HDFC Bank — relationship manager change request | |||
Hi.. I am not happy with the service of relationship manager... Can you please let me know how to change relationship manager at hdfc bank? My relationship manager is extremely slow. If i have asked any question she replies after 3-4 days post reminder. Post reminder she raises query with relavent team and that too she shares their response after 2-3 reminder and half the time she is on leave... Was this information helpful? | |||
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HDFC Bank customer support has been notified about the posted complaint. Verified Support Sep 22, 2019 HDFC Bank Customer Care's response Dear Customer, Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the required details & registered contact details with the complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail. -Anay HDFC Bank Customer Assistance | |||
 4 Comments | |||
Comments
Want to change my Rm
Reply
Pls change my Rm as soon as possible.
Requesting since June 2020
Requesting since June 2020
Hi, I want to raise a request for the change of my Relationship Manager. I am not happy with the service due to following reasons -
1. I do not receive the callback from RM on the same day when I try to reach out
2. Whenever I raise a concern with him, he is more interested/focused on selling me HDFC products than providing the resolution. For instance, I recently raised a concern with a CC being assigned to my account when I was checking my CIBIL. When I reached out to my RM, he called back after 2 days and was pressurizing me more to get a CC upgrade instead of looking into the concern.
3. I tried to reach out to him last week multiple times as I had some queries with a loan, however, I have not heard back from him yet and its already a new week.
This is not the first instance, but I do not want to face similar instances going forward. Could you please help me understand the process for RM change?
1. I do not receive the callback from RM on the same day when I try to reach out
2. Whenever I raise a concern with him, he is more interested/focused on selling me HDFC products than providing the resolution. For instance, I recently raised a concern with a CC being assigned to my account when I was checking my CIBIL. When I reached out to my RM, he called back after 2 days and was pressurizing me more to get a CC upgrade instead of looking into the concern.
3. I tried to reach out to him last week multiple times as I had some queries with a loan, however, I have not heard back from him yet and its already a new week.
This is not the first instance, but I do not want to face similar instances going forward. Could you please help me understand the process for RM change?
Want to change my RM Akhilesh Yadav. It's been more than 2 months he is not able to solve credit card issue and now he has stopped responding from past 10 days.
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