| Address: HDFC Bank Ltd, Sandoz House, 2nd Floor, Shiv Sagar Estate, Dr.Annie Besant Road, Worli, Mumbai, Maharashtra -400018 |
I took HDFC Life Savings Policy[protected] on 8th July 2023 for 40 years at Rs. 30000 per annum. They told me that you will get Rs. 12000 annual cashback in this. And after one year, whenever you want to surrender, you can do it, the whole process will be done online. I have deposited 2 installments (Rs. 63000). When I needed money due to some medical problem and I surrendered my policy, they gave me only Rs. 9, 000 and said that my surrender value is Rs. 18, 000, out of which you have already received cash of Rs. 12, 000, but they gave me only Rs. 9, 000. They gave me cash for the second year and not the yearly value mentioned in the policy. Because of which my EMI is getting bouncing and I am facing harassment. I kept my money in the bank so that I can withdraw it when I need it.
HDFC Bank customer support has been notified about the posted complaint.