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HDFC Bank Complaints & Reviews

2.9

Updated: Jun 7, 2026

Complaints 32953

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Address: Vill.bhagwanpur post danpur udham Singh Nagar Rudrapur Uttarakhand, Udham Singh Nagar, Uttarakhand, 263153

Dear sir
My emi of two wheeler loan of month september was bounced so i payed it after a week to collection department dehradun to mr abdul but he not updated my emi till now and now i m getting calls from your bank and messages to pay your emi i have proof he has given me account detail and i have my imps ref no so please solve this problem my loan account name is mr ashok kumar arya

Oct 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Loan Account No. with the complete concern. Please mention reference number TT[protected]along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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How dare employee can call to my whatsapp no and mess me as need to pay by today else will come to ur address and amount will be deducted automatically from my account...
Is this the way u people train the employee.. Very bad process thought from hdfc credit card section.. Employee mob no is +[protected]...
I need a sorry from her else this will be an another issur

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560100

Hi

I applied for a credit card through branch and as per eligibility criteria, everything is matched like cibil score, itr (5 lac), etc. I submitted all concern documents like itr, itr computation, pan, residence proof, etc. Then later after 7 days executive called me and asked for profit & loss sheet and balance sheet for proceeding your application i said ok tomorrow i'll submit then executive said: "ok no issue". Later when i check the application status on 20/09/2019 it's mentioned your credit application status decline.

Why application is declined? Even my savings account also there in hdfc bank.

Oct 22, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and confirm having responded to your e-mail id on September 19 2019. The reference number for this interaction is[protected].

-Anay
HDFC BANK Customer Assistance

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Address: hyderabad, Hyderabad, Telangana, 500001

Hi this is sunil kumar and i am being harassed by hdfc shapurji towers branch collection (Hyderabad) /
Legal department for the payment of credit card as my emi autopay got stuck & payment not released due to non availablity due to festival and hdfc has charged unnecessary
Charges on credit card which i was paying from more than 15months but now they have started calling me
Aggressively and abusing me also they visited my home and started scaring my family for the money, i am very disturbed right now due these collection
Agents and hdfc bank making nuisances, due to this i lost my family, my wife left me, friends and also my parents please suggest me on this situation.

HDFC Bank customer support has been notified about the posted complaint.

Sep 20, 2019

Updated by putnala Hi This is Sunil kumar and i am being harassed by HDFC Shapurji Towers branch collection(Hyderabad) /
Legal department for the payment of credit card as my EMI autopay got stuck & payment not released due to non availablity due to festival and HDFC has charged unnecessary
charges on credit card which i was paying from more than 15months but now they have started calling me
aggressively and abusing me also they visited my home and started scaring my family for the money, i am very disturbed right now due these collection
agents and HDFC Bank making nuisances, Started my relatives & friends & harrsing them telling all ur family are thiefs/unethical people. Due to this i lost my family, my wife left me, Friends and also my parents Please suggest me on this situation.}

Verified Support

Sep 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to contact our Debt Management officers at[protected] / 49187504 with regard to your credit card outstanding or for any further clarifications.

-Nadia
HDFC Bank Customer Assistance

Sep 23, 2019

Updated by putnala Putnala Suneel <[protected]@gmail.com>
2:03 PM (1 hour ago)
to rbiteamcms, bohdfchyd, PriorityRedressal.CreditCards

Ms.Aditi,

In your whole communication till date you are only discussing about the loan & payments,

Thank you for giving me a revise & payment fees discount of 4500/- Which i dont require, were i can pay full amount.

I have raised an issue related to self respect, dignity, ethics, policies and a lot more related to a human being.

I always said in my all the communication mails i will pay your total amount, but what about the idiotic things and behaviour(Abusing & harrising) made by the HDFC bank staff(callers)(as mentioned earlier and submitted all the dates of call recordings from your HDFC bank) for your investigation purpose.
What about Aggressively abusing me with cheap & filthy language also they visited my home many times and started scaring my family & relatives for money.

Till date every day from past dated - 16th of this month sep -19 till 23rd sep-19, "every day minimum of 10 calls are made from HDFC Bank tele callers to my known sources which include friends, Relatives, staff, colleagues, business people, investors and inform them Sunil putnala is a defaulter and a fraud who had taken 2 lakhs from bank and ran away, Sunil & his family are thieves".

That is the statement from all the above mentioned sources to me personally called me and informed .

A question - after payment will your HDFC bank tele callers call all the above sources & intimate them as i have cleared the payments & iam not a thief ??

Now again am mentioning am ready to settle your payments, against Assure me a written apology letter mentioning the same that HDFC bank callers abused me harassed me given wrong statements to all my known sources.

In my last mail i clearly mentioned because of this statement I lost everything Physically, mentally & financially.

in last i request you again to give a Written apology to close the case immediately.

Sep 27, 2019

Updated by putnala Account/Customer ID: 40164851
Registered Contact Details/Email ID: [protected]@gmail.com
Credit Card Number: [protected]

Hi this is sunil kumar and i am being harassed by hdfc shapurji towers branch collection (Hyderabad) /
Legal department for the payment of credit card as my emi autopay got stuck & payment not released due to non availablity due to festival and hdfc has charged unnecessary
Charges on credit card which i was paying from more than 15months but now they have started calling me
Aggressively and abusing me also they visited my home and started scaring my family for the money, i am very disturbed right now due these collection
Agents and hdfc bank making nuisances, due to this i lost my family, my wife left me, friends and also my parents please suggest me on this situation.

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Address: Plot no 202, flat no 7 first floor Sahakar Niketan opp sitaram prakash school off station road wadala West Mumbai 400031, Mumbai City, Maharashtra, 400031

My debit card no [protected] of bank of india rupay. I have used my debit card of bank of india at your wadala west atm center opp to wadala railway station on 18/9/19. I have tried to take out cash for rs 5000.00 at 11.16 am to my surprise amount debited by bank of india but cash not received from your atm. Then i have tried for rs500.00 and i have received cash amount from atm. Then 3 rd time i have tried for rs4500.00 again amount was debited to my account by bank of india but cash not received from atm. On checking with security man available at the center he informed that i will get revere's refund within 10/15 minute. But since i have not received the same i have immediately contacted bank of india they have informed to give them written complain and to submit refund application. I have completed that process today ie 20/9/19. Now kindly let me know when you will arrange to confirm the same to bank of india borivali west branch that your atm machine have not deliver cash of rs 5000.00 and rs4500.00 total rs:9500.00 to me. Awaiting your reply. Uday goradia [protected]

Oct 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly liaise with the Card issuing Bank for further assistance in this regards.

-Anay
HDFC Bank Customer Assistance

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Hdfc bank has put a hold on my funds as mi revenue hold through gefu, ac number is
Account number: 5010*2886
Ifsc: hdfc0001041
Branch: qutubullapur
The customer service is not able to give any info on this.
First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful.

Oct 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write us using below URL https://bit.ly/2Lzhyn3 with your account number, your contact number and the reference id TT[protected]. A bank representative shall contact you as soon as we receive this information

We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Nadia
HDFC Bank Customer Assistance

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Address: 641050

My credit card validity got expired on january 19, and i am not using card from february 19. I have paid almost rs.30, 000/- to close my outstanding. But unfortunately i am receiving abnormal outstanding every time, i had recorded on previous talking with hdfc staffs, no clarity in balance amount, to be paid. Surprisingly the outstanding amount keeps on increasing irrespective of reducing. I would like to register a legal complaint against hdfc credit card division, chennai.

My credit card is jetprivilege.

Oct 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed regarding the dues on your credit card account and request you to contact our Phone Banking officers at any of our Phone Banking numbers mentioned in the below URL.
https://bit.ly/2kweAnh

-Nadia
HDFC Bank Customer Assistance

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Address: Meerut, Uttar Pradesh, 250221

I have purchased a two wheeler liability only motor insurance by hdfc ergo general insurance on 16 september 2019 with policy number "[protected] 000" which starts from 17 september 2019 to 16 september 2020. The details are visible on hfdc ergo website but not visible on parivahan.gov.in about the insurance. Parivahan.gov.in is showing my previous insurance. Please go through this.

HDFC ERGO General Insurance customer support has been notified about the posted complaint.

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Boopathy Raj

from Hyderabad, Telangana

Oct 1, 2019

We met accident 11 SEP 2019 and we check with MARUTI HDFC INSURANCE, they are asking before accident photos and after accident photos. after gave that asking maruti company camera photos. Maruti comapny camera is not working. after that asking photo before insuarance and palying like ball.

So dont put HDFC Insurance ever

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Address: 614601

I purchased the fastag via hdfc bank website and i didn't receive any kind of reference number as mentioned in the app and i could not login to app now. I transferred my fastag account from paytm to hdfc hoping that it would be better but it becoming difficult to recharge and manage the transactions. Even the customer care couldn't give any positive results regarding this matter.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 20, 2019

Verified Support

Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Preethi
HDFC Bank Customer Assistance

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Address: 411038

We haven't received welcome kit of our company current account for 2 months, our csr representatives are not even aware of the whereabouts of the same. Hdfc bank is so careless that they don't even care that our business is getting affected.

Hdfc bank should take a note of this complaint and should try to locate our kit and deliver it to our address at the earliest.

Oct 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Sep 20, 2019

Updated by rutuja1508 Customer ID[protected]

Verified Support

Sep 20, 2019

HDFC Bank Customer Care's response Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details along with the account application number. Please mention reference number TT[protected] for us to promptly respond to you via email.

-Bejoy
HDFC Bank Customer Assistance

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Address: 560100

I have received a message from hdfc bank "alert:rs.199.00 spent via credit card xx9505 at amazon1258399 on[protected]:00:31:03 without pin/otp. Not you? Call [protected]."

I also checked my account and its showing me outstanding payment of rs.199.

First i am not sure how the transaction happened without pin/otp.
Secondly it can happen again if it has happened once.
It's clearly a fraud transaction.
Can you please help me out.

Oct 22, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: DHANORI ROAD, 411015

The issue that I have experienced was: My Credit card was struck at HDFC Atm machine on 14.09.2019 evening and next day i called customer care executive and told about this. They told thay it will be delivered nearest bank with in 3 days. So i was continuously visiting HDFC Vishrantwadi branch but no proper response i got from them. They told to call customer care and even mail. But today it is 19.09.2019 and no call i got from any customer care executive and also today i came to know my card is destroyed. I am very disappointed by this as they destroyed my card without my approval and even i have told not to block my card. One more thing i have to make my O/s statement payment and i dont have card details to make payment. Felt very sad by the level service provided. Worst bank executive and dont entertain us well.

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Address: 26, 2nd Main, Vijayashree Layout, Kodichikkanahalli, Bangalore, Karnataka, 560076

I had applied online for HDFC Fastag via Appln# HFR175275 dtd 5th July 2019. Payment of Rs. 500 made through Standard Chartered Bank. I have neither received the Fastag nor have I received the refund (As instructed by Customer Care, I cancelled the Fastag). I have sent 4 to 5 emails to fastag.[protected]@insolutionsglobal.com, but no response and no proper response from the Customer Care as well.

HDFC Bank customer support has been notified about the posted complaint.

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From bank : i (Mr. Jitendra dudhediya, pba, nashik road branch) personally spoke with you and informed that your account loan ecs has been transferred to pnb account and dlink your loan instalment flag from the account hence you can close your account.

As discussed request you to please visit at any nearest branch or nashik road branch for complaint your account closure formalities with carry the original id /address proof /debit card /cheque book. As per your convenience time.

From my side:

I went to your branch "address: shop no 3, aditya apartments, tidke colony rd, mumbai naka, matoshree nagar, nashik, maharashtra 422002" on 19 sept. 2019 @ 1:00 pm, but they are not doing closing procedure. I tried call to you on provided numbers (Mr. Jitendra dudhediya (Pba) on official land line no - [protected] or branch manager (Sanchita kshatriya, nashik road branch) on official land line no - [protected])
But no one is picking call. [on both number i call more than 20 times from last 2 days]

I am very much frustrated regarding your services and your are just wasting my time, i need to close account as soon as possible if you are not able to guide me properly, please assign any other executive to complete closing procedure.

I am getting very very bad experience with hdfc bank nashik road branch not providing proper support to their customers.

Oct 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2019

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your registered contact details, branch address with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

Amitha
HDFC Bank Customer Assistance

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Address: 502001

This is yadaiah,
I m receiving statements with false amount to be paid, my payment which was of 610rs is not in their records, when i call them they could not explain the statement.
I request you to please look into this looters and please help people to save our hard earned money.

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Address: HOUSE NO. 205 SHRI RAM WARD, BEHIND GIRLS SCHOOL, MANDLA, Mandla, Madhya Pradesh, 481661

Hello sir,

This is in reference to the transaction made in my account under the header of depository charges; without any intimidation by the hdfc bank.

Kindly be informed that an amount of rs 807.33/- was deducted from my savings/salary account on 18 sept 2019 under the name of depository charges.

Initially when we did not have demat account they forced us to create one without intimating us that they are going to charge annual fees and i received the call earlier from customer care i also speak him deny of this service. Now all of a sudden they have charged rs 807.33/-.. This is very bad and disappointing. And i have never used the demat account till now.. If i call the customer care they will not have answers. And they will not communicate that they are charging.. If they would had communicated that even if i don't use the account, still would be charged then i would have closed the account.

And after all we are working hard and earning money. Kindly suggest how do we proceed with the same to ensure that in future, no such issue is encountered.

Also, i request you to please refund the deducted amount to my savings account.

Thanks and regards,
Vaibhav shrivas
Account no.-[protected]
Registered no.-[protected]
Alternet no.-[protected]
Location-mandla (Mp)

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2019

HDFC Bank Customer Care's response Dear Customer,

If you not using the demat account, we request you to submit application for closure of demat account and reversal of charges on prorata basis.
We would like to inform you that the regulatory guidelines stipulate that Demat accounts can be closed only on receipt of valid closure requests received from the customer.

Hence, we request you to please submit the closure form to any of our branches offering depository services. The form has to be duly signed by all the account holders.

The form has to be submitted to the branch in person (at least one of the account holders) incase of transfer cum closure cum waiver request. To process the same, we request you to submit any one self attested copy of valid proof of identity which is mandatory for all the holder(s) viz PAN card, passport, Voter ID card, Driving license etc.

There are no closure charges involved if the closure constitutes transfer of securities to another Demat account having identical name(s), identical PAN and order. For example, there are no off market transaction charges if all the securities are transferred from the Demat account in the name of Mr. Ramesh Tandon to another Demat account which is the name of Ramesh Tandon.

The off market transfer charges in such a case shall be waived, subject to submission of the following documents by the account holder during closure:
Annexure Q (copies enclosed) duly filled & signed by the account holder(s) with target DPID and client ID correctly filled up
Duly certified (signed and stamped by the receiving DP) Client Master List (CML) or Original Crystal Report (CR) in case of CDSL Accounts obtained from the target Participant with whom the client has opened a new Demat account or maintains a Demat account
Statement of Holding of the source account duly self-attested by the account holder.
All unused delivery instruction slips (DIS) to be cancelled and surrendered along with the Annexure Q
IMPORTANT: If all the above requirements are not met the waiver of off market charges will not be extended to you and you will be charged for the transfer to the other Demat account as per the tariff schedule agreed at the time of opening of Demat account.

We request you to provide de-linking instructions separately for e-broking/online trading account.

You may also contact HDFC securities at [protected]@hdfcsec.com to get additional clarifications.

Also, Kindly note that, Demat account held in sole name with nil holdings and no outstanding Demat charges can be closed based on email insctruction from your registered email id to [protected]@hdfcbank.com along with your 8 digit demat account number (can be viewed under HDFC Bank Net Banking>>>Demat Tab) and DP ID

Please find the soft copy of the demat closure request form below:

https://bit.ly/2KqWg6s

For the complete address and contact details of our Demat service providing Branches, Please visit the following URL https://bit.ly/2JulGj0.

-Nadia
HDFC Bank Customer Assistance

Oct 01, 2019

Updated by Vaibhav shrivas i already closed my demat account...2 year before and submitt the appliction...bt its not my fault that bank not proceed my application

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Address: PAP Complex, Jalandhar, 144401

Hi,
I was doing the online admission on ignou website and done payment of rs 6830 and session got expired in midway. Amount has been deducted from my account.
Please attached screenshot having transaction details.

My acc details are:
Cust id: 59641588
Acc no: [protected]
Branch: pap complex, jalandhar
Please look into this matter and refund the money which got deducted from my account.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 2 working days.

-Nadia
HDFC Bank Customer Assistance

Sep 20, 2019

Updated by Love Batra Thanks, I will wait

Sep 23, 2019

Updated by Love Batra Hi HDFC team, please provide latest update on this because In am still waiting for money to be credited back to my account

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P

Prajeesh ramesh

Sep 19, 2019

Need to reduce my credit card limit from 90000 to 40000.

L

Laksh Mohan Dev

from Sivakasi, Tamil Nadu

Sep 19, 2019

Already i requested for Cancellation of One Assist Membership. But still now membership not cancelled and Again its renewed and amount debited from my Credit card. Its very worst service and return my amount and cancel the membership. This membership not use for me.

Relationship no : 1259808

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I have been charged twice for my online transaction of premium payment in july 2019, which was reversed by insurance company to my credit card on aug 21, 2019, same mail has been shared with credit card team as i had logged a complaint but till date no resolution recd.
Its been 2 months, amount is also not reflecting in my account and my been charged finance charges for the amount

Oct 29, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2019

HDFC Bank Customer Care's response Dear Custome,

We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id in 03 working days. The reference number for this interaction is[protected]. We request you to bear with us in the interim.

Nadia
HDFC Bank Customer Assistance

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S

Swapnil Rana

from Delhi, Delhi

Sep 19, 2019

I have been trying to call your customer service every single day and has been provided with no response till now.
I have received a refund message from Amazon but hasn't received any amount back in my account.
Where should I go and complaint because your phone number are useless.

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Address: R-140/7 Jamia Nagar Sir Syed road, New Delhi, Delhi, 110025

My name is mohd shavez my customer I'd is[protected].. I'm a existing customer of hdfc bank i took a personal loan and pay my emi on time 6 months but in March i met an accident and both my legs were fractured j lost my job and everything not able to walk properly hdfc bank representative calling me again and again from their personal number and landline number and abusing me and misbehaving me i politely apologize and ask few time for pay my amount but they didn't understand my problem and Harass me very badly.. I was the only source of income for my family now these days very difficult to survive here please help me...

HDFC Bank customer support has been notified about the posted complaint.

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Address: Kolkata, West Bengal, 700016

After a call from [protected] who is Narendra Singh employee of Bajaj Finance (ID:[protected], told me that i'm eligible for a loan of 150000 and i paid the processing fees of the same in two part 1st part-5550 and then 2nd part-11000 total 16550. after that he told me to pay the N.O.C charge 13635.
So, i pay the amount to his given bank details:
BAJAJ FINANCE LTD
A/C NO = A/C:- [protected] SBI BANK
IFSC CODE, (SBIN0000952)
BRANCH, VISAKHAPATNAM

Total amount that paid successfully-5550+11100+13635=30285

And now he told me again to pay more 17796 to get the loan.

HDFC Bank customer support has been notified about the posted complaint.

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