[Resolved] HDFC Bank — simple query not understood

ram1946

from Mumbai, Maharashtra

Website:

HDFCBANK.com

My customer id is 715008. A simple query on my credit card ending with 6727 was raised as under a month ago. Till date the bank personnel is not even able to understand the query and responds with irrelevant messages. My query is simple as stated below:

Aa) one of the merchant site namely bajaj allianz life insurance webiste shows that my insurance policy is registered for auto debit on my credit card although i have never registered the same anywhere.
Bb) till date no auto debit hs been made and i have been paying the premium manually online using my credit card.
Cc) there has been no dispute of whatsoever till date. But i requested the bank to ensure that no auto debit is made as a protective measure on my card.
Dd) the matter was taken up with the merchant who never bothers to resolve the problem instead responds with policy details etc. It appears that the merchant company do not have any personnel to remove the auto debit pop up being shown when i loginto the policy. Their it department appears to be incompetent even to understand the problem.

Thus the matter needs to be resolved by the bank blocking all auto debit transaction request if received anytime from the fraudulent merchant as a protective measure. The bank can take up with the merchant if feasible.

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Dec 5, 2018

Complaint marked as Resolved

The bank suggested to block my card which is not a proper resolution since the merchant in question has clowned the credentials in the past and made auto debit mandate without my authorisation or consent. The Bank does seem to know any solution.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2018

HDFC Bank Customer Care's response Dear Customer,

We observe that we have responded to your e-mail on December 01 2018, 06:05 PM. For further clarification, we request you to reply to the e-mail received. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance

Dec 04, 2018

Updated by ram1946 Yes but the solution is not workable since again the merchant will clown the card. You should block auto debit from this merchant since just for one fraudster one cannot change the card or run away from the country.