HDFC Bank Payzapp — withdrawal failed, money deducted from wallet but money not refund

Address:440026

Hi,
This is rahul gharde,
I made a transaction on 22 oct 2017 to send money to my hdfc bank account but that transaction got failed and money deducted from the wallet and not reflected to my bank account.
Transaction status : failed
Transfer type : withdrawal
Transferred on : sun, oct 22, 17 12:50 pm
Transaction id (Txn id):[protected]wh73ku0
Area info: n/a
Billed : yes
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Same issue is with me. So want to Know how many day's it take to solve the issue?
Dear Sir/mam,
Amount of sum 5000/- inr is been deducted from my account twice one from my icici credit card on 21st october, and another it was been deducted from my sbi credit card, 5000 inr each.
But still i didnot received the amount please look into this matter as soon as possible

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