RM.
PLEASE

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Hi,
I am kamal sharma policy holder of hdfc pro growth plus no[protected], i am also an account holder in hdfc bank with account number - [protected].
I am writing in regard to inform you that i have been cheated by hdfc life with my policy and i want my money back with interest and the inconvenience caused and i request to to do this on top priority.
I am writing this in detail as i am a student and was unaware about the lies that were told to me when i went open a savings account with hdfc bank and never wanted all these problems in my life with worrying about the insurance policy and the money which i am losing in this and now the company is harassing me by calling ten times a day to make the payment second time which i am not going to do. All the details that are mentioned in the policy that i am in administration and i am a consultant with annual income of 5, 00, 000 are all misleading by your so called agents or financial consultants. Just refund my money or else i will have to close all my accounts and fixed deposits, credit cards and also by the way i am a preferred customer and the negative publicity from my mouth for the rest of life and the complete story on the social media say instagram, facebook, twitter etc.
Please respond as soon as possible
Thanks

Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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HDFC Life Customer Care

from Chennai, Tamil Nadu

Apr 27, 2020

Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.

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Address: Flat no 110 yerramukkapalli kadapa

I have bought my iphone11 with hdfc bank debit card on 09/01/2020 in reliance digital kadapa as mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in reliance digitals they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible

May 29, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance.

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I purchased an iPhone 11 from iNSPiRE Indore on 8th December 2019 with an HDFC debit card. The Rs6000 cashback is not yet received.
I tried to contact bhopal office through email but received no response. It has been 2 weeks already. Kindly look into it

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Cash back

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Address: Burdwan

My id number loss plz take a id number

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I take a cradit card. In 2005 and 2006. I pay instalment but amonut not redues. I stop ppayment and I now continue tha card and payment. Bank

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