[Resolved] HDFC Bank — signature mismatch and address change | |||
Hi Team, I'm HDFC Bank Credit card Customer (Don't have SB Account), I'm using Credit Card almost from 6+ years. 1 Year back, I tried to update mobile number and fill the form, drop down forms in HDFC Bank ATM, No updates and filled the form again after few days, still no update. When checked with customer care, They said you signature is miss match(From the day i started signing, My signature is same). Since i had old number with me, I left it. Now recently my office is shifted to different address(Same organization), and My card got expired, HDFC dispatched new card, Blue dart guy called and said since i moved to different address, he is sending back card to HDFC. Now, I called Customer Service, they said i need to update the address, I asked them, already two times HDFC rejected to update my mobile number due to signature mismatch, If i send update address form again Signature mismatch will happen. Customer Service guy said me to fill the form for Signature mismatch and drop down in HDFC ATM. When i download, i could see signature mismatch form having two tab one with old signature and another with new signature. I don't know, how can they ask for old signature, if i'm aware on old signature, i could have already put same signature to update my mobile number. Now, I have filled KYC and put it in drop down box in HDFC bank. Please let me know how can i get my card, I'm ready to close the HDFC Credit card, since service is illogical, i din't find any difficulties in changing address and mobile number in other banks, it was very smooth and secure. Reaching customer Care person is one more Challenge, IVR options are pathetic, i suggest you visit Citi Bank and Get training on product and services. Was this information helpful? | |||
Jan 16, 2019 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 13, 2018 HDFC Bank Customer Care's response Dear Customer, We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected]. -Anay HDFC Bank Customer Assistance | |||
 2 Comments | |||
Comments
I'm HDFC Bank Credit card Customer (Don't have SB Account), I'm using Credit Card almost from 5 years.
From last 1 Year back, I tried to update mobile number and fill the form, drop down forms in HDFC Bank ATM, No updates and filled the form again after few days, still no update.
When checked with customer care, They said you signature is miss match.
Since i had old number with me, I left it.
Now recently my office is shifted to different address(Same organization). I want to update my home address as my mailing address.
Now, I called Customer Service, they said i need to update the address, I asked them, already 4-5 times HDFC rejected to update my mobile number due to signature mismatch, If i send update address form again Signature mismatch will happen.
Customer Service guy said me to fill the form for Signature mismatch and drop down in HDFC ATM.
When i download, i could see signature mismatch form having two tab one with old signature and another with new signature.
I don't know, how can they ask for old signature, if i'm aware on old signature, i could have already put same signature to update my mobile number.
Please let me know how can i update my address in my card, I'm ready to close the HDFC Credit card, since service is illogical, i din't find any difficulties in changing address and mobile number in other banks, it was very smooth and secure.
Reaching customer Care person is one more Challenge, IVR options are pathetic, i suggest you visit Citi Bank and Get training on product and services.
From last 1 Year back, I tried to update mobile number and fill the form, drop down forms in HDFC Bank ATM, No updates and filled the form again after few days, still no update.
When checked with customer care, They said you signature is miss match.
Since i had old number with me, I left it.
Now recently my office is shifted to different address(Same organization). I want to update my home address as my mailing address.
Now, I called Customer Service, they said i need to update the address, I asked them, already 4-5 times HDFC rejected to update my mobile number due to signature mismatch, If i send update address form again Signature mismatch will happen.
Customer Service guy said me to fill the form for Signature mismatch and drop down in HDFC ATM.
When i download, i could see signature mismatch form having two tab one with old signature and another with new signature.
I don't know, how can they ask for old signature, if i'm aware on old signature, i could have already put same signature to update my mobile number.
Please let me know how can i update my address in my card, I'm ready to close the HDFC Credit card, since service is illogical, i din't find any difficulties in changing address and mobile number in other banks, it was very smooth and secure.
Reaching customer Care person is one more Challenge, IVR options are pathetic, i suggest you visit Citi Bank and Get training on product and services.
smelath1's reply, May 27, 2022
Hi
Have you got any resolution. I am also facing the same situation and bit frustrated as well for all the wrong information provided by the cardservices team of hdfc credit card division.
Thank you
Have you got any resolution. I am also facing the same situation and bit frustrated as well for all the wrong information provided by the cardservices team of hdfc credit card division.
Thank you
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I'm HDFC Bank Credit card Customer, I'm using Credit Card almost from 6+ years.
My card was expired on January and my address was changed, I sent application for updating address but it was not updated due to signature mismatch. Please help me out to get my new credit card.No customer care are available due to pandemic situation of COVID-19.
Please tell me the procedure to get my updated credit card.