HDFC Bank — Payment done through HDFC gateway but payment did not received by the other side

HDFC Bank — Payment done through HDFC gateway but payment did not received by the other side

A aishwarya trivedi1 Aug 13, 2021

My name is Aishwarya Trivedi. On the 3rd of August, 2021 I made a payment of Rs, 5220 from my debit card to CL Educate for a course named varc1000 for cat preparation. the gateway used for the payment was the HDFC gateway. after the payment, the screen showed the message "order awaited "with a payment reference number ( i have attached the screenshot as well) the amount got deducted from my account but the support staff of CL educate said that they did not receive the payment. I want a refund of my money from HDFC gateway. following are the important details of the transaction: date- 03/08/2021 time- between 7:30 pm to 8:00 pm amount-Rs. 5220 gateway used- HDFC gateway I did my payment from - Rupay debit card ( from U.P. cooperative bank) account number to which payment was being made[protected] desirable resolution- refund of Rs 5, 220 +4 photos Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint. Verified Support Aug 14, 2021 HDFC Bank Customer Care's response Dear Customer, At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. -Anay HDFC Bank Customer Assistance Aug 16, 2021 Updated by aishwarya trivedi1 hello Anay sir, I am facing some problems while filling the complaint form.. kindly help me, I am attaching screenshot so that I can explain to you where I am getting stuck. 1)the link that you have sent asks for a reference number( which i don't have) 2)there is a link available below that says if you don't have a ref num click here. 3) after I click on that link, it asks whether I am a hdfc bank customer or not( i am not a hdfc bank customer) 4)after I click on "no", the next drop-down menu asks for product/service. 5) sir, i am not getting which option to click for a transaction related complaint about hdfc payment portal kindly tell me which option to select if I have a transaction related issue through hdfc payment gateway Aug 18, 2021 Updated by aishwarya trivedi1 please tell me what to do so that I can fill-up the complaint form. I have posted my problem above. kindly solve it.
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HDFC Bank Customer Care

from Mumbai, Maharashtra

Aug 14, 2021

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

aishwarya trivedi1's [Complaint's author] reply, Aug 23, 2021

hello Anay sir,
I am facing some problems while filling the complaint form.. kindly help me,
1)the link that you have sent asks for a reference number( which i don't have)
2)there is a link available below that says "if you don't have a reference number, click here."
3) after I click on that link, it asks whether I am a hdfc bank customer or not( i am not a hdfc bank customer)
4)after I click on "no", the next drop-down menu asks for product/service.
5) sir, i am not getting which option to click for a transaction related complaint about hdfc payment portal
kindly tell me which option to select if I have a transaction related issue through hdfc payment gateway