[Resolved] HDFC Bank — transaction reversed but amount is not credited in my account

[Resolved] HDFC Bank — transaction reversed but amount is not credited in my account

S SBK@04 from Erode, Tamil Nadu

Transaction of rs. 500 is reversed by kake walk yesterday but amount is not credited in my bank account. Transaction was done through hdfc debit card. I have attached a screenshot of the message that i got from hdfc bank after the transaction was reversed, but i checked my bank balance and found that amount hasn't been credited yet. Kindly consider my request. Thank you. +1 photos Was this information helpful? No (0) Yes (2)
Feb 25, 2019 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Jan 23, 2019 HDFC Bank Customer Care's response Dear Customer, Your request for customer dispute has been logged. The complaint id no. is 1797306 As of today the amount has not been claimed by the acquiring bank. In case the acquiring bank does not claim the transaction amount by the 9th day, the amount will be re-credited to your account. In case, you do not find any credit to your account after the above-mentioned time frames (as applicable), we request you to refer to the Dispute process as follows: Kindly fill in the Cardholder Dispute form & the proof that you have attempted to resolve the dispute with the Merchant ( (i.e. Email comm.or letter) and fax it across to us on[protected] to the kind attention of Charge-back Unit mentioning the reference number in the subject line of this e-mail, so that we can initiate a charge-back. Please write back to us confirming the date when you have faxed the same, to enable us to confirm its receipt. Please visit the following link for Cardholder Dispute form: https://bit.ly/2F84OME Should you be requiring any further information/clarifications on this matter please feel free to write to us. -Nadia HDFC Bank Customer Assistance
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