[Resolved] HDFC Bank — unauthorized transactions

asish4asish

Dec 21, 2017

Address: Bangalore, Karnataka

EMI for someone's loan account#51225505 is getting deducted from my Savings account#[protected]. this happened 3 times and a sum of Rs.17, 706.00 had go deducted from my account. Due to this, my account was in negative balance and my EMI's got bounced and I had faced many personel issues. I spoke to the Customer care executive and they said the other account is blocked and there will not be any unauthorized transaction. Executive also assured me that the amount will be refunded in 7 working days.After few days, a refund of Rs. 5624 had credited to my account. But the very next day, a sum of Rs.5624 had deducted from my account towards the loan account#51225505.

I need the amount to get refunded in 2 days and I want the bank to wave-off all the bouncing charges. I am attaching the bank statement balance . Please have a look and resolve this issues as soon as possible.

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Feb 7, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number from which the amount is debited, Date & amount debit of charges and the reference id TTU[protected] A bank representative shall contact you as soon as we receive this information.

-Manoj
HDFC Bank Customer Assistance