To the Team,
I am writing to formally raise a complaint regarding the unnecessary delay in de-freezing my account, despite having completed all required formalities and submitted relevant documents well within the stipulated time.
My account was frozen on 15th October 2025 due to a pending GST penalty. The said penalty was paid in full on 23rd October 2025, and a confirmation email from the Superintendent, GST Department was sent to Mr. Shaishav Kavdia, HDFC Bank Manager, Malviya Nagar Branch, Jaipur (email: [protected]@hdfcbank.com
) on 27th October 2025.
Despite the confirmation being shared and the standard TAT of 24 hours having passed, my account remains frozen. I have repeatedly contacted Mr. Kavdia, but I have only received assurances without any actual resolution or progress.
This delay has caused significant inconvenience, and I request that my account be de-frozen immediately. If the issue is not resolved and registered by end of the day today, I will be compelled to escalate the matter further by submitting a formal complaint to the Banking Ombudsman (Lokpal).
I would appreciate a prompt response and confirmation of action taken.
Account Holder Name: Kamlesh Butani
Account Number: [protected]
Branch: HDFC Bank, Malviya Nagar, Jaipur
Contact Number: [protected]
Email ID: [protected]@gmail.com
Thank you for your immediate attention to this matter.
Warm regards,
Ms Kamlesh Butani
[protected]
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