HDFC Bank — Refund for lapse policy (Policy number or client id:[protected]

Address:

Visakhapatnam, Andhra Pradesh, 530009

I am writing in context with my Policy Number or Client ID 11332743. Refund for lapse policy.
Details
Policy Number or Client ID: 11332743
Full Name of the Life Assured: Saratkumar Puranam
Date of Birth: 20 Dec 1976
Name of Beneficiary or Nominee :NEEYATHA Puranam
Premium amount: 25000.00
Communication Address: FLAT 401 HIG 30 Sri Ganesh Nivas Marripalem VUDA Layout Visakhapatnam Andhra Pradesh 530009

This has been initiated in July 2015. I have sent the required documents by courier to the destination address
HDFC Standard Life Insurance Company Ltd.
Lodha Excelus 13th Floor Apollo Mills Compound
N.M. Joshi Marg Mahalaxmi
Mumbai 400011
Maharashtra India

Here are the courier details
1. Name of the courier Professional Couriers
Tracking Number BNS1019283
Delivered on Wednesday July 08 2015
Time 16:20:05

2. Courier Details
Tracking No H49645938
Courier Company DTDC
Delivery Date 26th Oct 2015

3. Courier Name Professional Courier
Courier Tracking Number THN[protected]
Delivery Date27th Jan 2016
Time 18:01:29

I have received confirmation that all the documents are received by HDFC Life. Customer service had responded to my email for few days. After that they stopped responding to my emails.

Till now I did not receive the amount and response from HDFC Life about the amount. Till now I did not have any hassles with HDFC this is the first time I am facing an issue with HDFC because of this i lot all the faith on HDFC and it also same as other other banks.

As a last hope I am sending this note to the grievance. Kindly take necessary action and provide the amount at the earliest.

Thanks in advance for your help

Regards
SaratKumar Puranam