HDFC Bank — swipe machine

On 09/01/2020 i maked a payment from debit card form hdfc swipe machine at ashoka mobile. Pune topurachase a product but later i cancel to buy that product. Shopkeeper give me a void transtion slip of 16000rupees then six day latter i contacted my bank asked about refund but they said the marchant climb the money
Please hdfc take a action agaist it or i have to go file a case. I attacing void slip copy
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 17, 2020
HDFC Bank Customer Care's response
Dear Customer,

I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
Verified Support
Jan 17, 2020
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
Jan 18, 2020
Updated by S1rushi1s
Sir how can i mention reffrance number its protected please mail it on my email adress
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