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HDFC Bank Complaints & Reviews

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Updated: Jun 11, 2026
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R
russel britto
from Mumbai, Maharashtra
Feb 28, 2019
Resolved
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Address: Mumbai City, Maharashtra, 400067

Hi team,

Lately, i have started getting calls from hdfc recovery department for my cousin brother's credit card outstanding balance. He has not paid his outstanding balance and somehow, hdfc found that he is in friendlist on facebook. They managed to get my details too as i also have an hdfc account. I dont understandh how can they can tell me to inform my cousin brother for answering the call.

The card was provided to him by them and not me. No where i allowed them to put me as a witness while issuing the credit card neither i had given my details as a reference. This is utter harrasment nby them

The mobile number that they called me is[protected]. This is 3rd time that they have called me and harassed me.
Apr 6, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 28, 2019
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your Card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
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    V
    Vasanthipriya
    from Rasipuram, Tamil Nadu
    Feb 28, 2019
    Resolved
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    Resolved

    I am hdfc credit card holder. The bank has auto-debited rs.1899 from my credit card number ending with 5764 without my concern on 27/03/19. I am not at all interested in this service and don't want this membership anymore. So please cancel this membership and refund my debited amount of rs.1899.
    Name:vasanthi priya
    Customer id:[protected]
    Mobile no:[protected]
    Credit card ending number: 5764
    Aug 6, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Dear Priya,

    Greetings from OneAssist!

    We're sorry for the unpleasant experience you had. Your membership cancellation is processed vide service request number 4018781. Your amount 1899/- will be credited in bank account within 5 to 7 working days. However, we have forwarded your case to the concerned team, they will get back to you shortly.

    Regards,

    Devendra,

    OneAssist, Social Media Team.
    Dear Priya,

    Greetings from OneAssist!

    We tried calling you twice but call went unanswered. Please be informed, your membership cancellation is processed and your amount 1899/- will be credited in bank account within 5 to 7 working days.

    Regards,

    Devendra,

    OneAssist, Social Media Team.
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      N
      Nivriti24
      from Hyderabad, Telangana
      Feb 28, 2019
      Resolved
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      Address: Ranga Reddy, Andhra Pradesh, 500084

      I am not getting otp on my mobile for any transaction related to hdfc bank bank, but i am getting calls which is very annoying as the network gets interrupted.

      This has been happening since 19th feb and i have faced maby trouble during this. I called today to hdfc bank and they said that this will be resolved but they didnt give a timeline and it sounded very lame since they were not sure themselves what they are saying
      Mar 31, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 28, 2019
      HDFC Bank Customer Care's response
      Dear Customer,

      We have received your mail vide Ref ID:[protected] and will revert to you in 4 working days.

      -Zubin
      HDFC Bank Customer Assistance.
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        S
        Srinivas s setty
        from Amalapuram, Andhra Pradesh
        Feb 28, 2019
        Resolved
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        Resolved

        Address: Singamsetti srinivas, near Tulips Convent, Moberlypeta, Amalapuram-533201 AP

        I have received sms from oneassist today (Oneassist membership fee has been debited on your card, membership will be processed and welcome kit dispatched shortly) last year i have accepted, but i have not interested renwal process, if any amount debited from my account, i want my money back immediately. My relationship no : 386789, how renewal process without my permission.
        Aug 7, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Feb 28, 2019
        Updated by Srinivas s setty
        Relationship No : 3867891.
        Dear Srinivas,

        We're sorry for the inconvenience caused. To assist you further in your case, request you to share your registered mobile number or membership ID details on ([protected]@oneassist.in).

        Regards,

        Devendra,

        OneAssist, Social Media Team.
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          Nirajsahuwala
          from Siliguri, West Bengal
          Feb 28, 2019
          Resolved
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          Address: 713336

          I have been a customer of hdfc bank for a while and have a education loan with the bank.

          Everything was operating smoothly with the emi getting deducted on the respective dates. However for some reason in the month of january 2019 the emi for my loan has got deducted twice without any reason.

          Loan account number[protected]. Emi of rs. 5, 971 per month deducted on 4th of the month.

          This type of error is not expected from such a large bank. Action should be taken at once. I want a refund of the extra emi deducted.
          Apr 6, 2019
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 02, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

          -Anay
          Customer Assistance
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            F
            Feb 28, 2019
            Resolved
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            Resolved

            Address: #121, Shivaji Road, Shivajinagar, Bangalore-500051, 560045

            Cust id 69069284,

            I have been charged over limit fees of 590 ie 500+90 gst. I have increased my limit by next day. Could you please refund over limit fees. It has gone over limit only for two days or else i was planning to cancel my credit card. I have shared the customer id and credit card number. Could you please resolve this issue. My email id is [protected]@gmail.com.

            Thanks
            Farhan
            Apr 3, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 28, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We observe from our records that your card usage has exceeded the credit limit assigned to your card account and hence over limit fee has been levied. To explain it further, when the total outstanding on your card account (including the balance principle loan amount if any) exceeds your assigned credit limit, an over limit fee of 2.5% of the over limit amount subject to a minimum of Rs.500.00 would get levied.

            -Zubin
            HDFC Bank Customer Assistance
            Verified Support
            Mar 01, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            We observe from our records that your card usage has exceeded the credit limit assigned to your card account and hence over limit fee has been levied. To explain it further, when the total outstanding on your card account (including the balance principle loan amount if any) exceeds your assigned credit limit, an over-limit fee of 2.5% of the over limit amount subject to a minimum of Rs.500.00 would get levied. Owing to your relationship with the bank we have arranged to reverse the over limit fee of Rs 500 levied in your credit card. GST remains payable. The reference number for your request is [protected].

            -Manoj
            HDFC Bank Customer Assistance
            I received my HDFC credit card, and tried so many times to create PIN but failed. I tried this activity on ATM and through mobile also. Kindly suggest how to receive OTP on my registered mob.

            Sunil Trivedi
            [protected]@gmail.com
            Card collection department is harassing in another level shall I finish my career because of you and u r pressurising to do suicide.
            I have told that I will do the payment by feb28 still calling me multiple times
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              A
              Amar Hinduja
              from Pune, Maharashtra
              Feb 28, 2019
              Resolved
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              Maturity payout of my policy with hdfc life is not being released. No specific reason is being given, despite submitting all documentation. Grievance redressal is a sham. They don't respond. I have submitted all required documents 5 times! They keep asking me to submit same documents again and again. Irda should take action against this organized racketeering.
              Apr 4, 2019
              Complaint marked as Resolved 
              HDFC Life customer support has been notified about the posted complaint.
              Verified Support
              Feb 28, 2019
              HDFC Life Customer Care's response
              Hi, if policyholder have any unresolved concern with respect to his/her HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
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                Q
                QueenzKinG
                from Pune, Maharashtra
                Feb 27, 2019
                Resolved
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                Respected sir/maam,

                My mom is the customer of hdfc bank. She was forced by an excecutive of hdfc bank to open an account. On insisting for the same, my mom agreed and opened an account in the bank. Thereafter she was provided a credit card by the bank just because her cibil was good. After taking the credit card, we used it and have been paying the amount every month. Due to some issues we couldn’t pay it and skipped it. We got a call from the collection manager asking to come and visit to the branch. After reaching the branch, the collection manager started abusing and misbehaving using bad words for us. I being the only son of my mom had been along with her. When i asked him to talk properly, he came and hit me. All i wish to know is the proper procedure for recovering the money if it is skipped for a month or two. I mean does the bank give rights to their people to hit if the money is not paid? Or is it a law that they can remove their frustration like this? It’s very cheap of hdfc bank to keep such sick people who doesn’t have manners and etiquette’s to behave to a lady. I’m sure he must not be having his mom or a sister and so he behaved that. I want to know what would be the action taken against such actions of the bank people. I’m waiting for a revert on my email address:- [protected]@gmail.com
                If i don’t get any revert from the bank in next two days i will tweet for the same.
                Thanking you.
                Apr 5, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 27, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                Let us look into it for you. Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                -Anay
                HDFC Bank Customer Assistance
                On[protected] i was paying future emi in bajaj finserv app on loan account [protected] but at the end after entering the otp money got deducted from bank but not received by the bajaj.
                I try to reset my login pin but I receive no OTP to my Airtel mobile number.

                Please note that my mobile number has been updated to my account recently.

                Please help.
                Thanks and Regards
                Whenever I am trying login to HDFC Netbanking, it is asking for OTP. Even after 30minutes I am not receiving. After lot of tries, once in a while I am receiving OTP.
                Recd sms saying Rs999/ spent via credit cardxx1171 at amazon1258399 on[protected]:23:16:19 without PIN/OTP. i have not made any transaction so my account should not be debited. as per RBI regulations PIN/OTP should be used/send by the card holder. Since this is not authorised transaction my credit card should not be debited.
                I applied to credit card application and i got a messge that i have to reply TWV with passcode with in 2 hours. But I due to some reasons i could not reply TWV with passcode with in 2 hours. Now what I have to do???
                My hdfc credit card is 7 month old..

                Still hdfc is not availing me the emi facility on my card.

                Last one month i am follow up for the same but no any response.

                Customer servise is helpless

                very poor service...
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                  P
                  Patan Mubarak
                  from Nandigama, Andhra Pradesh
                  Feb 27, 2019
                  Resolved
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                  Resolved

                  Address: 1 10 60/3, 1st & 3rd Flr, Suryodaya Begumpet, Hyderabad, Telangana, 500016

                  Hai this is mubarak i have a loan in hdfc bank but that is paying but same way with out my permission and my involvement some another person submited my documents and take the loan with out my permission i don't no who take the loan iam already pay the loan emi 20, 000 iam already told the recovery agent but that person forced me to pay the money iam already asked that matter in hdfc bank main branch in begumpet but no one give me the responce so please start the enquiry who take the loan and please close that loan and refund my 20, 000 amount so please solve this problem as earlier as possible

                  Please see the below loan details

                  Loan number : [protected]

                  Loan type : consumer durable loan

                  Loan amount : 37040

                  Tenure : 10 months

                  Emi. : 3999

                  Contact no: [protected]
                  Apr 2, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 28, 2019
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your PAN & aadhar copy number, Complete address of Branch where the same was submitted as per web site ( Along with IFSC code) and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

                  -Zubin
                  HDFC Bank Customer Assistance
                  My application number is CC40740594. Phone verification done by hdfc representetive. Verification is successfully done. But now my status is showing decline. What is the reason.??
                  My application reference no: HFR103156.I have made a payment of Rs:500/-

                  Since then i have been trying to contact hdfc for the application status on the toll free number but no one picks up. Sent an email to hdfc. [protected]@sahaj.co.in no response.
                  I have not received my Fastag yet.
                  On October 19 2018 I purchased a soundbar of RS 14990 and I got message from HDFC bank that im eligible for 5% cashback and that would be credited within 90 working days from date of transaction, but I didn't got my cashback till now, plZ help...
                  I don't know what the hell is this and why so much money got debited from my account... Have a minimum courtesy about informing the customer of what is happening and why?

                  Net PI to HSL Sec A-c 2158409-[protected]

                  What the hell is this and why 10000 has been taken out of my account...
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                    S
                    sanchi1311
                    from Mumbai, Maharashtra
                    Feb 27, 2019
                    Resolved
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                    Resolved

                    Address: Bandra West, Mumbai City, Maharashtra, 400050

                    I had withdrawn a amount from atm of other bank on 18 feb 2019 the amount got deducted but did not dispensed, i had complaint the bank about it but no response i got from the customer care one. The amount is yet not transferred in my account it has been 15 days i am still waiting for the refund to be credited in my account.

                    My details are as follow
                    Name: saurabh satish shetty
                    Account no :[protected]
                    Ifsc code hdfc0000016
                    Atm location where i tried to withdraw is near kurla west
                    Amount deducted rs1000

                    Please do the needful and start the process of refunding the amount in my account.
                    Apr 6, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 28, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

                    -Zubin
                    HDFC Bank Customer Assistance
                    I need to update my contact no as early as possible, I have requested for it before and i can see the same old no, please help me out changing my no soon.
                    Dear Concern,

                    Its my 2nd time complaint regarding my personal loan I want to foreclose my personal loan but you guys are saying I am unable to pay before 1 year
                    but I am going to abroad then who will libel to pay my rest amount .
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                      S
                      seth1972
                      from Bansi, Uttar Pradesh
                      Feb 27, 2019
                      Resolved
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                      Resolved

                      I have booked air tickets (Air india) using regalia services. Unfortunately one of the passengers died before the commencement of the journey. I have canceled the ticket at air india counter, but they said, i have to process it for a refund through regalia since their platform was used for the ticket booking. I have called regalia customer care center, and send all required documents to them required for refund. However, the refund has not been processed till now, despite the passing of considerable time (More than a month). Also, there is no response from the member support team in spite of sending repeated reminders.
                      Mar 30, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 27, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      I understand the inconvenience. Please write to [protected]@hdfcbank.com with your Card No, registered contact info & query. Mention this Ref No.TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                      -Anay
                      HDFC Bank Customer Assistance
                      Welcome kit not received
                      I orderd las week of Sandisk pendrive 32GB. i received yeasterday. but pendrive is not working. my order number. [protected]. so kindly send me or rectify my problem. pendrive is also not good because it's very tight to insert.
                      I have forgotten my credit card pin kindly send me the credit card pin to my registered mobile number or email id [protected]@gmail.com [protected] is my mobile number
                      I have no fund that's why i want settlement my card
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                        Vignesh Kumar Selvaraj
                        from Tenkasi, Tamil Nadu
                        Feb 27, 2019
                        Resolved
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                        Resolved

                        Address: 1057 , Suguna foods , 5th floor Jaya Enclave, near Anna silai, avinashi road, coimbatore, 641018, Coimbatore, Tamil Nadu, 641018

                        Dear sir,
                        Iam vigneshkumar from coimbatore iam having hdfc salary account applied credit card and the process is updated i submit all proofs and verification also gets completed but finally they not approve my card. Application ref number:- 19b[protected]s4.

                        Please approve my application and do needful to get credit card. This is for your information
                        Mar 30, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 27, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We have reviewed your comments expressed and you may look forward to receiving a response to your e-mail id in 7 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                        -Zubin
                        HDFC Bank Customer Assistance
                        I got a call from a rep named SITA from hdfc collection. she was abusive on call, arrogant, i asked her to get me connected to her supervisor, she denied it on my face. if i do not get any revert from anyone here, i will go to the police to file a harrasment case
                        Dear sir,

                        i have opened a PPF account through net banking, once my PPF account opened, i got anna nagar Chennai branch.
                        please transfer this account to my nearest branch.
                        account no. [protected].

                        Regards
                        Dilip P
                        [protected]
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                          A
                          anuraggrwl
                          from Lucknow, Uttar Pradesh
                          Feb 27, 2019
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                          Address: Gautam Buddh Nagar, Uttar Pradesh, 201306
                          Website: www.hdfc.com

                          Hdfc home loan executive vikash ([protected]) came doe meeting twice regarding home loan application
                          Commitment and assurance give by hdfc executive to collect financials and check for processing fee-
                          1. He assured that the sector has been approved by bank and there are no technical or legal issues regarding property status
                          2. Multiple loans has been sanctioned in same location and loan amount 80 - 90 percent
                          3. After supplying the financial and property documents he calculated and assured the required loan 27 lack can be easily sanctioned and can go even higher.
                          4. He assured in front of 2 more people that he is collecting the check for processing fee and in case there are any problems they will not deposit the check and fees will not be collected.
                          5. After 2 weeks they deposited the check and now after more then 3 weeks they are denying without giving any proper / acceptable reason

                          Mr. Akshay ([protected])
                          File no[protected]
                          Akshay. [protected]@hdfc.com

                          They first refused to sanction the loan and then without informing me has sent this email that they has kept the retention money out of the fee and closed the application.
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                            Chhavsum
                            from Noida, Uttar Pradesh
                            Feb 27, 2019
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi

                            I had received call from m/s. Nisha yadav regarding classic assure plus policy. I decide to take it up but needed some time to recheck with the benefits offered. But she is so impatient that she called me from multiple nos ([protected]) whole day n night and when i refused to take it then she started misbehaving saying i have wasted her time. Sending me abusive messages and mentally harrasing me.
                            Kindly teach your employees how to behave in case customer is not satisfied enough to take up the policy.
                            Mar 31, 2019
                            Complaint marked as Resolved 
                            HDFC Life customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 28, 2019
                            HDFC Life Customer Care's response
                            Hi, kindly inform to the customer to write us at [protected]@hdfclife.com to address the concern.
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                              Eashu
                              from Ludhiana, Punjab
                              Feb 27, 2019
                              Resolved
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                              Resolved

                              Address: 152002

                              One of the agent of hdfc credit card had issued me credit card by saying it is free of charge and having no annual maitainance charges for government employees.. But i had been charged rs. 1180/- that is reflecting in my cibil.. Resolve the issue nd stop misselling.. I m working in state bank of india nd in no need of hdfc credit card. But card had been issued by saying no any charges will be applied nd i had not activated the card
                              Apr 3, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Feb 27, 2019
                              Updated by Eashu
                              Agents are misselling products of HDFC.. One agent of hdfc credit card visited SBI Branch ND issued card to every staff member.. Had not explained about charges none had used the card but fee had been applied by hdfc
                              Verified Support
                              Feb 28, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We confirm that your card account was issued as a Life Time Free card subject to activation of M/s. Smartpay in your card account within 90 days of card issuance. However, the same has not been registered in the card account. We confirm that intimation regarding non-activation was given to you. In the absence of your confirmation, your credit card remained as a priced card.

                              -Anay
                              HDFC Bank Customer Assistance
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                                1toka4kp
                                from Pune, Maharashtra
                                Feb 27, 2019
                                Resolved
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                                Resolved

                                Address: Verna Goa, South Goa, Goa

                                Hi, i have salary account in hdfc 5 years back when i was working at that time. After that i changed company & they provided other bank account. Recently i changed new company. The new company have using only hdfc salary accounts. But my hdfc exsisted old salary account showing -7800 balance.
                                The bank converts my salary account converted into savings account & charged monthly.. Now its 7800 negative balance. Without my permission how can the bank convert my salary account into savings account? Even they are not intimated verbally... According to rbi guidlines on savings account banks not charge even its negative balance.
                                I approach branch, but they behaved rudly & refuse to close account.
                                Plz juistice to me. 7800 is huge amount to me. What is the solution?
                                What is the action will take against this bank.
                                Apr 5, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 28, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Kindly email us at [protected]@hdfcbank.com and restate your concerns and also share us the name and address of the branch where you had visited so that we can check and assist you. Kindly visit the following URL to access information for the complete address details of our Branches: https://bit.ly/1FVOjPE. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                -Anay
                                HDFC Bank Customer Assistance
                                Verified Support
                                Mar 02, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We understand that our Branch Official Mr. Dipak Desale has contacted you and addressed your queries and concerns. Please feel free to speak to Mr. Dipak Desale on [protected] for any further clarification or assistance.

                                -Zubin
                                HDFC Bank Customer Assistance
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                                  E
                                  Ebrahim Shirazi
                                  from Mumbai, Maharashtra
                                  Feb 27, 2019
                                  Resolved
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                                  Resolved

                                  Address: Mumbai City, Maharashtra, 400010

                                  I have been wrongly charged with an amount of rupees 2249 with reason. Dc intl pos markup[protected] mir[protected]
                                  Ref id[protected]

                                  Kindly resolve the matter at the earliest. This has happened before too kindly resolve and revert back the amount. This is very wrong of getting deduction of money evertime. I am very annoyed by this and truly disappointed.
                                  Apr 5, 2019
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 28, 2019
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We request you to write to us at [protected]@hdfcbank.com from your registered email id along with your account details, contact details, transaction details and issue details for further assistance. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                  -Anay
                                  HDFC Bank Customer Assistance
                                  I have not given any authorization to any one and receive this sms.
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                                    D
                                    Dhananjay Dadhich
                                    from Chennai, Tamil Nadu
                                    Feb 27, 2019
                                    Resolved
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                                    Resolved

                                    Address: Mondrain Apartment Wipro Street Sholingnallur Chennai, Chennai, Tamil Nadu

                                    I got my hdfc food card (In dec 2018) and uploaded it's details on my salary definitions provided by my employer but unfortunately there was a mistake in card no. So the amount of my food card is deposited to other card no. Please help me in this matter and kindly refund my money in my food card.
                                    Name - dhananjay dadhich (Working in tcs)
                                    Contact email id - dadhich. [protected]@gmail.com
                                    Apr 3, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 27, 2019
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    I request you to share your complete concern, card no. and registered contact details to [protected]@hdfcbank.com and TCSActivation.[protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                    -Zubin
                                    HDFC Bank Customer Assistance.
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                                      R
                                      riya joseph
                                      from Kolkata, West Bengal
                                      Feb 26, 2019
                                      Resolved
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                                      Resolved

                                      Address: Pune, 411033

                                      There was 2 months payment to be made for credit card to which the team deducted the amount from my hdfc bank account without any intermission neither the account was linked. To understand what has went wrong i went to the cc head office in pune bungarden road. After understanding the delay in two months payment they blocked my entire salary. When asked to take the amount and release the rest they said that's not possible when asked for the solution they said we can settle the amount and can consider this amount as 1st installment and rest can be given by giving 4 cheques of rs. 1500 and i agreed to it and asked to complete the process. The said we'll process the request for settlement and get in touch with you. I was in touch and taking the follow every now and then.., the person mr. Vijay who was dealing with my case said not to worry we have processed the request and waiting for the approval from the chennai head office and it will take sometime.

                                      After a month i got a text message for the credit card due payment with the interest, i contacted mr. Vijay and informed that i've been charged again with the interest he said not to worry as the request is in process for settlement and will wavie off the charges. 3rd month again i received a text with interest and again my account was blocked. I again contacted the team and they unblocked the account. It happened 3-4 times but the response was the same that the request is in process and anything above the settlement amount will be waived off. This happened in 2016, after too many follow ups and visiting the headoffice each and everytime with one answer from there end stating the request is still in process.

                                      The issue hasn't resolved yet and today its 2019 i haven't received any response from their end. And now when i checked my hdfc bank account i see that they have again blocked my account for rs.50, 000

                                      I need this to be resolved as non of the hdfc team are co-operative. They are charging me for no reason and want this to be resolved asap.

                                      Mb:[protected]

                                      Regards,
                                      Riya
                                      Apr 8, 2019
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 27, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      With regard to the settlement of your credit card, we request you to contact our Debt manager at[protected]/41467902.

                                      -Zubin
                                      HDFC Bank Customer Assistance
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                                        S
                                        Singh Indresh
                                        from Delhi, Delhi
                                        Feb 26, 2019
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                                        Address: citycom networks pvt ltd, 258, okhla phase 3 new delhi, New Delhi, Delhi, 110058

                                        When I have already surrendered the car on 31 march 2017 to HDFC bank, and received the NOC also then why again after more than one and half the HDFC bank hold the negative balance in my saving and current account. warning kindly solve this issue with immediate effect, otherwise i will proceed for legal action on bank and the employee involve in it. Already complaint this in past also then why the same incident is repeated by bank. this is last time else i will proceed for police complaint and legal action from court through consumer forum.

                                        Loan account number is 42558480
                                        HDFC Bank saving account number is [protected] showing negative balance of -INR -160, 576.39
                                        HDFC Bank Current Account [protected] showing negative balance of INR -156, 281.90
                                        HDFC Bank customer support has been notified about the posted complaint.
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