[Resolved] HDFC Bank — Ref# MIR[protected] MIR[protected] without any information amount deducted from my account

[Resolved] HDFC Bank — Ref# MIR[protected] MIR[protected] without any information amount deducted from my account

S Swapnali Yadav Aug 17, 2021

Dear customer care, Without any information, the bank has done two Debit transactions INR 2, 605.90 + 5.41 from my account. I want my refund and the reason also why it is deducted. Kindly reply as soon as possible. Hdfc account details : Account number: [protected] Customer id: 71958917 Transaction details : 1. Reference number: MIR[protected] Narration : .DC INTL POS TXN MARKUP+ST[protected] MIR[protected] Deducted date: 17 Aug 2021 Amount: INR 2, 605.90 2. Reference number: MIR[protected] Narration : .DC INTL POS TXN MARKUP+ST[protected] MIR[protected] Deducted date: 17 Aug 2021 Amount: INR 5.41 I am waiting for your reply. Was this information helpful? No (4) Yes (2)
Aug 18, 2021 Complaint marked as Resolved I called the customer care service. The transaction was markup fee based on international Air ticket, which gets deducted after 20 days. HDFC Bank customer support has been notified about the posted complaint. Verified Support Aug 19, 2021 HDFC Bank Customer Care's response Dear Customer, Debit Card usage for withdrawal at International ATMs will attract a charge of Rs 25 per balance enquiry and Rs 125 per cash withdrawal (plus GST). There is a currency conversion markup of 3.5 % on foreign currency transactions carried out on debit cards as Transaction amount + Difference in foreign currency Rate (Its the difference in foreign currency rate on date of transaction and on the date of settlement {Receipt of claim from acquiring bank}). Charges are applicable for ATM withdrawals and also for POS transaction. The exchange rate used will be the Visa/MasterCard wholesale exchange rate prevailing at the time of transaction. You can also refer to the following link on our website for the charges applicable: https://bit.ly/3gbgUK3 -Anay HDFC Bank Customer
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