HDFC Bank — refund not processed even after a month

raksha03

from Bihar Sharif, Bihar

Address:

mahadevpura, 560016

Airticket was booked via diner card website if hdfc bank. Later the ticket was cancelled partially on 18th oct 2019. The refund was processed by indigo on 19th oct. However, the refund is not reflecting in credit card. Multiple complaints has been raised but to no avail. The bank says the refund will be automatically credited which is not yet done. Similar issue was faced earlier when the refund anount eas geld by hdfc tracel partner cleartrip. However the bank clearly refused to check with their travel partner. As per bank's policy the refund should be credited within 7days but it is not done even after a month. Calling and writing mails to customer care is only harrasment as they do not provide any solution.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your last four digits of your credit card no. & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Dec 14, 2019

Updated by raksha03 I am unable to view the reference number. I have raised multiple complaints and below are the reference number:

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