[Resolved]  HDFC Bank — payment not received message even after payment

Address:201301

I have below policy
Hdfc life click 2 protect plus
Policy number:17186255
I have made payment of 9500 on 16th dec, 2017 but hdfc life says that it did not receive amount.
I called citi bank credit card service which told me that hdfclife has claimed this payment with approval code 426554.
I have mailed [protected]@hdfclife with reference[protected] with all document (Credit card statement with hdfclife payment, hdfclife transaction acknowledgement, hdfclife payment screenshot) and called customer care many times but did not get any resolution.

Kuldeep vishnoi
[protected]@gmail.com
+91-[protected]
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Feb 5, 2018
Complaint marked as Resolved 
HDFC Life customer support has been notified about the posted complaint.
Verified Support
Dec 29, 2017
HDFC Life Customer Care's response
Hi, please note that the premium amount paid by the customer has been received by us. Further, the same would be adjusted with the policy on due date. The premium receipt could be downloaded easily via online mode from the My Account portal.
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