[Resolved]  HDFC Bank — transaction timeout

Address:TAVEREKRE, Bangalore, Karnataka, 560029

I have done the imps transaction of amount RS.500 from my hdfc savings account to other bank account via netbanking.

I received transaction timed-out message on my register mobile, however the amount was deducted from my account and was not delivered to other end.

This is my 2nd issue from HDFC in same month. Why dont you credit it back when Transaction timed out and money debited from account??? What if its very urgent like to pay bills in hospital and dont have any extra money.???

This is pathetic process from HDFC.
EVEN I COULDN'T CONNECT TO CUSTOMER CARE DUE TO TECHNICAL PROBLEM ON BANK END.
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Jul 19, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 17, 2019
HDFC Bank Customer Care's response
Dear Customer,

We would like to state that the deferred transaction has been timed out and will be settled offline. Kindly contact the beneficiary/beneficiary bank for further status. Sometimes due to a technical issue at beneficiary bank end, it may take 2-3 working days for the payment settlement in beneficiary party's account/reversal back to the remitter account. In case of non receipt of reversal/beneficiary still denies of having received the funds at their end, within stipulated time as mentioned above, do write back to us with the beneficiary's latest bank account statement (statement with bank logo & account number) or beneficiary bank's written confirmation of non receipt of payment, to enable us to check.

-Nadia
HDFC Bank Customer Assistance
Jun 17, 2019
Updated by chandrasekharcc
Hello,

beneficiary didnt receive the amount and i hope you have the beneficiary bank details to whom i transferred.
Do you really mean to say i have to go and ask beneficiary to get the bank statement that too bank logo and account number ???

Cant you see whether the transaction is successful or not when it was timedout??? OR from how long HDFC allowing customers to send amount to other end with timed out errors/ transaction failed errors??

Do not just reply with your logic less details.
Anyways will wait for other 2 days and I would be closing account with HDFC if proper action is not taken against my complaint.
Complaint comments 

Comments

I have done the imps transaction of amount RS.5500 from my hdfc savings account to other bank account via netbanking.

I received transaction timed-out message on my register mobile, however the amount was deducted from my account and was not delivered to other end.

This is worst issue from HDFC in same month. Why dont you credit it back when Transaction timed out and money debited from account??? What if its very urgent like to pay bills in Somewhere and dont have any extra money.???

This is pathetic process from HDFC.
EVEN I COULDN'T CONNECT TO CUSTOMER CARE DUE TO TECHNICAL PROBLEM ON BANK END.

Ashath's reply, Apr 21, 2021
Same problem
Please tell me solution this problem
Sandeep Kumar Ghosh's reply, Apr 28, 2021
I am also facing the same issue for an IMPS transfer today.
I have done the imps transaction of amount RS.8000 from my hdfc savings account to other bank account via IMPS through netbanking into one of amy accounts at Indian Bank

I received transaction timed-out message on my registered mobile, however the amount was deducted from my account and was not delivered to other end.

This is a huge issue during emergency situations. Why dont you credit it back when Transaction timed out and money debited from account??? What if its very urgent like to pay bills in Somewhere and dont have any extra money.???

This is pathetic process from HDFC.
EVEN I COULDN'T CONNECT TO CUSTOMER CARE DUE TO TECHNICAL PROBLEM ON BANK END.
JAYA DEB's reply, Jul 30, 2021
Hi all could you please help me how did this got settled?? I also made an imps transfer from Hdfc to kotak and the amount got debited from my account immediately but after 4 hours also still not credited to beneficiary’s account.

I am right now out of India and it is really a pathetic situation to manage all these from here. I already emailed them also tried to reach the customer care but the numbers are not working.

Please help as this is an urgent situation. I need this money to get back and pay the creditors and no extra amount in my account to pay. Please help what you all did next to get back that money.
Yes, I am also facing the same issue. Really this is very worst services. . I transferred the amount for some emergency purpose still the amount not received to the person. Also, money debited from my account. Someone, please tell me the exact timing when will I get the amount back
Yes, I am also facing the same issue. Really this is very worst services. . I transferred the amount for some emergency purpose still the amount not received to the person. Also, money debited from my account. Someone, please tell me the exact timing when will I get the amount back

Nick_30's reply, Apr 30, 2021
I faced same issue, after how many days the amount was refunded?
Same with me. I've transferred huge money which has times out. Customer service does not respond. It's terrible
The same issue happened to me today in HDFC. I also called customer care, but couldn't get connected. Someone, please tell me how long will it get reverted or credited to the beneficiary.
Today I made a IMPS transaction from HDFC bank to Canara Bank. The RRN number is[protected].
The transaction says it's timed out.
The amount is debited from my account but it has not credited to the beneficiary account.
When reached out to beneficiary bank, they said the amount has not been credited and to contact HDFC Bank.
This is really not acceptable from HDFC bank, I tried reaching out to HDFC customer care, but I couldn't get connected even after trying for more than 45 mins.
I tried reaching out to my customer relationship manager, no response.
Is this your service? I'm customer of HDFC bank since 2011, now I might have to think of choosing other banks if this is the pathetic service

Same issue has happened with me also. It got timed out and amount got deducted asking to contact beneficiary's end.
It seems HDFC bank has some issue in IMPS transactions, Like all, my transactions also got timed out, and amount is still not credited to none of the account. I have dropped email to support but no response as of now.
Same issue has happened with me also. It got time out and my money was deducted from my saving account. Pathetic service

hdcf's reply, May 18, 2023
how many days it take for return
My amount got deducted while transferring from account and got message as timed out due to technical reason.
hdcf's reply, May 18, 2023
how many days it take for return
I also faced the same issue with hdfc, I have transferred for emergency purpose from hdfc to Indian Bank, amount debited from account not received at benificery end, as I checked the status of transaction it shows transaction timed out at benificery end,
What is the solution for this issue, please let me know
I have the same what is wrong with stupid HDFC bank
One of my relative is hospitalised and they needed 50, 000 urgently to pay bills at the hospital but money is stuck in the process. I got transaction timeout error at my end and money got deducted.
Can anyone help me it's a matter of life and death. Please!
I’m facing the same issue. Transaction got timed out and money not returned. Don’t understand the logic of waiting two days and checking beneficiary statement along with their account number. There has to be something else to do.
URGENT, Dear HDFC Bank, am begging you to credit my amount which is kept on hold due to you worst technical glitch, (timeout while imps), I have a emi in other account, if not paid on time lot of penality for me. It happened on 31st March still money not reverted.
RBI SHOULD LOOK INTO THIS.. TYPE OF ISSUES DONE IN HDFC.
URGENT. 35000 RS.
Same Issue
Seriously Worst
Around 5, 400 went in vein
And the Customer Care is never reachable
Worst banking service...
I am facing the exact same issue, around 60k is stuck somewhere, neither reflected back in my HDFC account nor received at beneficiary account. It's been more than 24 hours now. HDFC bank is so pathetic, what if this fund transfer is time sensitive? There is no way to call them and fix this bcz they aren't taking the blame says it happened at the beneficiary account end, not even able to provide a timeline to fix this.Horrible bank for real.
Nick_30's reply, Apr 30, 2021
After how many days amount was refunded?
hdcf's reply, May 18, 2023
after how many days money returned
Even Yesterday its happened from me rs 10000 from hdfc bank i have transferred to Indian bank and money is debited from HDFC but still its not credited to indian bank. Its shows as transcation suspect.
Nick_30's reply, Apr 30, 2021
After how many days amount was refunded?
I am also facing this issue. I transferred a huge amount from my HDFC bank account to another bank account. Money got deducted and got success message displayed on screen. But at same time received 2 SMS messages, earlier one saying money deducted from my account and next one with timed out error. Worst part is even the transaction is timed out at beneficiary's end the money is not credited back to my account. Rather HDFC bank is advising to ask beneficiary to check with their bank. This is not done. HDFC should revert such transactions immediately. In this pandemic situation, reaching the money to needy is very critical.
I am also facing exact same issue.. I transferred 30k to other bank via IMPS and then transaction was timed out but money got debited.. Can HDFC bank tell me till when money will be refunded to my account or transferred to payee..
This extreme emergency situation please help!!

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