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HDFC Bank Complaints & Reviews

www.hdfcbank.com

2.9

Updated: Dec 16, 2025

Complaints 32888

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18416

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Address: Mumbai City, Maharashtra

This complaint is about penalty you charged as amb charges without letting me know for this month even after maintaining 10k as minimum balance.
This is worst you doing with your customer. I want refund for the same else would complain to rbi forum.
This way you will lose your customers.
I wand issue to be resolved as much as possible.

A/c no - [protected]

Jan 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

-Manoj
HDFC Bank Customer Assistance

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Address: Kolkata, West Bengal, 700015

On 2nd december 2018 i did an imps transfer of rs. 5, 000/- from my hdfc saving account to ubi. The amount has been debited but not credited to the beneficiary account. Its been more than 4 days and still the amount is nowhere to be traced.in the hdfc application for mobile banking the status of the transaction shows as processor down. I would request the bank to look into this matter and resolve this issue.

Hdfc being such a reputed bank comitting these types of silly mistakes is highly unacceptable.

Jan 7, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number from which transaction is done, beneficiary account statement and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number/Mobile number on a public forum

-Zubin
HDFC Bank Customer Assistance.

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Good day. My name is arunkumar. I have applied for credit card 3weeks ago. Initially after all verification my application shows declined. I made a complaint, later they changed it to inprocess again. Now i received a mail that my application can’t be processed due to internal guidelines.

If that is the problem, why you made me wait this long, submitted the document several times, i have spent a whole week resubmitting documents, all
My verification are successful, if salary is the criteria then you must have informed earlier itself.

Please don’t make this process useless fot me. Kindly reconsider the application and give positive responses

+1 photos

Jan 20, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and confirm having responded to your email id on December 07 2018. The reference number for this interaction is [protected].

-Anay
HDFC Bank Customer Assistance

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Address: 302029

I am a hdfc bank customer. Amb charges are debiting from my account without my notice.in this month - december, amb charges are debited. I got messages as amb chrg incl gst for december2018 deducted. This is very annoying and that to without any intimation unnecessarily my amount is being debited. My account is salary account that is not necessary to maintain minimum balance i am requesting you to refund the amount to my account. If you are not going to refund my amount i have to close this account for sure. Request you to kindly get it resolved.

Jan 6, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your Account No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: Bangalore Rural, Karnataka, 562114

Hi
Myself nikhil sinha, i have applied for the credit card but it's already been month and it still showing in process, plz help
Waiting for your response
My application no is18k[protected]s2
After calling so many times to customer care they are saying we can't do anything.
I really want to know how much time it will take more for a credit card by hdfc
Thanks
Nikhil

Jan 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and wish to inform you that your request for credit card facility is under process and will revert to you on completion of the process. We appreciate your patience in the interim. You may also track your credit card application status in our Bank's website : www.hdfcbank.com under the below link. https://goo.gl/gN7y5k

-Manoj
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600015

I have initiated a transaction of imps for rs 10k on 1st dec and it got timed out. When i asked the customer care they said that it will credited to my account within 3-4 working days. However still the same has not happened and they simply cut the call or transfer the call to different unit and it gets cut before i could explain my situation.

As per npci, every time out should be reconciled every day and charge back should be issued within 2 days. But the same has not been done here.

Please help me out.

Jan 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

HDFC Bank Customer Care's response Dear Customer,

We confirm that the said transaction is a timed-out transaction. Timeout transaction is settled offline and will be credited to the beneficiary in 2-3 working days. Please check with the beneficiary bank for further details. If beneficiary denies receipt of funds, pls share the beneficiary bank account statement or email confirmation from the beneficiary bank regarding non-receipt of funds on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: 560097

On 20th nov i made pre-close my load account, bank person told that you get a message after closing loan account. But till date 05th dec, no information. I have called to customer care and they told on 29th loan account is closed.
But after closing loan account, amount is been is deducted without any information.
Fraud done by hdfc bank.
Without my permission they misuse my account.

Loan account no: 43169765

Dec 11, 2018

Complaint marked as Resolved

issue is resolved and thanks for ur support.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

-Zubin
HDFC Bank Customer Assistance.

Dec 11, 2018

Updated by kiranss_1906 Thanks for your support, got amount to my account.

Please teach to customer care team members (Bangalore team), that how to talk to customers.

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Address: 500019

I am a hdfc bank customer. Amb charges are debiting from my account without my notice in this month - november amb charges are debited. I got messages as amb chrg incl gst for nov2018 deducted. This is very annoying and that to without any intimation unnecessarily my amount is being debited. And please note i have maintained the good balance in account. Still if they deduct amount every month, it will be a serious problem for me. I am requesting you to refund the amount to my account. If you are not going to refund my amount i have to close this account for sure. Request you to kindly get it resolved.

Jan 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

HDFC Bank Customer Care's response Dear Customer,

Average Monthly Balance is calculated out at the end of the month. This is the average of the closing credit balance in the Account at the end of each day during the calendar month (i.e. a total of the daily closing credit balance divided by the total number of days during the month). In case this average is less than the minimum prescribed for your account, the charges for non-maintenance will be levied at the beginning of the following month along with the GST at the applicable rates. We note that the required AMB of Rs. 10000.00 was not maintained in your account due to which applicable AMB charges were levied in your account. Please visit the URL below to know the fees and charges applicable to your account: https://bit.ly/2lyH27G

-Anay
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400004

Website: www.hdfcbank.com

I have been charged 885 rs for annual debit card maintainence fees i just read a complaint posted by soumit das earlier related to the same issue. I have an hdfc bank corporate salary account and have never been charged this amount. I called up their team i was advised to email them as i should not be charged. I did, i haven't got any reply. Now i call them again and their wait time is just unbelievable. After i get through it gets disconnected twice. Now the agent tells me that my card is not platinium i told her that several employees in my company don't have platinium cards still they don't get charged also i have this account for 5 years but then the call gets disconnected again. Looking at the no of complaints on this. It looks like a fraud or sham by hdfc bank.

Jan 11, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that said amount is debited towards Debit Card annual fees. You may visit the following URL to access information for the complete information about fees and charges: https://bit.ly/2sTUVP8

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 11, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand that our Branch Official Mr. Deval Talsania has contacted you to address your queries and concerns. Please feel free to speak to Mr. Deval Talsania on[protected] for any further clarification or assistance.

-Nadia
HDFC Bank Customer Assistance

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi, i am not satisfied with the customer service person mr. Inderjeet from delhi-vikaspuri branch as per him.

I am not provided with any kind of solution by him. Instead he tried to miss lead me.

Kindly go through the complaint number as per the subject and resolve my query.

If not then provide me details of right person to whom i can lounge a complaint. Very disappointed by way of handling a complaint.

+1 photos

Jan 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

HDFC Bank Customer Care's response Dear Customer,

We confirm that, we had already responded to your e-mail on December 06, 2018. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 411057

Website: hdfcbank.com

Team,

My old hdfc food plus card is not working and I have issued the new food plus card inwhich I want my older card balance to be transferred. i have called to customer care multiple times but it was not getting connected. then I connected to banking sections and notified the issue but still no response.

let me know if you are going to take care of this or I should go to some other level to get it resolved.

Jan 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 05, 2018

Updated by gp_shrm this is related to the food plus card. please call me asap to get this resolved.

Verified Support

Dec 07, 2018

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your old food number, new card number and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Nadia
HDFC Bank Customer Assistance

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Address: 110091

I have recieved a mail through hdfc regarding the despatch of debit card but i haven't received the card. Even after updating the phone no in home branch it always says that the no is not registered. I changed my phone number through atm. Still it's not yet updated. Very poor service by hdfc bank. There is no no to speak to customer representative and hdfc always sends system generated mails for any queries.
My home branch is in gurgaon, and it is not possible for me to go to home branch for each and everything

Jan 9, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Indore, Madhya Pradesh, 452001

THe Bank has not Quoted house number on the post sent to me.
When I tried to contact the branch they they don't have any working at branch level I need to contact customer care which is only computer operated call only.

No executive are appointed. Pathetic service by such a big group.

Not a single service is available after sales.

neither my issue is listed on customer care nor it is being resolved by the branch.

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Address: 560102

I purchased jewellery from tanishq worth more than rs. 1 lakh through my hdfc debit card on 6th august 2018. As per running offer i was supposed to get 5% cashback if paid through hdfc credit/debit card. 3 months already passed but till date no cashback received nor any communication is there stating the timeline for cashback. I have mailed customer care also but no reply other than auto generated email.

Please look into this & revert.

Jan 10, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

HDFC Bank Customer Care's response Dear Customer,

We have already responded to your e-mail vide ref id[protected] on December 06, 2018 at 07:55 PM. Pls check your email inbox and revert to us with the details of marketing offer (emailer or contact of SMs) for us the investigate in the matter.

-Anay
HDFC Bank Customer Assistance

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Address: Ajmer, Rajasthan, 305901

Hi hdfc,
Your deducted rs 531 from my account. How can u deduct the money with out any info and am never expect from you guys hdfc i always take hdfc as a good bank but now think i was wrong. I’m not understanding what is this amb chrg incl gst for dec2018-mir[protected]. If you people want to do such things let me inform once. I don’t know from how long you guys are detecting my money.

Please don't say any stupid reasons, send me my money immediatly

+1 photos

Dec 5, 2018

Complaint marked as Resolved

solve my problem

HDFC Bank customer support has been notified about the posted complaint.

Dec 05, 2018

Updated by pankajpareek1980 problem solve

Verified Support

Dec 07, 2018

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that as per the terms and conditions applicable for salary account holders, if salary is not credited into the account for 3 consecutive months, the account will be converted from a zero balance salary account to a regular savings account. The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit. We had observed that there were no salary credits in your account and under these circumstances the special benefits offered under the Corporate Salary Program were withdrawn. Hence, the requisite Average Monthly Balance of Rs. 10000.00 will need to be maintained in your account. In the absence of the same the applicable AMB non-maintenance charges will be levied in your account. The charges levied in your account pertain to non-maintenance of Average Monthly Balance of Rs. 10000.00 in your account. The charges levied are as per the Bank's schedule for fees and charges. Please visit the URL below to know the fees and charges applicable to your account: http://www.hdfcbank.com/personal/fees_charges/fees_charges In case of change in employment, you can continue with the same account provided the new employer has an arrangement with the bank for the corporate salary account programme. In case an arrangement exists, request you to visit the nearest branch along with your latest employment details for updation to continue with the existing account.

-Anay
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400064

I have hdfc ergo car insurance, policy no.[protected]. I have claimed for my first claim ofcar damages done on 04/12/2018 with hdfc ergo. But the insurance surveyor says he needs to contact my lawyer years insurance company bharti axa for clearing the approval. My car is just 1.5 years old & i have explained the damage was done on 4th december itself, for which the surveyor is not agreeing. But this was not the case with last company bharti axa. With bharti axa only process was slow but claims were approved instantly. I feel hdfc ergo just doesn't want to approve the insurance claim. This is bad for customers of hdfc ergo. Would next time surely go back to my previous insurance company.

HDFC ERGO General Insurance customer support has been notified about the posted complaint.

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N

nadeemsheikb45

from Kanpur, Uttar Pradesh

Dec 13, 2018

Dear sir
Meri gaadi no uk16d 3333 ka accident hua h
Lekin survivor mjhe bewakoof bna rha h

@

@jotiba@

from Vasai-Virar, Maharashtra

Jan 11, 2019

Dear sir/Madam,
Please resolve the complaint no. 27766388
Policy no.: [protected] (policy discontinued)
Amount was dedicated
Complaint raise date
:06/01/2019

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Address: Bangalore, Karnataka, 560038

Website: PHONE BANKING SERVICE

I have tried calling phone banking several times today. Every time the voice mail keeps repeating options of different category of our complaint. As soon as the options "to speak to our customer support" i. E. Option 9 is opted, either the line goes dead or the voice message says "you have crossed the limited time, please try later" and the line goes dead. No time is given to enter the credit card, customer id, pin no etc.,

This is not the first time i have faced this issue. Each time i need a doubt to be cleared, i have to dial hdfc phone banking more than 7 times. To add to the poor service, the category of complaint options too changes.

Net banking is absolutely good, but phone banking service is a big zero.

Please keep the options few and remember by speaking with your customer support, our queries can be sorted faster, saving our time and yours.

Jan 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

HDFC Bank Customer Care's response Dear Customer,

We're sorry to hear that. Please share your Account No. with the date/time of the call, the number you called with the STD code, purpose of calling & your registered contact number on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400060

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 0653 without my concern on date:1st dec 2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : [protected]
Name :- ulka umesh dhuri
Mobile no. :- [protected]
Credit card number ending :- 0653

Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dec 7, 2018

Dear Ulka,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3785707. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: 560097

On 20th nov i made pre-close my load account, bank person told that you get a message after closing loan account. But till date 05th dec, no information. I have called to customer care and they told on 29th loan account is closed.
But after closing loan account, amount is been is deducted without any information.
Fraud done by hdfc bank.
Without my permission they misuse my account.

Dec 6, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 05, 2018

Updated by kiranss_1906 Loan Account no: 43169765

Verified Support

Dec 06, 2018

HDFC Bank Customer Care's response Dear Customer,

Presentation of EMIs cannot be discontinued at short notice. The processing of repayment instructions starts up to 20 working days in advance of the date of the presentation, after which it is extremely difficult to carry out any alterations. However, it is not possible for the Bank to assume any liability for any costs, damages etc. as instructed in the foreclosure statement. In the event of the encashment of the above EMI / Debit, we would refund the said amount to the above address by banker cheque within 15 days of the payment of your loan. If you do not receive a refund after the above mentioned period, please write to us at [protected]@hdfcbank.com.

-Nadia
HDFC Bank Customer Assistance

Dec 06, 2018

Updated by kiranss_1906 Without informing Bank has deducted amount from my account. i dont wont cheque, amount has to be credit to my account directly.
i ll not accept for ur mistakes.
credit the amount to my account only.

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I have a hdfc food card with card number [protected]. This card is damaged, so i get a new hdfc food card. My new food card number is [protected]. I want to transfer my old card amount to new one. I already sent mail regarding same to foodcardsupport. [protected]@hdfcbank.com too many times, but not getting any response. Please help me in this.

Jan 8, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 05, 2018

Updated by ronakpatel1221 My email id is - [protected]@gmail.com

Verified Support

Dec 07, 2018

HDFC Bank Customer Care's response Dear Customer,

Your request has been processed and balance has been transferred to the new card.

-Anay
HDFC Bank Customer Assistance

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