[Resolved]  HDFC Bank — personal loan account not closed

I am ex-employee of hdfc bank where i availed a staff loan which was paid fully by me when i left the organisation. I funded my ex-salary account with the outstanding amount getting my staff loan issued from axis bank. Later i have revert from padhelp department dated 15.03.2009 from hdfc bank confirming that my loan account is closed. After that i was rest ensured that my loan account is closed.
Suddenly one day i got to check that my loan account is not closed for which i forwarded the earlier communication from hdfc bank and after that i got revert that they will check at their end but got no revert back.
Recently i checked my cibil score which to my surprise found very low and that to because my name is added in defaulter list for this very loan.
I am really surprised and furious that the loan which ia hve already paid many years ago is still outstanding and i am in defaulter list because of this.
I request authorities to take immediate action and close this loan account
Forever.

Regards
Shilpi
[protected]
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Oct 7, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 06, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your loan account details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance
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