[Resolved]  HDFC Bank — Policy withdrawn without my knowledge

Address:

Ghaziabad, Uttar Pradesh, 201016

Last year May 2016 I bought HDFC Life Health Insurance with the details below but now when I decided to pay premium for this year HDFC Life customer executive told me that my policy is withdrawn, I just wanted to know how this can possible without my knowledge.
Though I gone through medical check up’s and I got the Insurance cards at my home address (Pics attached). I also checked with claims department today on[protected] and they said my policy is active which is valid till 27th May 2017 and I can claim anytime at network hospitals. This is really frustrating if HDFC Life have any documented email from side or any written document from my end which request HDFC Life to withdraw my policy then please share it with me. Otherwise please look into this and resolve the issue immediately I don’t have much time as my policy will lapse on May 27th 2017.

Policy Number : 90300538

DOB: 10th July 1989

Cell : [protected]

Valid from : 27th May 2016


Important Information
On 16th May 2016 i did two transactions of INR 17941 by choosing 3 Months EMI Option to HDFC Standard Life for health insurance premium from my HDFC Credit Card but both the times at the end screen showed up with payment failed and amount got deducted by my credit card twice. Later i paid the same amount by different credit card of Standard Chartered bank which got approved immediately by the merchant. I spoke to HDFC Life customer executive today according to customer executive whatever payment made to HDFC Life last year was reverse back to my credit card of HDFC which is true as those payments made were failed transactions (Attached Credit card bill of HDFC as a proof for transactions reversed), Also find the attached Credit Card statement of my alternate card (Standard Chartered) as a proof that i have made payment to HDFC Std Life on May 16 2016, I paid 17941 through Standard Chart. Credit Card and later convert it to EMI through "Kuch bhi on EMI Option" and that EMI started from next bill cycle just wanted to inform you so that you don't get confuse.

160516 HDFC STANDARD LIFE CMUMBAI IN 74332746138613717404732 17, 941.00


Please call me as soon as possible as this is really frustrating for me otherwise i have no other choice to get exploited by HDFC Life.

Thanks
Dharmendra Singh
[protected]