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HDFC Bank Complaints & Reviews

2.9

Updated: May 26, 2026

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HDFC Bank reviews & complaints page 216

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Address: Chennai

Received a message from HDFC Bank saying ' ACH debit mandate registered for 10, 000 with frequency ADHO in HDFC bank xxxx84080 for Razorpay Pvt Ltd with URN No. HDFCXXXXXXXXXX. Please cancel this mandate which i didnt prompt to !

Sep 17, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2021

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected]along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: HYD, HYD

MY LOAN GOT Restructured with out my approval now they are not cancelling and asking me to come to office to close the restructuring . I already given the complaint but they resolved it with out any clarification .

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2021

HDFC Bank Customer Care's response Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance. -Anay

Verified Support

Aug 19, 2021

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you by 24.08.2021.

-Shweta
HDFC Bank Customer Assistance

Aug 20, 2021

Updated by Ajji_12 IF you require any more call conversations or mail conversations please let me know, i will share you the same . Please provide me your email id so that i will share everything

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I tried to load money in my Payzapp Wallet on 16/08/2021 at 18:13 PM by Paytm Payment Bank Debit Card but Transaction got timed out and Payzapp did not credit my amount, but Money was debited from the card. I am attaching screenshot from Paytm Bank which says Money got debited.I made other transaction at 18:26PM on Same day, the Screenshot of Transaction History details clearly show that Amount was debited two times(one for failed and...

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Good morning cutie pie I

HDFC Bank customer support has been notified about the posted complaint.

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In the month of June 2021, I received a phone call, wherein the caller said she is calling from HDFC bank, offering a personal loan of Rs 5 lakh.

She said that if I am interested then I will have to buy a life insurance policy from Bharti Axa Life Insurance for a premium of Rs 30, 000.

I bought the suggested policy from Bharti Axa. Meanwhile, those 2-3 HDFC lady staff insisted that I must not reveal to Bharti Axa that I am taking that policy for a loan (saying that it's their internal policy).

After I received the insurance policy, I started following up with those so-called HDFC employees, and in turn, they kept on making postponing the dates for the disbursal of the loan.

Finally today (e.g., 16th August 2021) I got a call from a new mobile number, wherein that lady said that she is calling from HDFC Mumbai (Ghatkopar branch), and that my loan application has been rejected. When I told her that I have been given the clear promise that my loan application has already been approved, then she said that she is from the loans department and that she has no idea about it.

Last week when I had requested those so-called HDFC employees that please note that after 11th August I will not be able to cancel my life insurance policy, then they immediately insisted that I must not cancel it as my loan has already been approved.

Today I am completely clueless as to how I can resolve this matter, or whom I should approach to seek help.

It is not only a monetary loss that I have sustained, rather, such an incident may cause huge damages to the reputation and brand image of a financial institution as respectful as HDFC Bank.

I humbly request someone to come forward, and help me get my invested sum back.

With all my hopes, I am submitting my request to this Consumer Forum, today on 16th of August 2021.

Sep 17, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2021

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. -Anay

-Anay
HDFC Bank Customer Assistance

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Address: Ruksin pagu markat jonai

I transferred cash of rupees 10, 000/- to sbi customer service point but due to some circumstances the mentioned amount has not been transferred to sbi csp although the amount has been successfully debited from my hdfc bank on 14/08/2021.
So i hereby request the hdfc bank to Imidetialy take action against this error.

Yours honorable customer,
Mr juboraj nomosudro

Sep 28, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Aug 16, 2021

Updated by Juboraj Namasudra Resolve the problem quickly

Verified Support

Aug 17, 2021

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the transaction details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: Bangalore

Have cleared the due and closed the card, requesting for NOC, but not able to get the NOC and no proper information regarding how to proceed to get the NoC, ..we have a personal emergency and looking for a loan and NOC Is mandatory for that .Requesting here to provide the NOC

Card number : ending with 1079
Contact number : [protected]

Oct 2, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2021

HDFC Bank Customer Care's response Dear Customer,

We note that the query is acknowledged vide reference number[protected]. The detailed response will be sent to you in 03 days.
Alternatively, kindly write to PriorityRedressalRPM.[protected]@HDFCBANK.COM for further assistance on NOC.

-Zubin
HDFC Bank Customer Assistance

Verified Support

Aug 18, 2021

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused and request you to write to us at PriorityRedressalRPM.[protected]@HDFCBANK.COM for NOC on your credit card as your card is already invalidated from further usage and we seek your understanding of the same.

-Zubin
HDFC Bank Customer Assistance

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Address: No 155, Behala, Manton Diamond Harbour Road Kolkata-700034

I have opened a salary account in HDFC Bank and its more than 2 weeks, I still have not received my Debit Card, Cheque book and Passbook. On Friday (13th Aug 2021), I received a message saying "Your OTP for debit card ending 7124 is ******. Use this at HDFC Bank ATM to create ATM PIN before 12 Sept 21", but surprisingly I have neither received my debit card nor any further message related to the delivery. My netbanking also says the debit card status as active. Please help me resolve this issue immediately.

Sep 23, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2021

HDFC Bank Customer Care's response Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention the reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Verified Support

Aug 17, 2021

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. We confirm that the welcome kit has been dispatched via Blue dart courier vide AWB number [protected].

-Anay
HDFC Bank Customer Assistance.

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V

Virendra Sengar

Aug 17, 2021

My debit card status active but don't deliver me
Hom many days after delivery my welcome kit

V

Virendra Sengar

Aug 17, 2021

How many days after delivery my welcome kit

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Address: HDFC ,MG road,Gurgaon

I was informed about sudden change in ROI on disbursement day.. Even I was not sent sanctioned letter about this change.HDFC loan team wasted half of our day because of their false statements and now when we are requesting our papers back then also it is same.
Why no one has informed us in advance that I am required in bank to collect papers? Will you tell us that after reaching there like you did on disbursement day that ROI is 7.1 and not 6.7 as we promised..My husband went today to bank after calling Mr. Shekar/Mr. Saurabh twice before coming.When you have verified our address why cant you send my papers there ? When someone could come to collect the papers from home then they can be delivered too right ?

I have all my poilicies, mutual funds, demat account, salaried account in HDFC. May be if one 15 yr account withdraws from HDFC it will not make a difference to you but it will do definitely to me.
In COVID era people are trying to do maximum things online but its so sick to know that you want us to travel to HDFC again.

I also mailed on 12th aug regarding cancellation but no revert.

HDFC Bank customer support has been notified about the posted complaint.

Aug 16, 2021

Updated by Sonia_Aggarwal In short following are the issues
1. False statement from loan department(Mr. Arun Shekar/Mr. Saurabh Mukherjee).Commitment of loan on 6.7 and disbursement on 7.1.
2.Providing no information about cancellation process
3.misbehaviour or arguments on how our loan is processed by other bank
4.Asking for proofs of disbursement from other bank
5.Not correcting my wrong data in HDFC and putting same on CIBIL and then questioning me on my score.
However score was fine on experian.

Let me tell you that it is an old account..15 yr salaried account..If you can behave in this manner with such accounts then forget it..Its better that I will ask all my family members atleast to withdraw..I myself hold everything in HDFC even then you could not check my credibility.You increased ROI on disbursement day from 6.7 to 7.1 and once I told that my loan is processed in some other bank then you started saying that we are ready to give you at 6.7 now..How disgusting is this ? Moreover you are troubling us in giving our papers back.

Verified Support

Aug 17, 2021

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that, HDFC Bank Ltd. and HDFC Ltd. are two different entities. From the content of your e-mail, we understand that your query/ concerns pertain to a home loan applied/availed with HDFC Ltd. and not HDFC Bank Ltd.

You are requested to be in touch with HDFC Ltd. for the resolution of your query/complaint through (URL / Link - https://bit.ly/2W4DAUT.)

Thanking you in anticipation of your kind understanding and cooperation.

-Anay
HDFC Bank Customer Assistance.

Aug 24, 2021

Updated by Sonia_Aggarwal I dont know how different HDFC bank ltd and HDFC ltd is..As a customer I know that I applied loan from HDFC bank..

Aug 24, 2021

Updated by Sonia_Aggarwal Just have a look at options available and let me know which HDFC should I select

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Aug 17, 2021

Verified Support

Dear Customer,

Apologies for the inconvenience caused. We have shared your comments with the concerned team and our bank official will get in touch with you at the earliest by August 24, 2021. We request your patience in the interim.

-Anay
HDFC Bank Customer Assistance

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Address: Domlur, Bengaluru

I haven't received the Zomato IPO amount that was blocked for the bid.

Sep 17, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2021

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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ACH Debit mandate registered for Rs.10000.00/ with frequency ADHO in hdfc bank A/c No. For Fintree Finance pvt.Ltd. with UMRN No.HDFC[protected]
i have not given any mandate .pls solve the issue.

Sep 23, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2021

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance

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Hi,

So while making a booking on Goibibo for my flight, I used PayZapp for the transaction. The transaction failed & I couldn't book any ticket.

As per Goibibo, the transaction has failed & that they haven't received the money. So any amount debited will be reverted back. Whereas the Payzapp team says this is a successful transaction.

Transaction ID:[protected]

Can you guys please check this again & refund me my money please at the earliest its already been 7 days.

Thanks

Aug 16, 2021

Complaint marked as Resolved

closing this complaint as its of no issue reaching out

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2021

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret this. Please provide your registered details and issue details by going to this link http://bit.ly/2aJ9wGW. Do mention ref ID PZ[protected] in the comment box for us to investigate and revert to you on your registered email ID with a resolution.

-Anay
HDFC Bank Customer Assistance

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It been multiple times Rs 199 is getting deducted from my HDFC credit card, at AMAZON1258399 without pin/otp. I haven't authorised any such transactions. Kindly help urgent.
For any Contact : [protected]@gmail.com

Sep 17, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2021

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We note that there was a standing instruction registered at amazon for Rs.199.00 from your credit card account. We would request you to contact merchant for further clarification in this regard.

-Anay
HDFC Bank Customer Assistance

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Address: VPO pinangwa district Nuh haryana

My amount of Rs.531 is deducted by .ACH debit return charges on 13 august 2021. Why?
I want to know why these charges are apply .
give me details or return my Rs. 531 as soon as possible.

Sep 17, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2021

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the details of the charges for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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My HDFC Fastag account has been locked. When I called customer service they initially refused to take a complaint. When I told them I was recording the call and they should clearly state that they have set up a customer care number where they do not take complaints, they changed their mind and took a complaint.\

My complaint is that being an HDFC bank customer, the bank has my entire KYC and the Fastag account should not have been locked.

After much reluctance, the customer care exec, Sai Raman, took a complaint and gave me a complaint number, but then refused to reveal how the complaint would be processed and whether I would get a confirmation SMS about my complaint or not. When I asked for an escalation call, he asked me to call back after 10am, refusing to log an escalation call.

This is definitely a quality and training issue and must be addressed

Sep 30, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2021

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with your Fast tag details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance.

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Address: India

This is to inform you that I have not received the refund for subscribing to Zomato IPO through HDFC securities. The shares have not been allotted to me and I have still not received the refund even as of 14-August-2021.

HDFC securities says that it is not their problem, they have released the funds and I have to contact the bank. Bank is stating that this is an issue pertaining to HDFC securities and I have to contact them. No c-ordination between the teams and just making me run around for my refund. Have mailed multiple times but no resolution on this matter.

Sep 21, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2021

HDFC Bank Customer Care's response Dear Customer,

Apologies for the inconvenience faced We understand that you have also raised your concerns at INFODP vide Reference Number[protected] and you will receive a response from them to your e-mail ID on or before August 18, 2021 with an update.

Your association is greatly valued by the Bank and will spare no efforts to resolve the matter quickly. Looking forward to your patience and cooperation in the interim.

-Zubin

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I have done a neft transaction from my hdfc bank app to my father's indian bank account for inr250000 on10/08/21.It has not yet credited into his account.Reference number for the transaction is N[protected].Kindly solve this issue.

HDFC Bank customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Aug 16, 2021

Verified Support

Dear Customer,

We find your fund transfer through NEFT is successful.

-Zubin
HDFC Bank Customer Assistance.

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Address: P AMBIKAPATHY 73A/365 CHENGAM ROAD TIRUVANNAMALAI TAMIL NADU PIN 606603

Dear Sir,
I am not properly coin my words to explain the mentally stress I am facing for the past one and half years .I haven't expected such a poor customer service from a company in India which stands third place in the market capitalisation.I am one of preferred banking customer and I am having valuable relationship with our bank for more than fifteen years and got a prestigious best client certificate too from our bank..I have attached the above prestigious certificate for your kind reference.😭
Sir, I want to bring to kind notice that I availed a drop line OD during December 2018 in the name of Sri Balasubramaniar Complex.
Loan No 83453481
And completely closed the loan December 2019.
.Along with my property I pledged my brother's property also since the lap team added him as a co applicant and I pledged his property document too as a security to get the required loan amount.
After a year my brother asked his pledged document for his buisness purpose, so I completely settled the whole amount and closed the above loan account and availed a new loan in our bank itself by pledging my other properties.

From March 2020 till date for the past more than 16 months I am struggling and facing mental agony to release my house document and my brother's house document for sub division of the above house property between us but all in Vain My brother patiently waited for six months and after that he suspected me and he thought I purposefully avoiding to surrender his document.Because of this my brother got angry with me and facing a lot of family problems due that and even sent me a court notice .
I don't know what your team is doing for the past 16 months to just the release the documents.
Due to this not only mentally but financially too me and my brother lost a lot because of my locked documents during this covid Panadamic .I don't know how are you going to compensate the above losses I accured mainly due to the carelessness and poor customer service of your employees.
I have decided to completely close all my accounts in our bank (Am having more than 15 accounts) and decided to shift to Kotak Mahindra Bank.
So, I humbly beg you to take necessary steps to release my pledged documents and relieve me from the mental stress I am facing for the past one and half years.
Waiting eagerly for your favorable reply
Thanking you
Warm Regards
P.AMBIKAPTHY.B.E
PROPRIETOR
M/S SRI BALASUBRAMANIAR COMPLEX
M/S SRI BALASUBRAMANIAR CINEMAS
OLD NO 73 A, NEW NO 365 CHENGAM ROAD
TIRUVANNAMALAI
TAMIL NADU
PIN 606603
MOBILE
[protected]
[protected]

HDFC Bank customer support has been notified about the posted complaint.

Aug 14, 2021

Updated by Ambisbs Dear Sir,
I am not properly coin my words to explain the mentally stress I am facing for the past one and half years .I haven't expected such a poor customer service from a company in India which stands third place in the market capitalisation.I am one of preferred banking customer and I am having valuable relationship with our bank for more than fifteen years and got a prestigious best client certificate too from our bank..I have attached the above prestigious certificate for your kind reference.ðŸ˜
Sir, I want to bring to kind notice that I availed a drop line OD during December 2018 in the name of Sri Balasubramaniar Complex.
Loan No 83453481
And completely closed the loan December 2019.
.Along with my property I pledged my brother's property also since the lap team added him as a co applicant and I pledged his property document too as a security to get the required loan amount.
After a year my brother asked his pledged document for his buisness purpose, so I completely settled the whole amount and closed the above loan account and availed a new loan in our bank itself by pledging my other properties.

From March 2020 till date for the past more than 16 months I am struggling and facing mental agony to release my house document and my brother's house document for sub division of the above house property between us but all in Vain My brother patiently waited for six months and after that he suspected me and he thought I purposefully avoiding to surrender his document.Because of this my brother got angry with me and facing a lot of family problems due that and even sent me a court notice .
I don't know what your team is doing for the past 16 months to just the release the documents.
Due to this not only mentally but financially too me and my brother lost a lot because of my locked documents during this covid Panadamic .I don't know how are you going to compensate the above losses I accured mainly due to the carelessness and poor customer service of your employees.
I have decided to completely close all my accounts in our bank (Am having more than 15 accounts) and decided to shift to Kotak Mahindra Bank.
So, I humbly beg you to take necessary steps to release my pledged documents and relieve me from the mental stress I am facing for the past one and half years.
Waiting eagerly for your favorable reply
Thanking you
Warm Regards
P.AMBIKAPTHY.B.E
PROPRIETOR
M/S SRI BALASUBRAMANIAR COMPLEX
M/S SRI BALASUBRAMANIAR CINEMAS
OLD NO 73 A, NEW NO 365 CHENGAM ROAD
TIRUVANNAMALAI
TAMIL NADU
PIN 606603
MOBILE
[protected]
[protected]

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Address: Guwahati

HDFC Customer Care has been harrassing me continuouslly for payment of Credit Card Bill amounting to INR 287000. I have deposited 400000 INR in my HDFC Credit Card, but the card is still blocked.

Oct 13, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Aug 14, 2021

Updated by Ashish Dadwal Since I am unable to make payments or use my card timely, I shall be filing for losses incurred due to blocked transaction amounting to INR 4.5 million

Verified Support

Aug 16, 2021

HDFC Bank Customer Care's response Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

-Zubin
HDFC Bank Customer Assistance

Verified Support

Aug 18, 2021

HDFC Bank Customer Care's response Dear Customer,

Regret the inconvenience caused and request you to share contact number from which you received harassing calls for us to further investigate your query.

-Zubin
HDFC Bank Customer Assistance

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My name is Aishwarya Trivedi. On the 3rd of August, 2021 I made a payment of Rs, 5220 from my debit card to CL Educate for a course named varc1000 for cat preparation.
the gateway used for the payment was the HDFC gateway.
after the payment, the screen showed the message "order awaited "with a payment reference number ( i have attached the screenshot as well)

the amount got deducted from my account but the...

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