[Resolved] HDFC Bank — signature mismatch issue

lovelyece

from Amritsar, Punjab

Address:

Chennai, Tamil Nadu

I am holding hdfc credit card from past 3 years and want to change the address however my address change application got rejected because of signature mismatch. I had also given aadhar card number while applying for credit card and therefore i asked bank to verify my identity with my fingerprints however bank refused to that. Kindly provide me some solution to this issue.

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Mar 2, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments and request you to send duly filled and signed fresh form for change in address details, Signature Declaration Form (SDF) which are available at the below link along with a self-attested photocopy of KYC proof such as pan card, passport, driving license). Please forward the said documents to our communication address to review your request: https://www.hdfcbank.com/assets/pdf/change_address_contact_details_email_id.pdf https://www.hdfcbank.com/assets/pdf/Signature_Mismatch_Declaration.pdf

You may send us the details to The Manager HDFC Bank Credit Cards, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai - 600 041.

-Anay
HDFC Bank Customer Assistance