Hdfc Bank — refund not processed even after a month

1 Review
mahadevpura, Bangalore, India
 raksha03 on Nov 16, 2019
Airticket was booked via diner card website if hdfc bank. Later the ticket was cancelled partially on 18th oct 2019. The refund was processed by indigo on 19th oct. However, the refund is not reflecting in credit card. Multiple complaints has been raised but to no avail. The bank says the refund will be automatically credited which is not yet done. Similar issue was faced earlier when the refund anount eas geld by hdfc tracel partner cleartrip. However the bank clearly refused to check with their travel partner. As per bank's policy the refund should be credited within 7days but it is not done even after a month. Calling and writing mails to customer care is only harrasment as they do not provide any solution.

Complaint Status

[Nov 16, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response, Nov 17, 2019
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on and share your last four digits of your credit card no. & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

HDFC Bank Customer Assistance
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    Hdfc Bank - refund not processed even after a month