Claimed

HDFC Bank Complaints & Reviews

2.9

Updated: Jun 7, 2026

Complaints 32953

Resolved

18420

Unresolved

14533

Good! HDFC Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that HDFC Bank step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to HDFC Bank

Having problems with HDFC Bank?

File a complaint and get it resolved by HDFC Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

HDFC Bank reviews & complaints page 491

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: yagachi technologies pvt ltd, kandali hassan, Hassan, Karnataka, 573201

I am veena, having credit card ending number is 8602 and without doing any transaction i have blocked my credit card through online, but i have received one more duplication card bill after 2 months that card ending number is 1669.
This bill is generated in my name with company address having due of rs 4888.

Please clarify the below mentioned my issues

1. Please let me know why this mis use of my credit card without my knowledge with your reputed bank, i need this clarification immediately, i will be returning this original credit card (Credit card ending number is 8602) to your bank without using.
2. Attached bill lifetime free card charges -1899 rs.
3. The above details are not communicated to me by credit card issuer
4. My salary 5000rs deducted on 7th jan 2020
The back is charging unwanted fees from credit card which is not used and debiting from my savings account
Branch of bank kasturba road bangalore

Feb 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2020

HDFC Bank Customer Care's response Dear Customer,

We would like to clarify that, your card ending 8062 was hotlisted, as per your request on 04/12/2019 and a new card ending 1669 was generated. However, physical plastic was not despatched, in the absence of your request for the same. Here, we wish to clarify that the statement carried the new credit card account number.
we request you to contact our Debt manager at[protected] / 67268002. Alternatively, please feel free to write to us at PriorityRedressalRPM.[protected]@hdfcbank.com, we shall assist you.

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Brigade Software Park - Block 'B', 6th Floor, 27th Cross, Banashankari 2nd Stage, 560070

I applied for HDFC Fastag on 8th of January.
On 15th of Jan I received a sms saying "the Fastag is issued Successfully", which I have not received until now. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number ([protected]) is also not reachable.
I am bale to login with the Customer ID[protected] and the Wallet ID - [protected]. But I have not received the physical Fastag.
Please make the Customer Support number([protected]) accessible; where would the customer register a complaint if the Customer support number itself is not accessible?

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Telangana

Hi

I have been debited 177/- twice on jan 2nd and jan 15th stating as 3rd party txn inc gst. I made a deposit on 02nd jan for which once amount deduction is fine i guess. Not aware of all these.
Why is this deduction happening without our knowledge. Help me in this.
Could you help me reverting back my money which is debited again.

Regards
Saiteja

Feb 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

HDFC Bank Customer Care's response Dear Customer,

HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network.However to deter indiscriminate deposits and to offer the service in a controlled manner, third party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank.

Third Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.

Please feel free to write to us using below URL further assistance

https://bit.ly/2FWXFl0

Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Zubin
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello team

I would like to bring to your notice that i had requested for a prepaid gift card on 23rd of december and i am yet to receive it. To my surprise there is zero communication on the whereabouts of the card and there is no well defined way to track the status of the card.
Till now i have received just a mail saying card is loaded with the sum, when i tried o conatct the customer care they requested for the entire card number which is not there with me as i am yet to receive the card.

Please do the needful as this is very frustrating and absolute unprofessional behavior.

Regards
Gaurav

Feb 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Manoj
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 401506

Today I am trying credit card through cash withdrawal but cash not received and Msg Receive your card through cash withdrawal.

Card N-[protected]

Name-Kaushik Pradip Raut

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: E/9 FAIZAL PARK BARKOSIYA ROAD, Kheda, Gujarat, 387001

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Feb 18, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: C33 Blue bells choudhary park wakad, Pune, Maharashtra

Hello,

I have applied for hdfc fasttag on 12 december 2019. And received customer i'd on 18 december 2019. Hdfc send message on 18 december that your fasttag will be delivered in 8 days. Now it is more than month still i didn't received any thing.
I am now planning to travel... Don't know what to do.

Customer i'd[protected]
Wallet i'd [protected]

Regards
Nikhil kulkarni
[protected]

Feb 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

HDFC Bank Customer Care's response Dear Customer,

We would like to confirm that TAG was dispatched to your communication address & the same is received by cakara on 27 December 2019. For any further assistance please feel free to email us at fastag.[protected]@insolutionsglobal.com or call us at[protected]Toll-Free)

-Bejoy
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Lakshmi niwas kolgaon fata at post kolgaon tal shrigonda, Nagar daund road, 413728

I'm gajanan shinde from ahmednagar
I own a car n showroom people's says the fastag is compulsory for car and they sold hdfc fastag to me
But it's not working when i go to the toll plaza staff says fastag is not working it's blacklisted
And when i ask them that how to remove it from blacklist they says only hdfc bank can remove it
I tried calling hdfc customer care number for whole day but it's not answered by anyone
Please help me to solve my problem
Thank you

Feb 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

HDFC Bank Customer Care's response Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

-Bejoy
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: C33 Blue bells choudhary park wakad, Pune, Maharashtra

Hello,
I do not received my fasttag. However login i'd and consumer no generated 1 month back on 18 december 2019. I received message from hdfc that it will be delivered within 8 days. Now i am trying to connect customer care but nobody picking phone. Don't know what to do... As i am planning to travel on saturday.

Customer i'd[protected]
Wallet i'd - [protected]

Regards
Nikhil kulkarni

Feb 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

HDFC Bank Customer Care's response Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

-Bejoy
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ajmer, Rajasthan, 305901

Sir
I have fastag having Wallet ID is : [protected].

It is being auto debit with Rs. 230 on 14-Jan-2020 in the name of adjustment entry. It is an unauthorized transaction. I have not permitted to deduct the same. We understand that there is error is system or somebody is doing malfunctioning.

My balance was Rs. 410/- but now it is showing Rs. 180 only. Hence Rs. 230/- is being deducted wrongly.

We are trying on toll free no but it is always busy.

Please clarify and confirm the reason.
for any query please call on [protected].

Regards
Ashish jhanwar
Beawar

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nagarjuna Nagar tarnaka, 500017

My account 501*6534 went into - balance of 2k when i check why the account is on hold it was showing hdfc bank — mirevenue hold through gefu. Firstly i don't understand why this had happened and i really demand an explanation and make corrections immediately that is really appreciated if done.

Reach me on [protected]

Without any update how can bank take these decisions very disgusting

Feb 22, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

HDFC Bank Customer Care's response Dear Customer,

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kapurthala, Punjab, 144401

Respected sir,

I want to inform you that i visited hdfc bank branch to request mr. Vikas sharma to provide a copy of my resignation letter to receive my relieving letter. But he ignored my request every time and that is happening from year[protected].

I also submit my request directly to concern department to provide my relieving letter but they replied to provide resignation letter copy.

Please help me to provide my relieving letter as soon as possible.
My all details are mentioned below.

Regards
Amanpal singh
Mob:[protected]
Dated: 16-jan-2020

My details are given below

Emp code
163736

Emp name
Amanpal singh

Doj
04-jun-16

Dol
30-oct-16

Designation
Sales officer

Feb 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

HDFC Bank Customer Care's response Dear Customer,

Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

-Bejoy
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600005

Hi,

I want to know the reason for the charges of ₹165 from my account with the description as "INTER-BRN CASH CHG".

What is that for? Why you are charging me?

Custom ID[protected]
Phone # - [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 110095

Today, 015 jan2020, rs 177 had deducted from my hdfc account. When i checked the deduction the detail is showing there as "3rd party cash txn inc gst". I am not aware about this deduction? Why the account has been deducted on such an amount without informing to the customer? It is really unsafe to keep funds in account. I need my refund back

Regards,
Divyanka.

Feb 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Ana
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500087

On 14th jan-2020 i have received text message from hdfc bank fastag, they charged me rs 200 for adjustment entry even when i was at home, can hdfc explain what is this adjustment entry and why have they charged me.

Looks there is some big time fraud going on in the name if fastag and they are looting people just like that. I am never going to recharge my hdfc fastag again unless they explain me what they have charged me for.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: A603, Blueberry Apartment, Papde wasti,, Hadapsar, Pune, Maharashtra, 412308

I am been charged rs. 177 stating inter-brn cash chg incl gst.

Not getting proper answer on this from branch. I have a salaried account and transaction and other services are free for me.

I did a deposit of 49500 for which i have been charged, which i should not be charged.

Account number: [protected]

If it is in rule, please let me know, i will be pleased to change my salary account to other bank, they are begging me to open my account in their bank as i have excellent cibil score.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Please help me with the date when i will get my salary and relieving letter.
Their is any problem regarding this let me know
Because its taking to much time and please help me with concern person to contact about further
My employee code is 209360
Hdfc bank gansoli branch
My date of resignation was 18/7/19
My last date of working was 17/8/19
Do the needful

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2020

HDFC Bank Customer Care's response Dear Customer,

please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

-Anay
HDFC Bank Customer Assistance

Jan 16, 2020

Updated by Viralpitroda Myself viral pitroda
Employee code- 209360
Supervisors name - dharmendra paride
Office location- gansoli branch
Please do the needful

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: M.I.G.-52, Indraprastha garden, sagar road, Chhatarpur, Madhya Pradesh, 471001

Dear sir/mam, i made a transaction using payzapp (A/c no.- in[protected] using card withdrawal on 18th nov'18 on jabong website, placed an order (Order id[protected]-7669501). Due to some reasons i returned the product. They intiated the refundable amount of rs.1538 on 6th dec'18 with the bank reference number is[protected] but that amount isn't credited yet to my account. I made lots of calls to merchant and bank. The merchant said - "the transaction is successful talk to your bank side" they don't even tell about the bank in which they transfer the amount. Whenever talk to the bank they said - "there is no refrence id". They didn't resolve my problems till today. I don't know where is my credit and where i complaint. I am totally fed up with talking them. My registered mobile number on jabong is - [protected] and the email id is - [protected]@gmail.com

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Shivsagar Estate Dr Annie Besant Road Worli Mumbai 400018, Mumbai City, Maharashtra, 400018

Hello my loan no. Is 7269071
I have 2 accounts on same customer id. At the time of loan without intimation hdfc agent add my salary account to my loan account.
I said him to add my saving account to my loan account. I use my salary account very rarely.
This month emi bounced and 649 inr deducted from my account. Bank didn't refund my 649 inr.

Feb 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mahindra world city HDFC Branch,Chennai, Chennai, Tamil Nadu, 600053

Resolution: change of wrong email id in my account

Having hdfc as my salary account, opened like 8 months before through my working organisation. My email id registered in my account is wrong so that im not receiving any transaction alerts and statement mails. Have given complaint thrice earlier.
Meanwhile, my mobile/net banking password also prompts some error. When i try to change the password, it sends an otp to mobile number & email where im having no access with since mail id registered is not mine.

Jan 15th 2020 is my hdfc credit card due payment date where i literally struck up now without any access to pay the bill. Gave a complaint to customer care through ivr twice but still no support. Hope the respected team would help me on this.

Jan 29, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines