[Resolved] HDFC Bank — Unnecessary charges applied an HDFC Credit Card [OPPUS-EMI], as all the bills have been cleared

Trupthi Patil T

from Bengaluru, Karnataka

Dec 14, 2021

Address: Yelahanka NewTown Bangalore-64

I have observed in my previous credit bills, unnecessary charges have been applied [IGST and OPPUS-EMI].
I have cleared all the bills and also haven't used the card recently, yet I'm unware why these charges were
applied. I have also connected with HDFC Bank Customer Care number, but no proper input's were provided.

I've pasted the copy of these charges applied below,

Statement Date:19/07/2021
19/06/2021 IGST-VPS[protected]RATE 18.0 -29 (Ref# 09999999980619006903247) 20.49
19/06/2021 IGST-VPS[protected]RATE 18.0 -29 (Ref# 09999999980619006903262) 31.51
19/06/2021 IGST-VPS[protected]RATE 18.0 -29 (Ref# 09999999980619006903221) 8.25
19/07/2021 OFFUS EMI, PRIN NB:09, [protected] (Ref# 09999999980719006307231) 1, 386.52
19/07/2021 OFFUS EMI, PRIN NB:05, [protected] (Ref# 09999999980719006307272) 1, 706.78
19/07/2021 OFFUS EMI, INT NBR:05, [protected] (Ref# 09999999980719006307280) 147.05
19/07/2021 OFFUS EMI, INT NBR:05, [protected] (Ref# 09999999980719006307264) 95.64
19/07/2021 OFFUS EMI, INT NBR:09, [protected] (Ref# 09999999980719006307249) 23.10
19/07/2021 OFFUS EMI, PRIN NB:05, [protected] (Ref# 09999999980719006307256) 1, 110.10

Statement Date:19/08/2021
19/07/2021 IGST-VPS[protected]RATE 18.0 -29 (Ref# 09999999980719006307280) 26.47
19/07/2021 IGST-VPS[protected]RATE 18.0 -29 (Ref# 09999999980719006307264) 17.22
19/07/2021 IGST-VPS[protected]RATE 18.0 -29 (Ref# 09999999980719006307249) 4.16
19/08/2021 OFFUS EMI, PRIN NB:06, [protected] (Ref# 09999999980819006604544) 1, 128.60
19/08/2021 OFFUS EMI, INT NBR:06, [protected] (Ref# 09999999980819006604577) 118.60
19/08/2021 OFFUS EMI, INT NBR:06, [protected] (Ref# 09999999980819006604551) 77.14
19/08/2021 OFFUS EMI, PRIN NB:06, [protected] (Ref# 09999999980819006604569) 1, 735.23

Statement Date:19/09/2021
19/08/2021 IGST-VPS[protected]RATE 18.0 -29 (Ref# 09999999980819006604551) 13.89
19/08/2021 IGST-VPS[protected]RATE 18.0 -29 (Ref# 09999999980819006604577) 21.35
19/09/2021 OFFUS EMI, INT NBR:07, [protected] (Ref# 09999999980919006401956) 89.68
19/09/2021 OFFUS EMI, INT NBR:07, [protected] (Ref# 09999999980919006401931) 58.33
19/09/2021 OFFUS EMI, PRIN NB:07, [protected] (Ref# 09999999980919006401949) 1, 764.15
19/09/2021 OFFUS EMI, PRIN NB:07, [protected] (Ref# 09999999980919006401923) 1, 147.41

Statement Date:19/10/2021
19/10/2021 IGST-VPS[protected]RATE 18.0 -29 (Ref# 09999999981019006805089) 7.06
19/10/2021 IGST-VPS[protected]RATE 18.0 -29 (Ref# 09999999981019006805105) 10.85
19/11/2021 OFFUS EMI, INT NBR:09, [protected] (Ref# 09999999981119006701054) 30.39
19/11/2021 OFFUS EMI, PRIN NB:09, [protected] (Ref# 09999999981119006701047) 1, 823.42
19/11/2021 OFFUS EMI, PRIN NB:09, [protected] (Ref# 09999999981119006701021) 1, 185.97
19/11/2021 OFFUS EMI, INT NBR:09, [protected] (Ref# 09999999981119006701039) 19.76

So, I kindly request you to provide the reason why these charges were applied as I've cleared all the balance and haven't used the credit card recently, also request you to reverse these charges as soon as possible.

Was this information helpful?

No (0)

Yes (0)

Jan 20, 2022

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2021

HDFC Bank Customer Care's response Dear Customer,

We note that you had converted a transaction of Rs.10000.00 incurred at M/s. MANDOVI MOTORS PVT LTD into 9 months EMI on March 03, 2021. Also, a transaction of Rs.15, 375.00 incurred at M/s. MANDOVI MOTORS PVT LTD into 9 months EMI on March 03, 2021, and transaction of Rs.11691.00 incurred at M/s. AMAZON SELLER SERVICES MUMBAI IND into 9 months EMI on October 29, 2020. The respective EMI interest and the principal amount has been billed in the monthly statements till October 2021. Kindly refer to monthly statements for more clarification in this regard.

-Zubin
HDFC Bank Customer Assistance