[Resolved]  HDFC Bank — vip lounge charges

Address: Faridabad, Haryana, 121001

HDFC charged unnecessarily against my VIP Lounge usages.
In Jan month, I used to visit Mumbai and used VIP Lounge, as per earlier understanding there was no charges against 1 VIP Lounge per month but HDFC wrong charged 1951.29 INR + GST 18%

This is still mentioned in HDFC website :

Why you should use a Credit Card

There are several benefits to using a Credit Card with travel privileges (or, one that is specially designed for overseas travel)

Airport lounge access – You can enjoy a comfortable wait for your flight in special lounges, unaffected by the chaos. Majority banks have tie-ups with airport lounge chains, allowing you to enjoy these services free of cost – or for a small charge, depending on the type of card hold. With the HDFC Bank Regalia Credit Card, you enjoy a complimentary Priority Pass membership that offers access to 1000+ airport lounges across the world. With Regalia First, you get three complimentary international lounge access each year!

19/01/2019 PPLoungeFee 16102018 Mumbai 1+0 (Ref# ST190200077000010063047) 1, 951.29
19/01/2019 IGST-VPS[protected]RATE 18.0 -06 (Ref# ST190200077000010063047) 351.23

Request to take the action against HDFC.
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Jun 23, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 16, 2019
HDFC Bank Customer Care's response
Dear Customer,

We can help with that. Please write to [protected]@hdfcbank.com with your Credit Card No., charges details & contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance.
 
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