[Resolved]  HDFC Bank — PAYZAPP Money Not Loaded

I tried to load money in my Payzapp Wallet on 16/08/2021 at 18:13 PM ​by Paytm Payment Bank Debit Card but Transaction got timed out and Payzapp did not credit my amount, but Money was debited from the card. I am attaching screenshot from Paytm Bank which says Money got debited.I made other transaction at 18:26PM on Same day, the Screenshot of Transaction History details clearly show that Amount was debited two times(one for failed and later for successful one)from my bank a/c, but Amount was added only for later transaction as earlier was failed and not visible in PAYZAPP Transaction History.
+3 photos
Was this information helpful?
No (0)
Yes (0)
Aug 21, 2021
Complaint marked as Resolved 
Transaction was Reversed
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 18, 2021
HDFC Bank Customer Care's response
Dear Customer,

This is certainly not the experience we wish to deliver. We are sorry for the inconvenience caused to you, request you to provide your registered details & issue details to this link http://bit.ly/2aJ9wGW. Mention ref ID PZ[protected] in the comment box for us to investigate & revert to you on your registered email ID with a resolution.

-Anay
HDFC Bank Customer Assistance
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32898
    Pending
    0
    Resolved
    18416
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information