Hello,
Myself Karthik, I have booked air ticket for my friend through Smartbuy on 28.11.15 with amount of Rs. 2735. Actual travel date was 03.12.15, but due to heavy rain in Chennai entire airport operation were suspended. Cancelled of flight from Spicejet refunded to Agent(Goibibo) on 05.12.15 itself. Goibibo Refunded amount to Smartbuy on 25.12.15 itself. but you Hopeless Hdfc smartbuy still not at all process the refund. why this much purpose delay. If your customer like me missed to pay 1 or 2 days, immediately you are charging debit interest, late fees and its taxes. If any clarifications we asked thro' online or Phone banking officers and finally we force to go to Hdfc ATM/Bank. Nothing user friendly for your customer. Even you smartbuy announced initially offer as well as 10% cash back after 60 days, this too i have not got credited in my credit card account. I am very much disappointing why i purchased HDFC Credit card. Ridiculous service by HDFC Smartbuy. there is no customer care mail in your portal & customer care number always busy busy busy only, this shows your how you cheating your customers. I want full refund (Rs. 2735) immediately with interest from 25.12.2015 else i don't have other option request with consumer court
Transaction date made by me : 28.11.2015
last four digit of my credit card : 1715
Refer below mail FYR,
[protected]-----
From:"Mayur.ShingariCD"
Date:Sun, 10 Jan, 2016 at 6:52 pm
Subject:Re: [#1101332] Refunds
Hi Ganesh
Greetings from Goibibo.com
As advised earlier we have initiated the full refund to HDFC Smartbuy from our en on 25th Dec'15. Further we request you to please get in touch with HDFC Smartbuy team to track the refund. Please find the attached screenshot for your reference.
Thanks and Regards
Mayur
Gocare Team
On Sun, 10 Jan at 4:36 PM, Ganesh_raj1984 wrote:
Dear team,
Still I am not getting my refund. Why this much delay. Request your support to get my amount back as soon as possible.
Request you to process on Top priority.
Regards,
R.Ganesh
[protected]
Sent from Yahoo Mail on Android
________________________________________
From:"Mayur.ShingariCD"
Date:Wed, 30 Dec, 2015 at 2:59 am
Subject:Re: [#1101332] Refunds
Hi Ganesh
Greetings from Goibibo.com
Kindly note that we have initiated the full refund to HDFC Smartbuy from our en on 25th Dec'15. Further we request you to please get in touch with HDFC Smartbuy team to track the refund.
Thanks and Regards
Mayur
Gocare Team
On Fri, 25 Dec at 5:23 PM, Goibibo Helpdesk wrote:
Hi Ganesh
This is in regards to the booking id NSGBB6FMN.
Please note that we are working on your issue and shall revert by maximum Tuesday EOD.
Thanks and regards
Mayur
Gocare Team
On Wed, 23 Dec at 8:53 PM, Ganesh_raj1984 wrote:
Dear Kriti,
i have attached my flight tickets details and my PNR no is BB6FMN.
Request your help to get my amount back.
My mobile no is [protected].
Regards,
R.Ganesh
Was this information helpful?
We note that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful.
1.Name as mentioned in the card account,
2.Last four digit of your credit card (xxxx xxxx xxxx 1234),
3.Contact number as updated in the card account and latest contact number.
You may write to us at: [protected]@hdfcbank.com and we shall assist you.The reference number for this interaction is [protected].
-Anay
HDFC Bank Customer Assistance