HDFC Bank — saving account is freeze

Laxman Gurkhe

from Mumbai, Maharashtra

Address:

400101

Hi,
I am using hdfc account from last 6 years. I have my life insurance policy with hdfc bank. But Due to medical emergency in the month of may i was unable to paid my outstanding credit card dues. I have received call from hdfc to clear the due amount. At the same time i have informed them whatever will be the dues can be paid in the month of july before 11. But on 2nd of july my account was freezed by hdfc bank. Even after giving assurity to them my account was hold by them. On 9th july i have received call from hdfc card dept. as per that conversation they agree to release my account after the min. Payment via cheque. So i visited bank at 11 july to make payment. I have told them all the issues that i have faced. But no one is aware of this cheque payment & sign of debit note. My whole amount is on hold and due to this my home loan also got bounced. Hence i am requesting you to release my account. I am still assuring you will pay your dues immediately.
My CC no. is - 5459 xxxx xxxx 9961
Email id - [protected]@gmail.com

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HDFC Bank customer support has been notified about the posted complaint.

Jul 16, 2019

Updated by Laxman Gurkhe Still my account is hold.

Verified Support

Jul 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. We request you to contact our Debt management officers at[protected]/33016802 for further assistance in this regard.

-Nadia
HDFC Bank Customer Assistance

Jul 18, 2019

Updated by Laxman Gurkhe The given number is contineusly busy. I am trying to reach them since morning.