[Resolved] HDFC Bank — Payment declined notification

[Resolved] HDFC Bank — Payment declined notification

S sudheer_babu from Hyderabad, Telangana Aug 2, 2016

Hello, I have paid amount rs. 3692 to my credit card through billdesk. This is amount is debited from my andhra bank account. But i got the following failure message. As requested by you, please note that the following payment was declined while processing through billdesk: Company name: hdfc credit card Card no: xxxx xxxx xxxx 4697 Payment amount (Rs ps): 3692.00 Payment date: 1st august 2016 Payment through: andhra bank Transaction identification number: gadb[protected] Was this information helpful? No (0) Yes (0)
Aug 6, 2021 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint.
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HDFC Bank Customer Care

from Mumbai, Maharashtra

Aug 6, 2016

Verified Support

Dear Customer,

We note that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful.

1.Name as mentioned in the card account,
2.Last four digit of your credit card (xxxx xxxx xxxx 1234),
3.Contact number as updated in the card account and latest contact number.

You may write to us at: [protected]@hdfcbank.com and we shall assist you.The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance