[Resolved] HDFC Bank — unable to receive otp

[Resolved] HDFC Bank — unable to receive otp - nri account

V Vijay Subramanian Hariharan from Bengaluru, Karnataka

I am not getting otp when i initiate transfer or try purchasing stuff online. I tried both the options - email and mobile and its not getting delivered. The unfortunate part is - i am unable to raise a complaint in hdfc bank portal - it asks for a country code and if i type 1 its not accepting it. If you have a portal that can be used only from india... Please dont ask people to convert their account to nri account. I tried calling them, it asks for tpin, which i dont have. The bank has my money, and there is no way to connect with the bank. I work in a bank in the us and this is the worst possible way to treat a customer,. Was this information helpful? No (0) Yes (0)
Dec 11, 2019 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Nov 06, 2019 HDFC Bank Customer Care's response Dear Customer, We request you to kindly login and retry doing the transaction. In case you are facing the same issue kindly Click on https://bit.ly/2Lzhyn3 to share the required details along with your Cust Id and step by step screenshot of the error received to enable us to check and assist you further. Please mention reference number TT[protected] for us to promptly respond to you via e-mail. -Zubin HDFC Bank Customer Assistance
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Comments

GaneshSwami

Hello, Whenever i try to select an option as my email to receive OTP to my yahoo mail account, it never reaches to my yahoo mail inbox.

This is happening when i am doing my activty in bank transactions and i am not able to proceed

This is causing headache, Can you resolve this immediately.

Thanks,