HDFC Bank Complaints & Reviews

Hi
I applied for fastag and i have submitted the all the required document through online and i got a sms stating that account created successfully but i didn't get any information regarding how to collect my fastag.
Sms received for the same is etoll1291683

There is helpline given in that site (Services and sales) but its always busy, no one is there to attend our call.

It will be great if you could update the status or there should be email_id for customer care.

Thanks
Ajay shah

Ref no. Hfr430057
I have got the email/sms that fastag issued successfully on 22nd nov.
However still now i haven't received the tag. Please could you check the status.

I see another user complain the same issue and customer care responded to contact fastag.[protected]@insolutionsglobal.com. Is it the right email. Is there anything that we need to replace in [protected]?

I have apllied for hdfc fastag ref no.:hfr556391 on 26 nov 2019, i got my bank account deducted with rs.1000.. But did not got confirmation message or any application message yet. We are provided with tracking code.. But how to use that tracking code and where to use it is not availble on the website... Please help to resolve this problem as soon as possible

I have applied for the fastag on 26/11/2019 after completing all process at payment page after entering otp i got error but 500 rs deducted from the account and not get any confirmation or acknowledgment. Neither i know the ref number because error on the page.
My custid is[protected].
How to proceed further now?
How to knkw the status of my application.
First time got error from hdfc.

I purchased a hdfc fastag more than a week ago and i received a mail stating that the fastag is been issued and 200 rs have been credited but till date i haven't received any fastag. Also i tried contacting mailing hdfc but the number doesn't work at all. I have never expected poor service from hdfc.
Kindly help me out and issue a fastag or refund my 500 rupees

I applied for hdfc fastag on 17-nov, and received the fastag and welcome letter with cust id, wallet id etc on 25-nov. When trying to register at the given portal, i am getting "no record" error.

I tried entering all details (Cust-id + wallet-id, rfid-no + wallet-id), but none of them worked.

The hfr no is hfr390767.

I tried calling the toll free number many times and it is never reachable.

Request to please resolve this issue.

I purchased a samsung galaxy s10+ phone 8 months back and opted for consumer durable loan since there was an offer that 6000 would be credited as cashback. I have paid 8 emis till now but haven't received the cashback. There is only one emi pending now and i am worried that i will not receive my cashback. Please help me out. I tried contacting customer support but the number doesn't work at all.

I have opted for fastag with hdfc and there is no proper response from their end. Nobody is attending the call nor replying to the mails sent. Payment for the same has been made but i have no clarity by when i will be receiving the rfid tag and to which address will the same be sent.
Tried calling their customer care number and it is always busy and in case the calls get through, they dont attend the call.

Poorest service from hdfc.

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

It is unfortunate, i applied for hdfc fastag through online application reference no. Hfr383548, and paid the required amount of rs. 500/- but there is not response from the bank whether thorugh sms or e mail, i am unaware of the progress of the fastag, since 2 days continuesly i am try to contact through their customer no but it is always busy, i am very much unhappy with the service of hdfc fastag.

It is unfortunate, i applied for hdfc fastag through online, and paid the required amount of rs. 500/- but there is not response from the bank whether thorugh sms or e mail, i am unaware of the progress of the fastag, since 2 days continuesly i am try to contact through their customer no but it is always busy, i am very much unhappy with the service of hdfc fastag.

Applied online for the fastag but have not received any further communication or confirmation mail even after 4 days

Hfr481133

No representative has reached me even after 4 days as the payment page claimed. Hdcf is in total dark to reach them in this regard.

Need to update the mailing address for receiving the fastag, but not able to reach the toll number for the past 4 days.

I purchased a hdfc fastag more than a week ago and i received a mail stating that the fastag is been issued and 200 rs have been credited but till date i haven't received any fastag (Customer id is[protected] and wallet id is [protected].). Also i tried contacting mailing hdfc but no one responds looks like hdfc is least intrested to help customers
I have been a hdfc customer (Fort branch) for last 25 years (Initially times bank), didn't expect such kind of hopeless treatment from them. This is total lack of service, misuse of dominant position and mental harassment of sincere customers.
Kindly do the needful and at least i should get my 500.00 rs returned in my account.

Sandeep shukla, (Mobile [protected] and [protected])

Dear sir

Am a savings account holder 51495815 in idfc bank, malleshwaram branch.
I have applied for loan closure for car loan 69077890 on 14/11/19

Find acknowledgement they mention 7 days to get noc and it has been 12 days i didn’t get any email or phone call or letter after regular follow up.

The loan is still active and nobody called for disclosure loan fees. Im in verge of selling the car and they have dragged me without any response.

I doente have any idea where to complaint

Hi,

I was trying to apply for hdfc fastag on nov 25, 2019. As i have a savings account in hdfc since 2005, i thought of availing the hdfc fastag facility.

I wanted fastag for two of my personal vehicles so total amount to pay was shown as rs.1000

After i was done with payment, a screen appeared that showed "session timeout or error on page. Please try again after sometime"

However, amount of rs 1000 was deducted from my savings account.
I am not sure if my request was successfully put.

I called on the hdfc fastag helpline number[protected]. But this is always busy or not reachable.
There is no way to track the application. Neither the normal hdfc helpline people know anything about it. They asked me to wait for 24 hours.

I was not expecting this atleast from hdfc bank. This is very bad experience and i feel cheated.

Application reference number is hfr518533

Could somebody from hdfc please look into this matter and help?

Thanks,
Vikas

Dear team.
On date 9-11-19 at 3:30 pm, i am trying to apply for fast-tag through hdfc bank.
During transaction 500 rs has been deducted from my account but then screen show error message.
Kindly do the needful so that i can get 500.00 rs return in my account.
I have not get my fast tag till date even i don't get any reply from bank side.
My mobile no is -[protected]
Car registration no-uk06 y 2833

I had taken a term life insurance policy plan "hdfc life click 2 protect 3d plus" from hdfc life one year back. That time i had requested the executive of hdfc life to not activate an auto debit of yearly premium from my savings account as i will check my balances & pay from the account as per my convinience. But the person activated an auto debit. After 2 months of commencement of policy i did all the necessary formalities & submitted the documents required for closure of auto debit facility & a few corrections that i needed to make but the corrections were not done to my policy & the auto debit facility was not discontinued. After 1 year when the time came for the payment of next premium i received a message from my bank that the auto debit instruction for my policy has returned due to insufficient balance. I called the person who was looking after my policy & inquired about it. He said that my request for cancellation of auto debit & the corrections in my policy was not processed. He didn't provide me with a proper reason for that. After a few days i called him again & he refused to answer. The grace period passed & my policy lapsed. Till date my policy is due for revival & i am not getting any response from any of the hdfc life executives i had contacted.

I applied for fastag 2 days back.. The reference no is hfr484262. You can see in the screen shot that they have mentioned that the fastag application pdf is sent to registered email id. No such email nor sms has come but money is deducted from hdfc savings account.

The customer care no is busy always, have been trying since last 2 days but did not even connect once..

Looks like hdfcbank is taking customer for granted, these buggers dont even have a site to track the progress

Please dont purchase any services from this bank especially fastag

Hi team,

I have applied fastag on 26th nov, but i don’t received any email or any confirmation or any massage, although the amount rs 500 have been deducted from my account, i have not got any reference number.

There is no way to contact hdfc fastag guys as the customer care number given is busy. It is not responding.

But till now i have not received any notofication/mail/message regarding fastag.

Your customer care number is not working.

Please let me know wether it is being processed or i should go with other???

Dear customer mandate reference no: hdfc[protected] issued to reliance nippon life insurance co l with value rs. And frequency adho is received today for processing.in case of any issue please get in touch with your branch.

I got this message from hdfc bank even i don't have such request from my insurance partner because i already paid in last month please check it because it's a serious issue it's looking like scam from bank because there is no such request from my side.