[Resolved]  HDFC Bank — rewards points redemption voucher not received

Address: Thiruvananthapuram, Kerala, 695581

I had redeemed gift card voucher worth rs. 2000 using hdfc netbanking around 28th of december 2018. But the same has not been delivered to me yet.
On contacting the hdfc home branch and customer care, they have conveniently put the issue onto blue dart - the courier delivery partner.
But as per the awb number it's showing as courier returned to original shipper.

Then i called the hdfc customer care again and they are telling me that the same was re-dispatched on 19th jan 2019 and will be delivered in 7 working days.
Today is 5th of feb and i have not received the courier or any intimation of any sort.

The voucher comes with a validity of 6 months and close to 40 days have already been passed.

Reason given by blue dart is address not traceable and landmark needed. Strangely my credit card from hdfc, partnered delivered by blue dart was delivered on 10th jan 2019.

I even request that the vouchers could be delivered to the home branch if i am "not traceable".

To me it looks like some cheap trick used by hdfc partnered with the courier people.

Requesting your attention and seeking redressal.