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HDFC Bank Complaints & Reviews

2.9
Updated: Mar 24, 2026
Complaints 32945
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HDFC Bank reviews & complaints page 216

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A
Aritri Chaki
Aug 16, 2021
Resolved
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Resolved

Address: No 155, Behala, Manton Diamond Harbour Road Kolkata-700034

I have opened a salary account in HDFC Bank and its more than 2 weeks, I still have not received my Debit Card, Cheque book and Passbook. On Friday (13th Aug 2021), I received a message saying "Your OTP for debit card ending 7124 is ******. Use this at HDFC Bank ATM to create ATM PIN before 12 Sept 21", but surprisingly I have neither received my debit card nor any further message related to the delivery. My netbanking also says the debit card status as active. Please help me resolve this issue immediately.
Sep 23, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2021
HDFC Bank Customer Care's response
Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention the reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
Verified Support
Aug 17, 2021
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. We confirm that the welcome kit has been dispatched via Blue dart courier vide AWB number [protected].

-Anay
HDFC Bank Customer Assistance.
My debit card status active but don't deliver me
Hom many days after delivery my welcome kit
How many days after delivery my welcome kit
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    S
    Sonia_Aggarwal
    Aug 16, 2021
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    Address: HDFC ,MG road,Gurgaon

    I was informed about sudden change in ROI on disbursement day.. Even I was not sent sanctioned letter about this change.HDFC loan team wasted half of our day because of their false statements and now when we are requesting our papers back then also it is same.
    Why no one has informed us in advance that I am required in bank to collect papers? Will you tell us that after reaching there like you did on disbursement day that ROI is 7.1 and not 6.7 as we promised..My husband went today to bank after calling Mr. Shekar/Mr. Saurabh twice before coming.When you have verified our address why cant you send my papers there ? When someone could come to collect the papers from home then they can be delivered too right ?

    I have all my poilicies, mutual funds, demat account, salaried account in HDFC. May be if one 15 yr account withdraws from HDFC it will not make a difference to you but it will do definitely to me.
    In COVID era people are trying to do maximum things online but its so sick to know that you want us to travel to HDFC again.

    I also mailed on 12th aug regarding cancellation but no revert.
    HDFC Bank customer support has been notified about the posted complaint.
    Aug 16, 2021
    Updated by Sonia_Aggarwal
    In short following are the issues
    1. False statement from loan department(Mr. Arun Shekar/Mr. Saurabh Mukherjee).Commitment of loan on 6.7 and disbursement on 7.1.
    2.Providing no information about cancellation process
    3.misbehaviour or arguments on how our loan is processed by other bank
    4.Asking for proofs of disbursement from other bank
    5.Not correcting my wrong data in HDFC and putting same on CIBIL and then questioning me on my score.
    However score was fine on experian.

    Let me tell you that it is an old account..15 yr salaried account..If you can behave in this manner with such accounts then forget it..Its better that I will ask all my family members atleast to withdraw..I myself hold everything in HDFC even then you could not check my credibility.You increased ROI on disbursement day from 6.7 to 7.1 and once I told that my loan is processed in some other bank then you started saying that we are ready to give you at 6.7 now..How disgusting is this ? Moreover you are troubling us in giving our papers back.
    Verified Support
    Aug 17, 2021
    HDFC Bank Customer Care's response
    Dear Customer,

    We wish to inform you that, HDFC Bank Ltd. and HDFC Ltd. are two different entities. From the content of your e-mail, we understand that your query/ concerns pertain to a home loan applied/availed with HDFC Ltd. and not HDFC Bank Ltd.

    You are requested to be in touch with HDFC Ltd. for the resolution of your query/complaint through (URL / Link - https://bit.ly/2W4DAUT.)

    Thanking you in anticipation of your kind understanding and cooperation.

    -Anay
    HDFC Bank Customer Assistance.
    Aug 24, 2021
    Updated by Sonia_Aggarwal
    I dont know how different HDFC bank ltd and HDFC ltd is..As a customer I know that I applied loan from HDFC bank..
    Aug 24, 2021
    Updated by Sonia_Aggarwal
    Just have a look at options available and let me know which HDFC should I select

    Dear Customer,

    Apologies for the inconvenience caused. We have shared your comments with the concerned team and our bank official will get in touch with you at the earliest by August 24, 2021. We request your patience in the interim.

    -Anay
    HDFC Bank Customer Assistance
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      P
      Poorni31
      Aug 16, 2021
      Resolved
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      Resolved

      Address: Domlur, Bengaluru

      I haven't received the Zomato IPO amount that was blocked for the bid.
      Sep 17, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 16, 2021
      HDFC Bank Customer Care's response
      Dear Customer,

      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

      -Anay
      HDFC Bank Customer Assistance
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        M
        Mr Vkd
        Aug 16, 2021
        Resolved
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        Resolved

        ACH Debit mandate registered for Rs.10000.00/ with frequency ADHO in hdfc bank A/c No. For Fintree Finance pvt.Ltd. with UMRN No.HDFC[protected]
        i have not given any mandate .pls solve the issue.
        Sep 23, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 17, 2021
        HDFC Bank Customer Care's response
        Dear Customer,

        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

        -Anay
        HDFC Bank Customer Assistance
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          J
          JoeD
          Aug 16, 2021
          Resolved
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          Resolved

          Hi,

          So while making a booking on Goibibo for my flight, I used PayZapp for the transaction. The transaction failed & I couldn't book any ticket.

          As per Goibibo, the transaction has failed & that they haven't received the money. So any amount debited will be reverted back. Whereas the Payzapp team says this is a successful transaction.

          Transaction ID:[protected]

          Can you guys please check this again & refund me my money please at the earliest its already been 7 days.

          Thanks
          Aug 16, 2021
          Complaint marked as Resolved 
          closing this complaint as its of no issue reaching out
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 17, 2021
          HDFC Bank Customer Care's response
          Dear Customer,

          We sincerely regret this. Please provide your registered details and issue details by going to this link http://bit.ly/2aJ9wGW. Do mention ref ID PZ[protected] in the comment box for us to investigate and revert to you on your registered email ID with a resolution.

          -Anay
          HDFC Bank Customer Assistance
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            P
            Pras7408
            Aug 15, 2021
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            Resolved

            It been multiple times Rs 199 is getting deducted from my HDFC credit card, at AMAZON1258399 without pin/otp. I haven't authorised any such transactions. Kindly help urgent.
            For any Contact : [protected]@gmail.com
            Sep 17, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 17, 2021
            HDFC Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We note that there was a standing instruction registered at amazon for Rs.199.00 from your credit card account. We would request you to contact merchant for further clarification in this regard.

            -Anay
            HDFC Bank Customer Assistance
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              K
              kalakalwa
              Aug 15, 2021
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              Address: VPO pinangwa district Nuh haryana

              My amount of Rs.531 is deducted by .ACH debit return charges on 13 august 2021. Why?
              I want to know why these charges are apply .
              give me details or return my Rs. 531 as soon as possible.
              Sep 17, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 16, 2021
              HDFC Bank Customer Care's response
              Dear Customer,

              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the details of the charges for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
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                R
                RiturajVerma
                Aug 15, 2021
                Resolved
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                Resolved

                My HDFC Fastag account has been locked. When I called customer service they initially refused to take a complaint. When I told them I was recording the call and they should clearly state that they have set up a customer care number where they do not take complaints, they changed their mind and took a complaint.\

                My complaint is that being an HDFC bank customer, the bank has my entire KYC and the Fastag account should not have been locked.

                After much reluctance, the customer care exec, Sai Raman, took a complaint and gave me a complaint number, but then refused to reveal how the complaint would be processed and whether I would get a confirmation SMS about my complaint or not. When I asked for an escalation call, he asked me to call back after 10am, refusing to log an escalation call.

                This is definitely a quality and training issue and must be addressed
                Sep 30, 2021
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 16, 2021
                HDFC Bank Customer Care's response
                Dear Customer,

                Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with your Fast tag details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                -Anay
                HDFC Bank Customer Assistance.
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                  A
                  amithtk2974
                  Aug 14, 2021
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                  Resolved

                  Address: India

                  This is to inform you that I have not received the refund for subscribing to Zomato IPO through HDFC securities. The shares have not been allotted to me and I have still not received the refund even as of 14-August-2021.

                  HDFC securities says that it is not their problem, they have released the funds and I have to contact the bank. Bank is stating that this is an issue pertaining to HDFC securities and I have to contact them. No c-ordination between the teams and just making me run around for my refund. Have mailed multiple times but no resolution on this matter.
                  Sep 21, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 16, 2021
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Apologies for the inconvenience faced We understand that you have also raised your concerns at INFODP vide Reference Number[protected] and you will receive a response from them to your e-mail ID on or before August 18, 2021 with an update.

                  Your association is greatly valued by the Bank and will spare no efforts to resolve the matter quickly. Looking forward to your patience and cooperation in the interim.



                  -Zubin
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                    K
                    kumaraveluma
                    Aug 14, 2021
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                    I have done a neft transaction from my hdfc bank app to my father's indian bank account for inr250000 on10/08/21.It has not yet credited into his account.Reference number for the transaction is N[protected].Kindly solve this issue.
                    HDFC Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We find your fund transfer through NEFT is successful.

                    -Zubin
                    HDFC Bank Customer Assistance.
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                      A
                      Ambisbs
                      Aug 14, 2021
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                      Address: P AMBIKAPATHY 73A/365 CHENGAM ROAD TIRUVANNAMALAI TAMIL NADU PIN 606603

                      Dear Sir,
                      I am not properly coin my words to explain the mentally stress I am facing for the past one and half years .I haven't expected such a poor customer service from a company in India which stands third place in the market capitalisation.I am one of preferred banking customer and I am having valuable relationship with our bank for more than fifteen years and got a prestigious best client certificate too from our bank..I have attached the above prestigious certificate for your kind reference.😭
                      Sir, I want to bring to kind notice that I availed a drop line OD during December 2018 in the name of Sri Balasubramaniar Complex.
                      Loan No 83453481
                      And completely closed the loan December 2019.
                      .Along with my property I pledged my brother's property also since the lap team added him as a co applicant and I pledged his property document too as a security to get the required loan amount.
                      After a year my brother asked his pledged document for his buisness purpose, so I completely settled the whole amount and closed the above loan account and availed a new loan in our bank itself by pledging my other properties.

                      From March 2020 till date for the past more than 16 months I am struggling and facing mental agony to release my house document and my brother's house document for sub division of the above house property between us but all in Vain My brother patiently waited for six months and after that he suspected me and he thought I purposefully avoiding to surrender his document.Because of this my brother got angry with me and facing a lot of family problems due that and even sent me a court notice .
                      I don't know what your team is doing for the past 16 months to just the release the documents.
                      Due to this not only mentally but financially too me and my brother lost a lot because of my locked documents during this covid Panadamic .I don't know how are you going to compensate the above losses I accured mainly due to the carelessness and poor customer service of your employees.
                      I have decided to completely close all my accounts in our bank (Am having more than 15 accounts) and decided to shift to Kotak Mahindra Bank.
                      So, I humbly beg you to take necessary steps to release my pledged documents and relieve me from the mental stress I am facing for the past one and half years.
                      Waiting eagerly for your favorable reply
                      Thanking you
                      Warm Regards
                      P.AMBIKAPTHY.B.E
                      PROPRIETOR
                      M/S SRI BALASUBRAMANIAR COMPLEX
                      M/S SRI BALASUBRAMANIAR CINEMAS
                      OLD NO 73 A, NEW NO 365 CHENGAM ROAD
                      TIRUVANNAMALAI
                      TAMIL NADU
                      PIN 606603
                      MOBILE
                      [protected]
                      [protected]
                      HDFC Bank customer support has been notified about the posted complaint.
                      Aug 14, 2021
                      Updated by Ambisbs
                      Dear Sir,
                      I am not properly coin my words to explain the mentally stress I am facing for the past one and half years .I haven't expected such a poor customer service from a company in India which stands third place in the market capitalisation.I am one of preferred banking customer and I am having valuable relationship with our bank for more than fifteen years and got a prestigious best client certificate too from our bank..I have attached the above prestigious certificate for your kind reference.😭
                      Sir, I want to bring to kind notice that I availed a drop line OD during December 2018 in the name of Sri Balasubramaniar Complex.
                      Loan No 83453481
                      And completely closed the loan December 2019.
                      .Along with my property I pledged my brother's property also since the lap team added him as a co applicant and I pledged his property document too as a security to get the required loan amount.
                      After a year my brother asked his pledged document for his buisness purpose, so I completely settled the whole amount and closed the above loan account and availed a new loan in our bank itself by pledging my other properties.

                      From March 2020 till date for the past more than 16 months I am struggling and facing mental agony to release my house document and my brother's house document for sub division of the above house property between us but all in Vain My brother patiently waited for six months and after that he suspected me and he thought I purposefully avoiding to surrender his document.Because of this my brother got angry with me and facing a lot of family problems due that and even sent me a court notice .
                      I don't know what your team is doing for the past 16 months to just the release the documents.
                      Due to this not only mentally but financially too me and my brother lost a lot because of my locked documents during this covid Panadamic .I don't know how are you going to compensate the above losses I accured mainly due to the carelessness and poor customer service of your employees.
                      I have decided to completely close all my accounts in our bank (Am having more than 15 accounts) and decided to shift to Kotak Mahindra Bank.
                      So, I humbly beg you to take necessary steps to release my pledged documents and relieve me from the mental stress I am facing for the past one and half years.
                      Waiting eagerly for your favorable reply
                      Thanking you
                      Warm Regards
                      P.AMBIKAPTHY.B.E
                      PROPRIETOR
                      M/S SRI BALASUBRAMANIAR COMPLEX
                      M/S SRI BALASUBRAMANIAR CINEMAS
                      OLD NO 73 A, NEW NO 365 CHENGAM ROAD
                      TIRUVANNAMALAI
                      TAMIL NADU
                      PIN 606603
                      MOBILE
                      [protected]
                      [protected]
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                        A
                        Ashish Dadwal
                        Aug 14, 2021
                        Resolved
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                        Resolved

                        Address: Guwahati

                        HDFC Customer Care has been harrassing me continuouslly for payment of Credit Card Bill amounting to INR 287000. I have deposited 400000 INR in my HDFC Credit Card, but the card is still blocked.
                        Oct 13, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Aug 14, 2021
                        Updated by Ashish Dadwal
                        Since I am unable to make payments or use my card timely, I shall be filing for losses incurred due to blocked transaction amounting to INR 4.5 million
                        Verified Support
                        Aug 16, 2021
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                        -Zubin
                        HDFC Bank Customer Assistance
                        Verified Support
                        Aug 18, 2021
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Regret the inconvenience caused and request you to share contact number from which you received harassing calls for us to further investigate your query.

                        -Zubin
                        HDFC Bank Customer Assistance
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                          My name is Aishwarya Trivedi. On the 3rd of August, 2021 I made a payment of Rs, 5220 from my debit card to CL Educate for a course named varc1000 for cat preparation.
                          the gateway used for the payment was the HDFC gateway.
                          after the payment, the screen showed the message "order awaited "with a payment reference number ( i have attached the screenshot as well)

                          the amount got deducted from my account but the...
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                          Brajeshvishwakarma
                          Aug 13, 2021
                          Resolved
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                          Resolved

                          Address: Hdfc Bank Vidisha 464001

                          Not received reliving letter
                          Sep 19, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 14, 2021
                          HDFC Bank Customer Care's response
                          Hi,

                          We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

                          -Anay
                          HDFC Bank Customer Assistance
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                            DrBMngap
                            Aug 13, 2021
                            Resolved
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                            Resolved

                            This is a complaint on this process of blocking my new savings account opened at HDFC, Green Park Extension just because o[censored]ndelivered welcome letter. I am a doctor working in Noida and I'm on duty daily and no one is at home to receive the letter. This is causing a great deal of inconvenience and visiting the branch just to resolve this issue (during the usual bank working hours) is difficult considering my work shifts and location
                            Kindly unblock my account at the earliest
                            Account number-[protected]
                            Branch- HDFC Green Park Extension
                            Sep 15, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 14, 2021
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Our sincere apologies for the inconvenience caused to you. We are looking into your query and our official will contact you by August 20, 2021. Request your co-operation and patience in the interim.

                            -Zubin
                            HDFC Bank Customer Assistance
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                              bhavanashahi
                              Aug 13, 2021
                              Resolved
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                              Resolved

                              Address: HDFC Sahastradhara Road
                              Website: www.hdfcbank.com

                              Every quarter my account is getting deducted of 295/- INR. My attempt to settle this has not been successful. Pl sort this problem and reverse all charges.
                              Sep 15, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 13, 2021
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the details of the charges. Please mention the reference number TT[protected] along with the requested details for us to help you with the solution.

                              -Anay
                              HDFC Bank Customer Assistance
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                                murali palukuri
                                from Hyderabad, Telangana
                                Aug 13, 2021
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                                Net banking transactions & ATM transactions are blocked without intimation

                                I have been using an HDFC debit card account for the last 8+ years. And I have taken a personal loan as well.

                                Yesterday(August 11th 2021) onwards I am facing an issue in netbanking while viewing my balance and while sending money to added beneficiary users.

                                Issues in detail:
                                1. Getting messages like "We are unable to carry out your instruction. Please contact the bank" while viewing my balancebr...
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                                S
                                Aug 13, 2021
                                Resolved
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                                Resolved

                                Hi,

                                I have transferred ₹500 to my relative back account via Phonepe,

                                From HDFC Bank,
                                To Indian Bank,

                                Amount debited but not credited/reversed. It is more than 2 months.
                                Sep 17, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 13, 2021
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TW[protected] along with the requested details for us to help you with the solution.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  S Swadharshini
                                  Aug 13, 2021
                                  Resolved
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                                  Resolved

                                  I got a call from HDFC they aske to pay 1500 rs for interview and after aptitude and HR interview they asked me to pay 7500 rs I told them I will not pay but they told that they will send my documents to company and they will block my files and documents for 3-4 years so I thought my career future will get affected so I paid then they send me the intent letter next day then they ask me to sign in a paper and send then I send they said they will provide offer letter and my money tomorrow

                                  Contact number :

                                  Recruiter no: [protected]

                                  HR who called me is : [protected]
                                  Abhilasha Mahanta
                                  Please help me to get my money back
                                  And they said if I not pay 7500 na they will ask us to pay rs 40000 for penalty for wasting there time ah

                                  Now they are asking me to pay 10400 rs and till they didn't send me the offer letter and my money return
                                  Sep 15, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 13, 2021
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  HDFC Bank doesn't charge applicants any recruitment fee for gaining employment / ask you to deposit any money for giving you job offers; authorize any third party (such as vendors, placement services, recruitment agencies, etc.) to make any employment offers to applicants/candidates and does not collect any fee/registration/recruitment charges etc for referring and placing applicants/candidates with them. If any such entity fraudulently representing HDFC Bank approaches you, please refrain from responding to them and do not pay any fee / charges / payment to them.

                                  -Preethi
                                  HDFC Bank Customer Assistance
                                  I got a call from HDFC they aske to pay 1500 rs for interview and after aptitude and HR interview they asked me to pay 7500 rs I told them I will not pay but they told that they will send my documents to company and they will block my files and documents for 3-4 years so I thought my career future will get affected so I paid then they send me the intent letter next day then they ask me to sign in a paper and send then I send they said they will provide offer letter and my money tomorrow total my money 35800.
                                  Please my help to back a money.
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                                    Vicel
                                    Aug 13, 2021
                                    Resolved
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                                    Resolved

                                    Wallet is frozen

                                    My HDFC fastag is showing that it is frozen when I try to login. There is balance in it also. I'm not sure why this is happening.I have to travel in 2 days and it's very inconvenient for me. Please provide me with some assistance cause without prior information how can the wallet get frozen....
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