[Resolved] HDFC Bank — Payment not credited in my Credit card account

PKaundal

May 20, 2021

Address: hdfc bank card division, No 8, LB Rd, L.I.C Colony, Thiruvanmiyur, Chennai, Tamil Nadu 600041

Date of payment of HDFC credit Card 06th-April - 2021
Paid Amount 24100/ through third party phone pay
Phone pay Transaction ID N2104062043243672282702
Time: 08:43:32
Dabited Bank - SBI

Operator Reference ID[protected]Generated by HDFC as discussed with Phone pay team against payment of 24100/-)

Sir,

I have paid a bill of my HDFC credit Card on dated 06th-April - 2021 through phone pay. but still this payment not credited in my credit card.
after that I have done 2 more payment one by one 100/- on 23-April-2021 & 981/- on 03-May-2021 and both payment received in my credit card.

I have attached a file of payment receipt & account statement

My name- Praveen Kumar
My mobile no. [protected]

+3 photos

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Aug 13, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 21, 2021

HDFC Bank Customer Care's response Hi,

Apologies for the inconvenience. Kindly write to grievance.[protected]@hdfcbank.com to share details of your issue, your last four digits of your Credit Card No., along with the registered mobile number & email ID. Please mention reference number IG[protected] for us to promptly respond to you via e-mail.

-Anay

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Comments

PKaundal

May 22, 2021

Hi sir

Sir some words which is protected not understanding

And
I have already sent all details at customerservices.[protected]@hdfcbank.com
But still not positive response and amount not clear

Last credit card no.8522
Name PRAVEEN KUMAR
Mail id [protected]@gmail.com
Mobile register no. [protected]

PKaundal's [Complaint's author] reply, May 22, 2021

Last credit card no is 8542

PKaundal

May 24, 2021

Today some one asking about the complaint, as discussed with that person, his name was Anand sharma,
he taken my cell phone at QS team viewer after that he told that, for process put your credit card no. and complete the process which is shown you (me), but at that my card not with me,

after that he told that login your mobile banking we have to take print screen of account statement, but I denied, but he tried for the transaction 25000/- and I have get a OTP no. & activation code. but i have not share that OTP.

[protected] it is a cell phone no. of that person (Mr. Anand Sharma)

as discussed, he was from Indian consumer complaints
but, I think he was a big fraud or criminal