[Resolved] HDFC Bank — rejection of kyc verification for nps by hdfc bank

Ganesh Chikhalikar

from Mumbai, Maharashtra

Mar 21, 2018

Address: Pune, Maharashtra

Hdfc bank customer id: 1162974
I, ganesh chikhalikar had applied for online nps account and paid my 1st contribution using the net banking services of hdfc bank. I had selected hdfc bank as one of empaneled bank for kyc verification since i have savings account in this bank for many years. However, i received a sms & email from nps/cra yesterday stating hdfc bank has rejected my kyc verification due to which whatever contribution i paid is frozen until i manually obtain the kyc verification from the bank and then submit the hard copy to nps/cra again. The kyc verification was rejected on the basis of address mismatch. Later on i checked my physical address in bank's website and found that there are two major typo errors: lfg colony instead of lig colony & the place 'nagdi' instead of 'nigdi'. So, yesterday i submitted my self attested aadhaar copy (Again) to the bank for correction in physical address online. My question is who is to be blamed for typo errors in bank database, another question is why bank didn't even call/sms me before rejecting my kyc verification. Another point is why should i not sue hdfc bank for loss of interest due to frozen investment (I paid the contribution on 18th and it is not even invested by nps yet due rejection of kyc verification by hdfc bank and it will not be invested until i clear the kyc verification issue). One more concern is why my physical address doesn't get updated as per aadhaar even after linking my aadhaar to bank account, who needs to be held responsible for that?

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Apr 25, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Mar 21, 2018

Updated by Ganesh Chikhalikar Few more points to add are: Isn't it simply wonderful that bank doesn't identify me despite the fact that I paid my first contribution to NPS using net banking of same bank? Why couldn't bank recognize me on the basis of the attested documents I already have submitted, PAN card, Aadhaar card etc? If my address on NPS contained additional information i.e. R. No. 10 & 11 instead of R. No. 11 in bank's database, should it be termed as 'Address Mismatch'? If 'Maruti Mandir' was my nearest landmark before and since now it is difficult to find my place from Maruti Mandir due un-authorized construction by someone, what is the harm if I update my nearest landmark in NPS/CRA as 'Savarkar Bhavan/Mahesh Mandap'? Couldn't the HDFC bank clear my KYC verification on the basis of my main address details?
I now regret why I didn't request my company to let me have salary account in some other bank, HDFC bank has troubled me so much just to open an account before. I think I should have selected some other empaneled bank to confirm my KYC.

Verified Support

Mar 21, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account details, registered contact details and the complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance